[Survey of 47 people] Questionnaire survey regarding LIGHT FX *Advisor Navi Co., Ltd.*
Press release: August 15, 2024
**
[Survey of 47 people] Questionnaire survey regarding LIGHT FX *Advisor Navi Co., Ltd. (location: Nihonbashi, Chuo-ku, Representative Director: Yukihide Taira, hereinafter referred to as our company) conducted LIGHT in June 2024.
We have released the results of a survey regarding FX. *
Research company: Advisor Navi Co., Ltd.
Survey method: Internet questionnaire survey
Survey period: June 11, 2024 – June 25, 2024
Study population: 47 people
Detailed data of survey respondents: listed at the end
* Survey summary *
– 87.2% of investors continue to use LIGHT FX, and 36.6% of them use it as their main account. This is LIGHT
This shows the large number of investors who use FX as a sub-account. -LIGHT
The main reason for discontinuing FX trading at FX was a decrease in trust in the company. Many investors cited “increased costs due to widening spreads,” “deterioration in platform usability,” and “deterioration in the quality of customer support.”
-LIGHT
When we asked investors to rate FX on a 5-point scale, 51.1% of investors gave it a score of 4, the highest percentage. However, with 12.8% of investors giving 2 points and only 2.1% giving 5 points, it is clear that a higher level of service is required.
-LIGHT
As for the positive aspects of FX, the main answers were “narrow spreads” (rated by 56.5%) and “ease of use of trading tools” (rated by 43.5%). From these answers, LIGHT
This shows the quality of FX’s services.
-LIGHT
Regarding the points that need to be improved in FX, “not being able to use demo trading” and “the system is not easy to use” were both cited by 30.4% of respondents. Many investors seem to wish that even beginners who have just started FX trading should be able to use it.
Questionnaire regarding usage history of LIGHT FX
First, we will look at the results of a survey regarding whether you are currently using LIGHT FX, whether you are using it as your main account, and the reasons why you are not currently using your account.
Are you currently trading with LIGHT FX?
According to the survey, *87.2%* of respondents are currently using LIGHT FX, indicating that many of the respondents continue to use it.
This result shows that LIGHT FX’s platform *functions* as an easy place to trade* for many users.
However, the remaining 12.8% have stopped trading with LIGHT FX, due to *low number of stocks* and *no market analysis videos*
This is a point of concern.
If you are thinking of opening an account with LIGHT FX, you should consider the advantages and disadvantages and consider whether you should use it.
Are you currently using LIGHT FX as your main FX account?
According to the survey, 36.6% of investors who said they were currently trading said yes, and 63.4% said no.
Based on this result, it can be said that there are many investors who use LIGHT FX as a secondary FX account. This is based on * ease of use of the app * and *
The company’s customer service* is what sets it apart from other companies, and it may not be included as a main account.
Investors who are planning to mainly use LIGHT FX from now on should carefully compare it with other companies.
Why did you stop trading FX with LIGHT FX?
According to the survey, the most common reason for quitting FX trading was “*I lost trust in the company*”, accounting for 33.3%. Also,”*
16.7% of investors also cited “insufficient service*” and “*few stocks*”, clearly showing the difference in what users value.
Specifically, “*spreads have widened and costs have increased*”, “*the platform has been difficult to use*”, and “*the quality of customer support has deteriorated*”
It has been pointed out that this is the main cause.
These results highlight the high level of service that investors expect from LIGHT FX. This will be a helpful opinion for those considering opening a new account.
Questionnaire regarding LIGHT FX evaluation
Next, we will discuss the 5-level evaluation of LIGHT FX and the results of a survey regarding good points and points that would like to be improved.
Please rate LIGHT FX on a 5-point scale.
According to the survey, most users gave LIGHT FX a score of 4 out of 5.
* 51.1%* of all respondents gave it a score of 4, while * 12.8%* of users gave it a score of 2.
This suggests that although there is a certain level of satisfaction with the platform, there is still room for improvement.
On the other hand, only *2.1%* of users gave it 5 points, so it is difficult to say that it completely meets investors’ needs. From this evaluation result, LIGHT
Although there are basically no problems with the FX service, it can be said that *general improvement is required*.
Please tell me the good things about LIGHT FX.
According to the survey, the highest percentage of users (56.5%) highly valued “*Narrow spreads*,” which allowed them to *save fees when trading*
The result was that points were recommended.
Also, “*Ease of use of trading tools*
43.5% of investors rated it highly, stating that it is attractive because the screen is easy to read and it allows you to make calm and quick decisions.
Details about the various tools provided by LIGHT FX are explained in the articles below, so be sure to check them out as well.
What features does LIGHT FX have? A thorough explanation of the advantages and disadvantages!
Furthermore, 32.6% of respondents said that “*high swap points*” is an advantage, indicating that *many investors seek to steadily accumulate profits through long-term investment*
It shows.
The survey results highlighted a number of advantages of the *platform* provided by LIGHT FX. At the same time, many investors are interested in “*Cost Reduction*” and “*
It can be inferred that they are looking for ease of doing business*.
Please tell us what you would like to see improved in LIGHT FX. According to the survey, 30.4% of users cited the inability to perform demo trading as a dissatisfaction.*
It has been suggested that this is a major barrier for new investors who want to start trading in FX. In addition, * “System Usability* Improvements are also needed in terms of “, with 30.4% of investors finding it difficult to use.
Specifically, there were many opinions such as “*The screen is small and hard to see*” and “*It is difficult to customize the chart*.” In addition,”*
There were also complaints that “customer support is not sufficient*”, and there was a notable opinion that tools such as market reports that are easy to understand even for beginners should be introduced.
Based on the survey results, there is room for improvement in the LIGHT FX platform*
It turns out that there is. These issues are factors that greatly affect investor satisfaction. Especially “*I want to practice before actually starting trading*”
If this need can be met, LIGHT FX will become even more popular.
Through this survey
Through this survey, we were able to see the evaluation and issues of LIGHT FX’s services.
87.2% of investors who opened an account continue to use it, and the ease of use of the system and narrow spreads are high points.
However, LIGHT
Only 36.6% use FX as their main account, and for many users it is considered a sub-account. There is a possibility that the main account position has been taken away by other companies because demo trading is not possible or customer support is insufficient.
For investors who want to start FX trading for the first time, LIGHT FX may be a company with high hurdles. If these points are improved, LIGHT
There is a possibility that more investors will choose FX as their main account.
Detailed data of survey respondents
Respondent’s gender
Age of respondents
*Advisor Navi Co., Ltd.*
Company name: Advisor Navi Co., Ltd.
Representative Director: Yukihide Taira
Established: May 29, 2019
Address: 8-1 Nihonbashi Kabutocho, Chuo-ku, Tokyo 103-0026 FinGATE TERRACE Business content: IFA consulting business, recruitment business, matching business between investors and IFA
URL: https://adviser-navi.co.jp
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