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Home » The “Soja City Smartphone City Hall”, a collaboration between Soja City and Bot Express, is certified as a municipality that has introduced Super Fastpass, an advanced digital benefit administration, by the Minister of Economic Revitalization and the

The “Soja City Smartphone City Hall”, a collaboration between Soja City and Bot Express, is certified as a municipality that has introduced Super Fastpass, an advanced digital benefit administration, by the Minister of Economic Revitalization and the

Soja City and Bot
The application-free benefit procedure at Soja City Smartphone City Hall, which Express is working on, has been recognized by the Minister of Economic Revitalization and the Minister of State for Special Missions of the Cabinet Office as a municipality that has introduced advanced digital benefit administration Super Fast Pass.
*Bot Express Co., Ltd.*
Press release: July 8, 2024
**
Soja City and Bot
The application-free benefit procedure at Soja City Smartphone City Hall, which Express is working on, has been recognized by the Minister of Economic Revitalization and the Minister of State for Special Missions of the Cabinet Office as a municipality that has introduced advanced digital benefit administration Super Fast Pass.
*It will also be used to administer adjustment benefits to those who are not expected to receive the full fixed tax reduction, and will be the fastest in Okayama prefecture to provide benefits*
Soja City, Okayama Prefecture (Mayor: Soichi Kataoka) and Bot Express Co., Ltd. (Headquarters: Minato-ku, Tokyo, Representative Director: Kazuki Nakajima, hereinafter Bot
Express) is proactively utilizing digital technology to pioneer the “Super Fast Pass” for payment procedures using the PUSH-type notification service, which was implemented at the “Soja City Smartphone City Hall” established on the Soja City LINE official account. Introduced. In recognition of this initiative, and as an advanced local government that has carried out activities quickly, simply, and appropriately, Minister of Economic Revitalization Shindo and Minister of State for Regional Revitalization Jimi, Okayama Prefecture, announced on June 24 that Soja City, Okayama Prefecture We would like to inform you that we have received the certification. – *About this certification*
The Cabinet Secretariat/Cabinet Office is encouraging local
governments to proactively utilize digital technology from the perspective of swiftly, simply, and appropriately disbursing subsidies to counter soaring prices based on the fiscal year 2020 economic measures. Soja City, Izumisano City, Osaka Prefecture, Minamikyushu City, Kagoshima Prefecture, and Takeo City, Saga Prefecture) introduced the “Super Fast Pass (*1)” as an unprecedented new initiative, and quickly proceeded with the benefit administration. *1: Super Fast Pass is a system that allows residents to apply online themselves without waiting for a notification by mail from the local government, which leads to the payment of benefits.
Soja City and Bot Express signed a partnership agreement to establish a smartphone city hall on July 20, 2023, which will eliminate “troublesomeness”. In Soja City, Bot
Utilizing the “Soja City Smartphone City Hall” working with Express, we introduced Super Fast Pass using the My Number card on the Soja City LINE official account, achieving the quickest payment of the above benefits nationwide.

Regarding this, it was recognized by the Minister on June 24th as an advanced local government that carried out actions quickly, simply, and appropriately, and on June 28th, Mayor Kataoka of Soja City was appointed by Yoshitaka Shindo, Minister in charge of Economic Revitalization, and Jimi Cabinet Office Special Mission Officer. We received a certificate and a shield from the Minister of Regional Revitalization.

– *Soja City Smartphone City Hall, Super Fast Pass initiative using PUSH notification service*
【overview】
・A service that notifies residents who have pre-registered using their My Number Card of government services such as eligible benefits via PUSH.
・Residents can complete the procedure simply by “checking” the benefit information received on LINE.
・In December 2023, the Soja City LINE official account will be used to launch Super Fast Pass using the PUSH notification service, which will be used to administer the 70,000 yen benefit to households exempt from resident tax.
*Details: https://note.bot-express.com/n/nef06a668fa18
【Features】
・When the benefit project begins, the government office will select eligible recipients from the data stored in GovTech Express and notify them via LINE.
・The system also checks the status of procedures for residents eligible for benefits in real time. It is possible to encourage those who have not yet applied to complete the procedure via LINE. 【result】
・97% of residents who used it said it was more convenient than traditional methods. 99% of respondents said they would like it to be expanded to other procedures.
・Approximately 375 people registered in the first week after the service started. The maximum age of registrants is 91 years old. Approximately 20% of registrants are over 65 years old.
– No paper application paperwork required, reducing operational burden. [Expansion to other procedures]
Similarly, regarding the administration of payment of adjustment benefits to those who are expected not to receive the fixed amount tax reduction, which is being carried out in Soja City, we will use smartphone city hall for those eligible for payment, and super fast notification service using PUSH type notification service. Procedures using the pass will begin on June 24th. Benefits began to be provided to registered residents from July 3rd. This is the fastest payment in Okayama Prefecture. We have also introduced Q&A using generative AI for inquiries regarding procedures and systems. Residents can resolve their questions at the office counter on their smartphones 24 hours a day, 365 days a year, without worrying about office opening hours. *Details about the interactive response service using generative AI at Soja City Smartphone City Hall
https://note.bot-express.com/n/nd73f6221687c

