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Home » Bewith Co., Ltd. – For financial institutions such as banks, securities, insurance, etc. – Bewith launches “branch/store consolidation service” Completes identity verification and contracts on the same day online

Bewith Co., Ltd. – For financial institutions such as banks, securities, insurance, etc. – Bewith launches “branch/store consolidation service” Completes identity verification and contracts on the same day online

[Bewith Co., Ltd.] – For financial institutions such as banks, securities, insurance, etc. – Bewith launches “branch/store
consolidation service” Completes identity verification and contracts on the same day online
*Bewith Co., Ltd.*
Press release: July 10, 2024
**
– For financial institutions such as banks, securities, insurance, etc. – Bewith launches “branch/store consolidation service” Completes identity verification and contracts on the same day online
Bewith Co., Ltd. (Headquarters: Shinjuku-ku, Tokyo, Representative Director: Morimoto)
Koichi, Tokyo Stock Exchange Prime Market: Securities code 9216) will begin a “branch/store consolidation service” that will bring online services that have been provided face-to-face at each branch, such as banks and insurance, and consolidate them into a contact center. This service utilizes “UnisonConnect,” an online customer
service/electronic contract system developed by BeWith. This makes it possible to provide visual support by showing pamphlets, products, etc., which was not available in traditional contact centers, as well as identity verification and contract procedures all with a single phone call, making it possible to provide the same services online as in-store.

UnisonConnect usage scene

* ■ Background of online customer service and new service provision * In the financial industry, branches are being consolidated due to labor shortages, and an increasing number of companies are
consolidating customer support at contact centers, such as moving face-to-face customer service online. This allows us to reduce facility costs such as store rent and equipment while maintaining the appropriate utilization of specialized human resources. On the other hand, the transition from in-store guidance to online guidance is a major change in customer contact points, so the challenge is whether the same quality can be maintained online as with face-to-face customer service.
At the contact centers in the financial industry that BeWith is contracted to operate, we train qualified operators such as securities sales representatives. By deploying services that utilize our in-house developed system “UnisonConnect,” we are able to provide high-quality online customer service, from identity verification to application support by expert personnel. This makes it possible to improve customer convenience while maintaining the same quality as in-store face-to-face customer service.

■ *Flow of Bewith’s “branch/store consolidation service”*
1.Receive customer inquiries by phone
2. The operator will send a UnisonConnect entry message to the customer’s smartphone.
3.Explain the product while sharing the screen with pamphlets etc. 4.Identity verification using a photo certificate and customer video using eKYC technology
5.The operator will guide you on how to fill out the application form. After confirming the customer’s application details and resolving any deficiencies, the application is completed.

■ * Over 20 years of experience in the financial industry, capable of securing and training specialized human resources*
Bewith has been contracting out work in the financial industry for over 20 years. Utilizing that track record, in addition to
understanding industry knowledge and organizing business rules in the financial industry, we have the educational know-how that enables operators to acquire qualifications such as “Securities Sales Agent Qualification” and “Non-life Insurance Sales Agent Qualification.” I am. The centralization of customer service from in-store customer service to non-face-to-face contact is a major change in customer contact, and while it is an opportunity for companies to acquire customers, it also comes with the risk of customer defection. Therefore, in the “branch/store consolidation service” that we are announcing, we will provide support from the planning stage for customer flow design, center design and construction, operation, and human resource development, so that customers can use our service with peace of mind. Realize a contact center.

■ * UnisonConnect – One-stop online customer service and electronic contract completion*
UnisonConnect is an online customer service/electronic contract system developed by BeWith.
Conventional online customer service systems require face-to-face or written correspondence for identity verification and contract procedures, so the issue was that it was not possible to complete a contract with a single inquiry. On the other hand, in addition to its function as an online customer service system, UnisonConnect also provides eKYC*
We have made it possible to verify your identity during calls, fill out customer application forms, and enter into electronic contracts using . This allows you to complete everything from negotiation to contract with a single inquiry.
* eKYC: Abbreviation for “electronic Know Your Customer”, a system that allows you to complete identity verification online.

Feature comparison with UnisonConnect

* ■ Future developments*
We believe that the arrival of AI will expand human possibilities and make it possible to provide more sophisticated responses with less training time. We will apply the management and education know-how we have cultivated over the years and utilize AI to enable more sophisticated responses, thereby evolving the work of operators into a more professional one. In addition, going forward, we will improve the services of contact centers by enhancing the functionality of UnisonConnect, and will support the transition to non-face-to-face contact not only in the financial industry, but also in industries centered on stores, such as real estate and information equipment sales.


* UnisonConnect service page *
https://www.bewith.net/service/omnialink/unisonconnect/
■ * Branch/store consolidation service (for financial institutions) page* https://www.bewith.net/service/consolidate.html

■ * Press release: * Bewith begins providing new features such as “Watch Connection” function for online customer service/contract system “UnisonConnect”
https://www.bewith.net/topics/20240710.html

* – Reference – Bewith Co., Ltd. Company Profile *
Operation of contact centers centered on cloud-type PBX* “Omnia LINK”, home contact center service “Bewith”
Digital Work
We provide digital services developed based on our experience operating contact centers and BPO centers, such as “Qua-cle”, a digital BPO service that utilizes AI-OCR and RPA, and “Qua-cle”, an educational platform with automatic monitoring using voice
recognition. doing.
*PBX (abbreviation for Private Branch eXchange): Telephone exchange Company name: Bewith Co., Ltd.
Location: Shinjuku Park Tower 32F, 3-7-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo Established: May 12, 2000
Representative: Representative Director Koichi Morimoto
Business details: Contact center that utilizes digital technology such as the in-house developed cloud-type PBX “Omnia LINK”
Provision of data and BPO services, and development and sales of various AI and DX solutions
U R L: https://www.bewith.net/
*About details about this release*
https://prtimes.jp/main/html/rd/p/000000046.000118503.html

*Download press release materials*
https://prtimes.jp/im/action.php?run=html&page=releaseimage&company_id=118503&release_id=46


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