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Home » AXLBIT Co., Ltd. Introduction example released Fully responsive to inquiries from rapidly increasing cloud users! -AXLBOX pay-as-you-go support desk agency-

AXLBIT Co., Ltd. Introduction example released Fully responsive to inquiries from rapidly increasing cloud users! -AXLBOX pay-as-you-go support desk agency-

AXLBIT Co., Ltd.
[Introduction case study released] Fully responsive to inquiries from rapidly increasing cloud users! -AXLBOX pay-as-you-go support desk agency-
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AXLBIT Co., Ltd. (Minato-ku, Tokyo/President: Akihiro Hasegawa, hereinafter referred to as AXLBIT) has implemented the cloud provided by Eyelet Co., Ltd. (Headquarters: Minato-ku, Tokyo, President and Representative Director: Mitsumasa Iwanaga, hereinafter referred to as Eyelet).・Today we published an example of the implementation of [AXLBOX cloud service operation support], which was adopted by the fully managed service “cloudpack”.
[Image 1: https://prtimes.jp/i/45361/26/resize/d45361-26-7b54982927bcca7a4df9-0.png&s3=45361-26-f7b2d5a3e052eaf30125ad4feec6b44f-3900×1867.png ]
https://axlbox.com/works/03/
Introduction background
Eyelet, which provides comprehensive support services such as cloud implementation, operation and maintenance, and system development, is expanding its AWS resale business and has decided to handle technical inquiries from customers in-house. It has been difficult to secure these resources with only the following resources, which has become an issue. While considering transferring operations to an external company, Aylet adopted the cloud support solution “AXLBOX” provided by AXLBIT.
The deciding factors were the following two points.
An engineer specializing in IT support is in charge of the desk, and in addition to the day-to-day work of a support desk for the latest technologies, including AWS, they can also provide technical advice. AXLBOX fee structure that supports pay-as-you-go billing
By transferring essential but resource-intensive support operations to “AXLBOX,” Aylet has been praised for being able to allocate its resources to improving added value in service provision. Furthermore, we make good use of our pricing system, which allows us to pay as you go even if the number of inquiries exceeds a predetermined number, allowing us to respond flexibly to both the off-season when there are few inquiries and the busy season when there are many inquiries. Currently, “AXLBOX” has become established as a partner that provides technical support for 150 cases/month in a prompt and courteous manner.
About “AXLBOX”
“AXLBOX” is a platform provided by Axelbit that supports companies’ strategic and efficient IT utilization through SaaS and promotes the further spread of SaaS. Since 2012, we have been collaborating with software vendors to provide SaaS applications that can be used safely, securely, and inexpensively, as well as solution services based on inter-application collaboration. We provide a variety of support menus for software vendors to turn their applications into cloud services. ■Scope of service provided by “AXLBOX”
We support all the daily operations necessary to operate cloud services, such as server operations, contract management, and support operations.
[Image 2: https://prtimes.jp/i/45361/26/resize/d45361-26-4aef6d34ffc8f839d18f-1.png&s3=45361-26-689699a50f498688323f9261b18e7d1e-3900×2014.png ]
■Advantages of introducing “AXLBOX”
By transferring non-core business (work that does not directly lead to profit) to “AXLBOX”, you can concentrate on core business (work that directly leads to profit), reduce personnel costs, and eliminate work that is dependent on individual employees. In addition, the
pay-as-you-go pricing structure reduces unnecessary costs and achieves optimization during both off-peak and busy seasons.
[Image 3: https://prtimes.jp/i/45361/26/resize/d45361-26-c3d65fe374d70fcfa5da-2.png&s3=45361-26-3216622240159c11e226fec981e19e95-3866×2071.png ]
Please refer to the URL below for service details. AXLBOX: https://axlbox.com/ Eyelet “cloudpack”: https://cloudpack.jp/
More details about this release:
https://prtimes.jp/main/html/rd/p/000000026.000045361.html