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Home » Logical Arts Co., Ltd. Released “HARMONY”, a next-generation cloud-based call center system that utilizes generative AI! Utilization of AI dramatically improves operational efficiency and customer service quality

Logical Arts Co., Ltd. Released “HARMONY”, a next-generation cloud-based call center system that utilizes generative AI! Utilization of AI dramatically improves operational efficiency and customer service quality

Logical Arts Co., Ltd.
Released “HARMONY”, a next-generation cloud-based call center system that utilizes generative AI! Utilizing AI to dramatically improve operational efficiency and customer service quality
We have started providing a call center system [HARMONY] that utilizes AI to improve the efficiency of call center operations and reduce operational burden.
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Logical Arts Co., Ltd. (hereinafter referred to as Logical Arts, Headquarters: Osaka City, Osaka Prefecture, Representative Director: Mitsuhiro Shirogaki) will launch “HARMONY”, a next-generation call center system that makes full use of AI, on Monday, July 8, 2024. Released.
“HARMONY” is a call center system based on Amazon Connect that utilizes generative AI. With features such as AI summarization of call content and AI real-time transcription, it provides an environment where operators can focus on their core work, making call center operations more efficient and of higher quality.
[Image 1: https://prtimes.jp/i/128991/3/resize/d128991-3-d667f8cdd3653c0e2163-10.png&s3=128991-3-e2f64c716b0653b66d63377f5e0bcbc1-2438×1041.png ]
Features of next-generation call center system “HARMONY”
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To summarize its features, “HARMONY” is an AI call center system based on Amazon Connect that was developed using generative AI to make Amazon Connect even easier to use. You can simultaneously improve the operational efficiency of your call center and the quality of customer service in a short period of time.
Can be used even if Amazon Connect has already been installed Even if you have already installed Amazon Connect, it is designed as an extension of the standard softphone, so you can integrate it smoothly.
Also, since it is cloud-based, it can be easily installed as long as you have a PC that can connect to the Internet. Unlike on-premises, there is no need to purchase equipment or incur maintenance costs. You can quickly set up a call center.
“HARMONY” main functions and usage scenarios
It is equipped with a wealth of functions necessary for call center operations, such as call summaries and transcriptions using generated AI, customer management functions, and seat maps.
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Would you like to simultaneously improve business efficiency and customer service quality with a call center system that utilizes generative AI?
For details or consultation, please contact Logical Arts Co., Ltd. ■Click here if you want to know more about “HARMONY”
https://logical.co.jp/service/harmony/?utm_source=prtimes.jp&utm_medium=referer&utm_campaign=harmony Contract bonus campaign
A campaign will be held to commemorate the release. Please contact us for details and conditions.
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HARMONY price
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You can contract for licenses for as many users as you need, so you can optimize costs without wasting anything. Please contact Logical Arts for customization tailored to your needs, such as plan proposals tailored to your company’s needs, new introduction of Amazon Connect, CRM linkage, customer data linkage, etc.
What is Amazon Connect?
Amazon Connect is a cloud-based call center service with cloud PBX functionality provided by Amazon Web Services (AWS).
Cloud-based call center services such as Amazon Connect are being adopted one after another, including “significant cost reduction and call center operational efficiency,” which is the biggest benefit of cloud-based services, and in recent years, “DX/BCP measures.” I am. ■What is Amazon Connect? Thorough explanation by an AWS qualification holder
https://logical.co.jp/service/aws/amazonconnect/?utm_source=prtimes.jp&utm_medium=referer&utm_campaign=harmony About Logical Arts Co., Ltd.
Logical Arts Co., Ltd. is a company that supports customers’ business growth by making full use of cutting-edge technologies such as AWS, Salesforce, IoT, and AI. We contribute to optimizing business processes and reducing costs through cloud integration and
infrastructure design, construction, operation and maintenance. The installation of the system is not the end of the story, but we will work closely with you after the installation and do our best to make you happy and say, “I’m glad I asked Logical Arts.”
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Company name: Logical Arts Co., Ltd.
Founded: October 1, 1992
Date of establishment: December 18, 2001
Capital: 50 million yen
Representative Director: Mitsuhiro Shirogaki
Business details:
・Cloud integration services (AWS, Salesforce, IoT, AI)
・Infrastructure design, construction, operation and maintenance Corporate site:
https://logical.co.jp?utm_source=prtimes.jp&utm_medium=referer&utm_campaign=harmony ・March 2022 Amazon Web Services Japan Co., Ltd. “APN Advanced Consulting Partner” certification
・July 2022: Salesforce Japan Co., Ltd. “Agile Integration Partner of the Year” award
Contact information regarding this release
Logical Arts Co., Ltd. Osaka Head Office
Phone number: 06-6263-3570
Contact: https://logical.co.jp/contact/?utm_source=prtimes.jp&utm_medium=referer&utm_campaign=harmony More details about this release:
https://prtimes.jp/main/html/rd/p/000000003.000128991.html