Skip to content
Home » DECENCIA Co., Ltd. Started offering online counseling for sensitive skin skin care brand “DECENCIA”

DECENCIA Co., Ltd. Started offering online counseling for sensitive skin skin care brand “DECENCIA”

DECENCIA Co., Ltd.
Sensitive skin skin care brand “DECENCIA” begins offering online counseling ……
DECENCIA Co., Ltd. (Shinagawa-ku, Tokyo, Representative Director: Yue ), a member of the POLA ORBIS Group, has started offering online counseling on its official website from Wednesday, July 3, 2024.
[Image: https://prtimes.jp/i/2987/225/resize/d2987-225-d31c617ef17665c74d33-0.jpg&s3=2987-225-3b1c362321b39c29fe32b2fa2420de08-1299×618.jpg] We launched this service with the aim of expanding not only EC digital communication, but also opportunities for two-way communication through people, and leveraging the knowledge and counseling skills we have cultivated over the years to help more customers resolve their skin concerns.
We provide counseling to help you resolve your skin concerns and help you choose products that you are satisfied with. We also have four courses that you can apply for depending on your concerns, ranging from a short 15-minute course to a course where you can master how to use our products, and a course where you can consult about seasonal skin concerns and skin concerns that you usually feel. .
To truly understand and empathize with our customers, and to be their number one confidant. We look at the issues that we really want to solve and work closely with them until they are resolved.We understand not only our customers’ “skin characteristics,” but also their “sensibilities” and “values,” and develop services that will lead to solutions for our customers’ concerns. I’ll come.
About DECENCIA Online Counseling
■Start date: Wednesday, July 3, 2024 from 10:00 a.m.
■Provision time
[Reservation required] Weekdays 10:00-18:00 (last reception 17:00) *Closed on company holidays such as summer, year-end and New Year holidays, etc. ■Counseling content
15 minutes or 30 minutes selection system (select at time of reservation) 1. Small worries resolution course (15 minutes)
2. How to use master course (30 minutes)
3. Skin consultation course (30 minutes)
4. Seasonal care course (30 minutes)
▼Online counseling introduction page
https://www.decencia.co.jp/service/online_counseling/
■Online counseling inquiries■
Skin Consultation Desk: Consultation regarding product usage and skin matters 0120-714-565
*Monday to Friday 10:00 to 18:00 (closed on Saturdays, Sundays, and holidays) For other inquiries, please contact us.
■Order counter■
Orders, regular delivery service delivery dates, applied products, and course changes 0120-714-885
*Monday-Friday 10:00-19:00 / Saturdays, Sundays, and holidays 10:00-17:00 ■Inquiry window■
Returns/exchanges, cancellation of regular delivery service, payment related, etc. 0120-714-115
*Mon-Fri 10:00-19:00/Sat 10:00-17:00 (Closed on Sundays and holidays) ■Disencia official website■
https://www.decencia.co.jp/
More details about this release:
https://prtimes.jp/main/html/rd/p/000000225.000002987.html