[Survey of 51 people] Questionnaire survey regarding GMO Click Securities (FX Neo)
*Advisor Navi Co., Ltd.*
Press release: August 5, 2024
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[Survey of 51 people] Questionnaire survey regarding GMO Click Securities (FX Neo)
*Advisor Navi Co., Ltd. (Location: Nihonbashi, Chuo-ku, Representative Director: Taira
Yukihide (hereinafter referred to as our company) has released the results of a survey conducted in June 2024 regarding GMO Click Securities (FX Neo). *
Research company: Advisor Navi Co., Ltd.
Survey method: Internet questionnaire survey
Survey period: June 11, 2024 – June 25, 2024
Survey population: 51 people
Detailed data of survey respondents: listed at the end
* Survey summary *
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It was found that 88.2% of respondents continue to use GMO Click Securities (FX Neo), and 62.2% of them use it as their main account. From this result, we can see that there are many investors who mainly trade FX with GMO Click Securities (FX Neo). *
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The most common reasons for discontinuing FX trading with GMO Click Securities (FX Neo) were “not being able to make small trades” and “fees on loss-cutting fees” were cited by 33.3% of investors. Although there are signs of improvement in small-value transactions, there is still room for improvement in terms of stop-loss fees. * -*
In terms of investors’ scoring of GMO Click Securities (FX Neo), 21.6% gave it the highest rating of 5 points, and only 2.0% gave it the lowest rating of 1 point. Nearly 70% of investors who used the service praised GMO Click Securities (FX Neo), including a high rating of 4 points. *
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Regarding the positive aspects of GMO Click Securities (FX Neo), it was found that “Ease of use of trading tools and apps” received an extremely high rating of 72.5%. “Narrowness of the spread” was also favored by many investors at 47.1%, and overall, the ease of handling even for beginners in FX trading was well-received. *
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Regarding improvements to GMO Click Securities (FX Neo), the most common request (34.0%) was for “further improvement in the
functionality of trading tools,” and they also wanted “expansion of the types of products handled” and “reduction of transaction fees.” There were many investors who did. At the moment, satisfaction is high, but if these issues are resolved, GMO Click Securities (FX Neo) will likely become even more popular. *
Questionnaire regarding usage history of GMO Click Securities (FX Neo) First, we will look at the results of a survey regarding whether you currently use GMO Click Securities (FX Neo), whether it is your main account, and the reasons why you are not currently using your account. Are you currently trading with a GMO Click Securities (FX Neo) FX account?
According to the survey, * 88.2%* of respondents are currently trading FX using their GMO Click Securities account, while only * 11.8%* are not using it.
remained.
This indicates that many of those surveyed are already using GMO Click Securities (FX Neo) to conduct FX trading.
This result suggests that GMO Click Securities (FX Neo) *has a certain customer base* and that its services are accepted by existing customers.
Are you currently using GMO Click Securities (FX Neo) as your main FX account? According to the survey, *62.2%* of those who continue using GMO Click Securities (FX Neo) answered that they use it as their main FX account.
*37.8%* answered that this was not the case.
Based on these results, GMO Click Securities (FX Neo) is *positioned as the main trading platform for many customers*
I understand. The reasons why it is gaining popularity as a main account are that the app is easy to use* and it is easy for even FX beginners to trade*,*
The advantage is that the spread is narrow and fees can be kept low*.
However, more than one-third of all investors mainly work with other securities companies, indicating that investors’ needs and preferences are diverse.
Why did you stop trading FX with GMO Click Securities (FX Neo)?
According to the survey, the reasons why people stopped trading with GMO Click Securities (FX Neo) were “* Not being able to do small trades*” and “* Fees charged when cutting losses*
” was the highest at 33.3%. There were also comments such as “*I switched to other securities*” and “*I can no longer financially afford to trade FX*.”
For small-value transactions, the minimum transaction unit will change from 10,000 currencies to 1,000 currencies on September 30, 2022, excluding some currencies*
Improvements have been made as a result of this. However, there is still room for improvement in terms of stop-loss cut fees, which are still required.
From these answers, it becomes clear what is required of GMO Click Securities (FX Neo), and in particular *reducing costs during transactions* is desired.
