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Canary Cloud, a SaaS specialized in real estate operations, strengthens communication functions with customers and starts supporting LINE Group

Canary Cloud, a SaaS specialized in real estate operations,
strengthens communication functions with customers and starts supporting LINE Group
*Canary Co., Ltd.*
Press release: July 11, 2024
**
Canary Cloud, a SaaS specialized in real estate operations,
strengthens communication functions with customers and starts supporting LINE Group
*Seamless communication between parents and children and couples when searching for a room*
* Canary Co., Ltd. (Headquarters:
In July 2024, Chiyoda-ku, Tokyo, Representative Director: Takuki Sasaki, hereinafter referred to as “our company”, will launch the real estate service specialized SaaS “CANARY Cloud”.
We are pleased to announce that we will strengthen the communication function with customers in LINE Cloud) and begin supporting LINE Group. With this update, real estate companies using Canary Cloud will be able to smoothly conduct LINE interactions involving multiple customers, further improving operational efficiency and customer satisfaction. *
*Background*
Real estate brokerage/management companies (hereinafter referred to as “real estate companies”) are increasingly introducing customer management systems (CRM) in order to respond to feedback from users and improve efficiency in sales activities. Many tasks can now be performed in the cloud.
On the other hand, there were cases where we were forced to respond to interactions outside the system depending on customer requests and situations, resulting in the issue of multiple management across multiple screens. . For example, when searching for a room, multiple people, such as parents and children or couples, are often involved, but since the existing system does not support LINE groups, it is a burden to be redirected to another LINE account and resume
communication. was occurring frequently.
With this latest update to Canary Cloud, real estate companies can centrally manage group chats with multiple customers by inviting them to a LINE group, leading to improved operational efficiency. Additionally, for users looking for a room, seamless communication with real estate companies will lead to a better room-search experience, which is expected to improve customer satisfaction. * Functional overview*
(screen image)
The “LINE group function” allows you to have group chats on LINE with customers registered on Canary Cloud. When a customer invites you to a LINE group, a group chat is automatically created on the Canary Cloud interaction screen and a multi-person interaction begins.
For example, if a customer makes an inquiry on a portal site and requests to communicate with their partner after adding LINE, they can continue the conversation on Canary Cloud.
Since all parties involved in finding a room can share the same information in a timely manner, decisions can be made more quickly. In addition, real estate company personnel can use Canary Cloud to monitor all interactions on a single screen.
In order to achieve our mission of “creating an even better ‘normal’,” we will continue to develop services that will lead to business improvements in the real estate industry and further improve quality, while also providing the best rooms for users looking for a room. We aim to realize a search experience (UX).
* About “CANARY Cloud” *
“Canary Cloud (CANARY
Cloud) is a SaaS that specializes in real estate operations. It has been designed with a focus on easy-to-understand design that anyone can operate intuitively, while offering a full range of functions including CRM (Customer Management System) functions.
Click here for inquiries from real estate companies

[Main functions]
– Automatic capture of responses: Automatically capture responses from major portal sites and your company’s website in bulk.
– Automatic reply: When there is a response, a reply will be automatically sent to the customer via email or SMS.
– Communication: centrally manage emails, LINE, call records, and SMS (optional) in chronological order. You can also use it from anywhere on your smartphone.
– Customer chasing workflow: You can create multiple customer chasing scenarios and automate customer chasing according to the customer.
– Store visit request form: You can now accept reservations even outside business hours, reducing opportunity losses.

Automation: A feature that allows you to automate operations performed on customers. For example, when a customer’s phase shifts, you can switch to a customer pursuit scenario that matches that phase, realizing more advanced customer management and customer pursuit. – Database/analytics dashboard (optional):
Each company can build and centrally manage the databases they want, such as sales and properties managed in-house, which previously had to be entered repeatedly into spreadsheet software, without any code.
Based on the accumulated data, we build dashboards tailored to each company, greatly contributing to operational efficiency.
(Service image)
* Canary Co., Ltd. Company Profile *
Company name: Canary Co., Ltd.
Representative: Representative Director Takuki Sasaki
Address: 11th floor, PMO Kojimachi, 6-2-6 Kojimachi, Chiyoda-ku, Tokyo 102-0083 Established: April 2018
Business details:
・Provision of room search platform “CANARY”
・Provision of “CANARY Cloud” specialized SaaS for real estate brokerage services ・DX solutions business
URL: https://corp.canary-app.jp/
*For inquiries regarding this service and press releases*
Canary Co., Ltd. Public Relations
E-mail: info@canary-inc.jp
*About details about this release*
https://prtimes.jp/main/html/rd/p/000000031.000046040.html

*Download press release materials*
https://prtimes.jp/im/action.php?run=html&page=releaseimage&company_id=46040&release_id=31


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