– *Representative comment*
Souichi Kataoka, Mayor of Soja City, Okayama Prefecture
We were moved by the minister’s recognition that we have overturned the image of traditional city hall procedures as “difficult and slow” and have created a system that allows us to provide benefits to citizens who are truly in need in a “simple and quick” way. I am. There are many citizens who are having trouble making ends meet. I believe that the most important thing for City Hall today is to have a system to deliver benefits to such people as quickly as possible. We would like to continue to pursue Soja City’s goal of becoming “Japan’s kindest city hall”.
Bot Express Representative Director Kazuki Nakajima
Traditionally, when applying, you had to fill out and enter your information either on paper or online. We believe that this part can be made unnecessary by verifying the user’s identity in advance, which led us to create this service. The process can be completed with just a few taps without entering any characters. We believed that this service would make life much easier for residents. As a result, it was the fastest payment in the country, and I feel very honored that the Cabinet Office recognized it as a “Super Fast Pass.” We will continue to work every day with Soja City and partner local governments across the country to update administrative services across Japan to provide moving experiences.
* -Reference-*
* ・Collaboration agreement between Soja City and Bot Express to establish a smartphone city hall*
On July 20, 2023, we entered into a partnership agreement to establish a smartphone city hall to eliminate “troublesomeness” and opened the Soja City Smartphone City Hall on the Soja City LINE official account. Soja City, which has the highest population growth rate in the Chugoku region and is a pioneer city in welfare culture, has been working to enhance various administrative services, and a development company specializing in GovTech provides services that serve as the basis for online administration to more than 260 local governments nationwide. Bot to do
This is an effort to encourage behavioral changes among residents and city employees by collaborating with Express and rapidly updating administrative services to their ideal state.
*Initiative details including press conference video
https://note.bot-express.com/n/ncd116429bfec
Soja City LINE official account ID: @soja_city
Main functions: Preschool children’s school lunch fee support procedure, evacuation shelter search, garbage separation and collection date notification, road defect report, interactive response service using generated AI (such as using health insurance card with My Number card, etc.) Inquiries about free school lunch fees, conversations with Chuppy), etc.
* ・How the system works*
GovTech is an interactive application exclusively for government offices developed and provided by Soja City LINE official account and Bot Express.
Express” is linked. GovTech
Express uses Salesforce as a platform, which is also registered with ISMAP, a system for evaluating and registering cloud services that meet the security requirements of the Japanese government. Even if the data is entered through LINE, the data will be saved in the Salesforce system, and no personal or sensitive information will be saved on LINE.
*Security FAQ https://note.bot-express.com/n/ne05e2cbc12e9

Soja City and Bot
Express will make administrative services as simple as they should be, and eliminate “troublesomeness” from Soja City. We will continue to report on our efforts with Soja City in a timely manner.

– * overview*
* -Soja City-*
[Location] 1-1-1 Chuo, Soja City, Okayama Prefecture
[Mayor] Soichi Kataoka
[Population] 69,744 people (as of the end of November 2020)
[Official website] https://www.city.soja.okayama.jp/
* -Bot Express-*
[Company name] Bot Express Co., Ltd.
[Establishment date] February 1, 2019
[Capital] 100 million yen
[Address] 23rd floor, Kamiyacho Trust Tower, 4-1-1 Toranomon, Minato-ku, Tokyo [Representative] Kazuki Nakajima, Representative Director
[Business description] Providing “GovTech Express”, an interactive application exclusively for government offices
[Introducing local government] https://note.bot-express.com/n/naeaa32eb2b4b As of July 2024, more than 260 organizations including municipalities, prefectures, and ministries have introduced it. (National Tax Agency, Gunma Prefecture, Shihoro Town, Hokkaido, Yuzawa City, Akita Prefecture, Shonai Town, Yamagata Prefecture, Shibuya Ward, Nerima Ward, Setagaya Ward, Zama City, Kanagawa Prefecture, Kanazawa City, Uozu City, Toyama Prefecture, Toyota City, Aichi Prefecture, Kobe City, Okayama City, Hiroshima City, Kochi City, Koga City, Fukuoka Prefecture, Yonabaru Town, Okinawa Prefecture, etc.)
[Official website] https://www.bot-express.com/
*About details about this release*
https://prtimes.jp/main/html/rd/p/000000087.000096169.html





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