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Home » PR TIMES Co., Ltd. Tayori holds a seminar and match viewing event to learn about Fighters customer support on-site @Esconfield HOKKAIDO

PR TIMES Co., Ltd. Tayori holds a seminar and match viewing event to learn about Fighters customer support on-site @Esconfield HOKKAIDO

[PR TIMES Co., Ltd.]
Tayori holds a seminar and match viewing event to learn about Fighters customer support on-site @ Esconfield HOKKAIDO
*PR TIMES Co., Ltd.*
Press release: July 4, 2024
Tayori holds a seminar and match viewing event to learn about Fighters customer support on-site @ Esconfield HOKKAIDO
*On-site invitation to attend seminar and match to be held at Esconfield HOKKAIDO, online streaming also decided*
* PR TIMES Co., Ltd. (Minato-ku, Tokyo, Representative Director: Takumi , TSE Prime: 3922, hereinafter: PR
The customer support tool “Tayori” (pronounced: Tayori) operated by TIMES) will hold a seminar on Tuesday, July 16, 2024 at Escon Field HOKKAIDO, the home base of the Hokkaido Nippon-Ham Fighters. * * Fighters Co., Ltd., including the venue Esconfield HOKKAIDO, has been implementing Fighters Co., Ltd.’s response policy aimed at improving the customer experience value.
We will hear from Mr. Michio Nagamura, Group Manager of the Sports & Entertainment Customer Relations Group. *

Learn about customer service that has earned three stars for eight consecutive years at Esconfield HOKKAIDO
Fighters responsible for the business operations of the Hokkaido Nippon-Ham Fighters
Sports & Entertainment has received the highest rating of “3 stars” for eight consecutive years in the HDI Contact Point Rating Survey, which evaluates contact points from a customer perspective.
The customer support tool “Tayori” is used by many users in hopes of enhancing customer support. To all such Tayori users, we will provide an opportunity to learn about Fighters’ way of dealing with customers. 6/28 event hosted by PR TIMES inviting Taizo Sugimura
From 2024, we have become the official sponsor of the Hokkaido Nippon-Ham Fighters. On this occasion, Tayori users will be invited to a special event regarding customer support and customer service at the Esconfield HOKKAIDO venue, the home of the Fighters.

Satisfaction level that does not decrease despite the ever-increasing number of inquiries|Hokkaido Nippon-Ham Fighters’ “Non-evolving customer support”
Fighters Co., Ltd. received the highest rating of “3 stars” in the “HDI Inquiry Desk Rating Survey.”
This is a seminar where you can learn the secrets of customer service from sports and entertainment companies. Since we opened in March 2023, we have continued to make improvements while maintaining quality with an increasing number of inquiries and a widening number of contact points, and we believe that everyone working in customer service can learn a lot from this. I’m here.
At the Esconfield HOKKAIDO on-site participation, which is limited to those using Tayori, we will provide a special seat “Batter’s Eye Lounge” after the seminar.
By PR TIMES, you can experience watching a game while interacting with other participants who work on customer service.
We hope that many of you will join us, with the hope that you will be exposed to good customer support examples, experience them in real life, and expand good relationships with even more companies and their customers.

Event overview
Date: July 16, 2024 (Tuesday) from 17:00 until the end of the game time schedule:
17:00 to 17:45 seminar (local participation & online viewing)

Venue: Esconfield HOKKAIDO / Online
Capacity: Up to 30 people can participate on-site
Participation qualifications: On-site participation is limited to Tayori users Online does not regard TAYORI contracts
Participation fee: Free
Application: From the link below
Deadline: First deadline for on-site participation: July 5th (Friday) 17:00 Seminar online viewing until July 12th (Friday) 17:00

* Fighters Co., Ltd. Sports & Entertainment Marketing Department Customer Relations Group Group Manager Michio Nagamura*
* 【profile】 *
Engaged in contact center management at Bell System 24 Co., Ltd. for about 10 years. He has held center management positions for a wide variety of clients of different industries and sizes, and has worked hard to improve customer satisfaction and solve clients’ problems. Since 2019, he has been engaged in customer service as a manager of the “Customer Center” of Hokkaido Nippon-Ham Fighters Co., Ltd. * *
I am humbled to have been given such a valuable opportunity. We would be happy if we could provide some information that may be helpful to those responsible for customer service.
Tayori staff comment
* PR TIMES Co., Ltd. Tayori Division Customer Relations Team Manager Sara Kuwata*
Tayori provides functions that improve business efficiency, but beyond that, we aim to be useful in “creating good relationships with customers.”
To everyone involved in customer support, I feel that the secret to the customer service of the Hokkaido Nippon-Ham Fighters, which has received the highest rank in external evaluations, lies in
Along with everyone who will be participating, I would like to learn more myself so that I can improve Tayori’s services in the future. About the customer support tool “Tayori”
“Tayori” is a customer support tool for building good relationships with customers. It is characterized by easy and simple operability even for those who are not familiar with PC operations, and the four basic functions of “form”, “FAQ”, “chat”, and “survey” can be created and operated with no code and without specialized knowledge. The service started in 2015, and the number of accounts has exceeded 60,000. Currently, it is used in a wide range of industries and applications, including customer support as well as internal business operations.
The service name “Tayori” (pronounced: Tayori) reflects our desire to be a service that delivers important thoughts and wishes, like a letter. The paper airplane in our service logo expresses warmth, lightness, convenience, and an image that connects feelings. With operability optimized for each device and simple specifications that are easy for on-site personnel to use and implement, it solves “common customer support problems” such as missing responses and an increase in inquiries. (Managed by: PR Co., Ltd.

PR TIMES Co., Ltd. Company Profile
Mission: Towards an era where information from people who take action moves people’s hearts.
Company name: PR TIMES Co., Ltd. (TSE Prime stock code: 3922) Address: Akasaka Intercity 8F, 1-11-44 Akasaka, Minato-ku, Tokyo Established: December 2005
Representative Director: Takumi
Business details: – Operation of press release distribution service “PR TIMES” (
– Operation of story distribution service “PR TIMES STORY”
– Provide public relations and PR support as a partner between clients and media – Operation of video PR service “PR TIMES TV” ( – Operation of art-specific online PR platform “MARPH” ( – Operation of customer support tool “Tayori” ( – Operation of task/project management tool “Jooto” ( – Operation of PR TIMES MAGAZINE (, a media that delivers knowledge on public relations
– Operation of press release dedicated editor “PR Editor”
– “isuta” (, “STRAIGHT PRESS” ( Web news media management, etc.
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