Questionnaire regarding the evaluation of GMO Click Securities (FX Neo) Next, we will discuss GMO Click Securities (FX Neo)’s 5-level evaluation, as well as the results of a survey regarding good points and points that would like to be improved.
Please rate GMO Click Securities (FX Neo) on a 5-point scale.
According to the survey, 21.6% gave the highest rating of 5 points, and 47.1% gave the next 4 points.
It was found that nearly 70% of respondents rate GMO Click Securities (FX Neo) highly*.
Also, 5.9% gave it a score of 2, and only 2.0% gave it the lowest rating of 1, meaning less than 10% of investors were dissatisfied. It is also worth noting that this is suppressed.
Based on these results, the GMO Click Securities (FX Neo) platform *meets the needs of many investors*
I understand that. However, since 23.5% of investors gave the company a mid-term rating of 3, it can be seen that there is room for further service improvement.
Please tell me the good things about GMO Click Securities (FX Neo).
According to the survey, an overwhelming number of investors, *72.5%*, cited “*Ease of use of trading tools and apps*,” making them easy to use even for FX trading beginners*
It can be said that the app’s ease of use and high functionality* have been praised.
This was followed by *47.1%* of investors who cited “*narrow spread*,” indicating that beginners and *frequent trading users* benefited from lower trading costs.
seems to be gaining support from In addition, some investors cited “*high swap points*” and “*ease of small-value transactions*”,* It can be seen that the wide choice of trading methods* is also the secret to the popularity of GMO Click Securities (FX Neo).
Based on these results, the GMO Click Securities (FX Neo) platform *is supported by many customers, mainly beginners in FX trading* I understand that. If you are opening a FX account for the first time, you may want to consider GMO Click Securities (FX Neo).
If you would like to know how to open an account with GMO Click Securities (FX Neo), please refer to the column article below. Please tell us what you would like to see improved about GMO Click Securities (FX Neo).
According to the survey, “*Further improvements in the functionality of trading tools*
” was the most common response at 34.0%. The main opinions raised were “Deposits are not reflected immediately” and “I would like the system to be more stable so that the server does not go down.”
However, there were some positive comments such as “*I don’t have any complaints, but I would like the app UI to be improved.*”
This shows the high level of trust* in GMO Click Securities (FX Neo).
In addition, 32.0% of investors expressed the desire to “* want the number of products handled to be increased*”, and specifically, “* I would like to see an increase in the variety of currency pairs*”, “* There was an opinion that “I would like to see the handling of shares constituting less than one unit.*”
Furthermore, a certain number of respondents (25.0%) said, “*I would like the fees to be reduced*”, and “*
There was also a very specific proposal, such as, “I would like you to run a campaign that lowers commission fees for loss cuts and transaction fees.*” From this, *
This shows that investors have high expectations for GMO Click Securities (FX Neo)*.
The survey results revealed a number of important hints for GMO Click Securities (FX Neo) to further improve its service quality. * If GMO Click Securities (FX Neo) can improve its trading system, expand the range of products it handles, and reduce commissions*, it should become even more popular.
Through this survey
Through this survey, it became clear that GMO Click Securities (FX Neo) is gaining popularity with many investors.
In particular, elements such as the ease of use of trading tools, narrow spreads, and high swap points have been highly evaluated, with nearly 70% of investors giving them 5 and 4 points on a 5-point scale. This shows how popular it is.
However, there are investors who are looking for further improvements, such as the small number of products handled and the high fees for stop-loss cuts. If we can further improve the quality of our services based on this feedback, GMO Click Securities (FX Neo) will become even more popular.
Detailed data of survey respondents
Respondent’s gender
Respondent’s age
*Advisor Navi Co., Ltd.*
Company name: Advisor Navi Co., Ltd.
Representative Director: Yukihide Taira
Established: May 29, 2019
Address: 8-1 Nihonbashi Kabutocho, Chuo-ku, Tokyo 103-0026 FinGATE TERRACE Business content: IFA consulting business, recruitment business, matching business between investors and IFA
URL: https://adviser-navi.co.jp
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