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Home » JR West Japan We will conduct a demonstration experiment of customer guidance using text displays using the real-time voice recognition system “YYSystem” at JR Osaka Station and Hankyu Osaka-Umeda Station!

JR West Japan We will conduct a demonstration experiment of customer guidance using text displays using the real-time voice recognition system “YYSystem” at JR Osaka Station and Hankyu Osaka-Umeda Station!

[JR West Japan]
We will conduct a demonstration experiment of customer guidance using text displays using the real-time voice recognition system “YYSystem” at JR Osaka Station and Hankyu Osaka Umeda Station!

*View in browser* *JR West*
Press release: July 2, 2024
**
We will conduct a demonstration experiment of customer guidance using text displays using the real-time voice recognition system “YYSystem” at JR Osaka Station and Hankyu Osaka Umeda Station!

West Japan Railway Company (JR West) and Hankyu Corporation are conducting a demonstration experiment for customer guidance using the real-time voice recognition system “YYSystem” developed by Aisin Corporation.
The event will be held from July 12th (Friday) to September 13th (Friday) at JR Osaka Station and Hankyu Osaka Umeda Station.

The system supports 23 languages ​​and uses artificial intelligence (AI) to translate conversations in real time and display them on a transparent display. This function is expected to enable smoother response to inbound customers and customers with hearing impairments.

We will analyze the data obtained from this demonstration experiment and verify whether it is possible to respond to words and expressions that are often used in information at stations. We aim to introduce it.
JR Osaka Station
Hankyu Osaka Umeda Station
* 1 Demonstration experiment period (planned) *
July 12th (Friday) – September 13th (Friday)
2 Implementation location
* ・JR West: * Osaka Station Railway Information Center, Lost and Found Center (2 locations in total)
* ・Hankyu Corporation: * Osaka Umeda Station 2nd floor west, 3rd floor west, 3rd floor east Gonanai counter (3 locations in total)

3 Introduction system
・Software: YY Reception
(YYSystem application series)
*Supports 23 languages ​​including Japanese, English, Chinese, and Korean
・Hardware: transparent display, directional microphone, etc. * 4 POP image posted at the implementation location *
* ■ Overview of “YYSystem” *
Product name: Voice recognition system “YYSystem”
Development company: Aisin Co., Ltd.
Features: An app that supports communication based on a unique algorithm that visualizes voices and sounds.
application series. Developed for the company’s hearing-impaired employees, it is now available externally.
The scope and functions are being expanded to include multilingual support for Japanese nationals.
At the 2023 Good Design Award sponsored by the Japan Institute of Design Promotion
Selected as “Good Design Best 100”. As one of the 20 most outstanding projects, Received the Good Design Gold Award (Minister of Economy, Trade and Industry Award).
*About details about this release*
https://prtimes.jp/main/html/rd/p/000001024.000095753.html



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