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Home » Withdesk Co., Ltd. Started providing tutorial solution “Withdesk Automate” to Keihan Department Store Co., Ltd.

Withdesk Co., Ltd. Started providing tutorial solution “Withdesk Automate” to Keihan Department Store Co., Ltd.

[Withdesk Co., Ltd.] Tutorial solution “Withdesk Automate”
Started providing “Automate” to Keihan Department Store Co., Ltd. *With Desk Co., Ltd.*
Press release: July 11, 2024
*To those involved in the media*
Started providing tutorial solution “Withdesk Automate” to Keihan Department Store Co., Ltd.
Withdesk Co., Ltd. (Headquarters: Shinagawa-ku, Tokyo, Representative Director and CEO: Taguchi)
Yuto (hereinafter referred to as With Desk) is Keihan Department Store Co., Ltd. (Head office: Moriguchi City, Osaka Prefecture, President and CEO: Tsuji)
We have started providing the tutorial solution “Withdesk Automate” to Ryosuke (hereinafter referred to as Keihan Department Store). * ■ Withdesk Automate introduction overview*
By introducing Withdesk Automate provided by Withdesk, Keihan Department Store will be able to improve its web
For customers who are having trouble with the procedures and operation methods on the site, we provide online
You will be able to provide tutorials that display how-to guides on your site. The tutorial will begin to be used for member registration and ordering procedures at the Keihan Department Store Online Store, and the scope of use will be gradually expanded.

Keihan Department Store has been using co-browsing solutions for some time now Withdesk Browse
By utilizing this service, we were able to shorten response time and improve customer satisfaction by providing support while sharing the customer’s screen when there was an inquiry regarding how to operate the Keihan Department Store Online Store.
With this implementation, we will utilize tutorials to prevent customer confusion due to changes in screen configuration and layout due to site renewal, and to reduce the number of inquiries by encouraging customers to solve problems on their own. We have received positive feedback that it can be expected to improve the completion rate of procedures such as membership registration, ordering, etc., and increase customer satisfaction. In addition, it has already been installed at the Keihan Department Store online store.
From Withdesk Common Service Tag Withdesk Automate
Withdesk has received high praise from the perspective of
implementation man-hours and operations, as there is no need for additional installation work, and anyone can easily create tutorials from the management screen with no code.
We decided to introduce Automate.

In the future, Withdesk will continue to work with Withdesk. Through this, we will strive to further develop services in order to realize “aggressive customer service” that leads to solutions to customer issues as quickly as possible and improves customer satisfaction.

* ■ Comments from Keihan Department Store *
Until now, we have been supporting our customers with “Withdesk Browse”, but with the renewal of our online store, “Withdesk Added “Automate”. In addition to renewing the site design and changing the path to a product purchase to be simple and easy to understand, we have added
By displaying the “Automate” tutorial, we are now able to provide a smooth shopping experience from membership registration to ordering. We will continue to aim to be an online store that pleases our customers with attractive products and friendly service.

* ■ About Keihan Department Store *
-Company Profile-
Company name: Keihan Department Store Co., Ltd.
Location: 8-3 Kawaramachi, Moriguchi City, Osaka Prefecture
Representative: Ryosuke Tsuji
Homepage: https://www.keihan-dept.co.jp/

* ■ What is Withdesk? *
Withdesk is a web
A customer service platform that specializes in resolving operational issues. We provide “aggressive customer service” that helps resolve customer issues as quickly as possible and improves customer satisfaction.

* ■ What is Withdesk Automate? *
Withdesk Automate is a tutorial solution. What is the tutorial solution? This is a solution for helping customers learn how to use the Web by having them follow the operating guide displayed on the site.

-Company Profile-
Company name: With Desk Co., Ltd.
Location: Osaki Bright Core 4F, 5-5-15 Kitashinagawa, Shinagawa-ku, Tokyo Representative: Yuto Taguchi
Homepage: https://www.withdesk.com/
*About details about this release*
https://prtimes.jp/main/html/rd/p/000000062.000037841.html

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https://prtimes.jp/im/action.php?run=html&page=releaseimage&company_id=37841&release_id=62


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