[PeopleX Co., Ltd.] PeopleX and Commune Co., Ltd. jointly research onboarding knowledge for customer success positions
*PeopleX Co., Ltd.*
Press release: August 9, 2024
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PeopleX jointly researches onboarding knowledge for customer success positions with Commune Inc.
*A jointly produced white paper summarizing best practices has been released to the public to support immediate use*
PeopleX Co., Ltd. (Headquarters: Shibuya-ku, Tokyo, Representative Director and CEO: Tachibana), which promotes employee success business Daichi (hereinafter referred to as our company) is accumulating onboarding knowledge (*) in order to help all occupations become immediately effective, and the first output is to enable new employees in customer success positions to become immediately effective. We will conduct joint research with Commune Co., Ltd. (Headquarters: Shinagawa-ku, Tokyo, Representative Director and CEO: Yuya Takada) on the best practices for achieving this, and will release the results to the public as a white paper.
*Onboarding: Initiatives that support the acceptance of new employees and help them smoothly adapt to the company.
*Standardized onboarding techniques and career path for customer success managers*
Customer Success Manager Career Path
Providing a high-quality onboarding program is essential in order to shorten the time it takes for employees to contribute to business results by quickly putting them into the workforce, but methods vary depending on the job type. At our company, we provide the SaaS product “PeopleWork” that supports employees to be immediately effective upon joining, transferring, or being promoted.We are accumulating onboarding knowledge on a daily basis in order to support the immediate effectiveness of employees in all occupations.
As the first output, we will publish a white paper summarizing best practices for customer success manager onboarding techniques. This content is the result of joint research with Commune Co., Ltd., which develops a variety of products and services, including platforms that support connections between organizations and people, community building, and support for customer success. The specific agenda is as follows.
* “Onboarding strategy to make customer success managers ready to work” * ・Expansion of the role of customer success personnel
・Four abilities and recruitment requirements required for CSM ・90-day onboarding plan
・CSM career possibilities
You can download this white paper for free below.
URL: https://peoplework.jp/contact/request/onboarding_csm
*A joint seminar will be held on September 10th (Tuesday) titled “What are the measures that will directly lead to improving employee engagement? Immediate work-ready and community building are the keys.”*
We will also be holding a joint seminar with Commune on September 10th (Tuesday). In this seminar, we will discuss what measures should be taken to improve employee engagement, from onboarding to retention and success, with the keywords of “immediate work” and “community formation.” We are looking forward to your participation as we will be providing explanations not only for customer success positions but also for a variety of other positions.
■Date and time 2024/09/10 (Tue) 14:00-15:00
■Location Online event *Zoom will be used as the tool
■Speakers
Commune Co., Ltd. Commune for Work Business Manager
Takeki Takahara
After graduating from university, engaged in digital marketing operations and consulting work. After working in customer success at a SaaS company, joined Commune during its founding period. After serving as the person in charge of the customer success department, he joined Commune, where he supported vision penetration and corporate culture reform by revitalizing internal communication.
Launched for Work business.
PeopleX Co., Ltd. Representative Director and CEO
Tachibana Daichi
Graduated from the University of Tokyo Law School. After working as a lawyer mainly in corporate legal affairs, including financing support and support for venture companies in preparation for listing, he joined Bengo4.com in 2015 and became the business manager for the cloud contract service “CloudSign” in 2019. Became a director of the company. Representative Director of Electronic Signature Service Council, General Incorporated Association.
Founded PeopleX Co., Ltd. in April 2024, and has developed and operated the employee success HR platform “PeopleWork”, expanding a wide range of HR businesses suited to the new era.
Please apply below.
URL: https://commune.co.jp/seminar/20240807_6090/
■PeopleX Company Profile
Corporate name: PeopleX Co., Ltd.
Representative: Daichi Tachibana
Capital: 117 million yen (including capital reserves)
Location: Link Square Shinjuku 16th floor, 5-27-5 Sendagaya, Shibuya-ku, Tokyo Business overview: Development and operation of HR platform, etc. Website: https://peoplex.jp
Product site: https://peoplework.jp
■Inquiries regarding this matter
PeopleX Co., Ltd. Public Relations TEL: 03-6683-4199 Mail: info@peoplex.jp