[Service for restaurants] After a demonstration experiment, we solved the cashless problem of restaurants that operate meal tickets at once! Smartphone-linked ticket vending machine service “ISSUE PANDA” *3bitter Co., Ltd.*
Press release: August 16, 2024
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Through a demonstration experiment, we solved the cashless problem of restaurants that operate meal tickets at once! Smartphone-linked ticket vending machine service “ISSUE PANDA”
*Reducing man-hours and increasing sales at the same time*
3bitter Co., Ltd. (Shibuya-ku, Tokyo), which provides digital solutions for live events and restaurants, will be able to print “tickets” such as meal tickets in the same way as cash ticket machines from August 1, 2024 (Thursday). Cashless ticket vending machine “ISSUE”
PANDA” is now available.
At ISSUE PANDA, customers can select their order from the store menu published on the web and make payment on their smartphone.
By scanning the QR code displayed after payment into a reader installed at the store, a meal ticket similar to a cash ticket vending machine will be printed. Therefore, cashless payments can be introduced without changing the operations of stores that operate using meal tickets. ISSUE
With the advent of PANDA, even stores that use ticket vending machines can now introduce cashless payments at a low cost while using their current cash ticket vending machines without having to replace them.
*Challenges for stores using food ticket vending machines*
Due to the spread of infectious diseases, demand for cashless payments is increasing at restaurants and other stores, and an increasing number of stores are now accepting QR payments.
However, in reality, the following issues pose a burden to implementation.
・At restaurants that operate using ticket vending machines,
complicated operations often occur, such as checking the order directly with the customer after payment and writing notes on paper to receive the ticket.
・When customers use the QR payment service, they have to read the QR code and enter the amount. At that time, it is necessary to calculate the total amount by oneself, and incorrect payments are likely to occur.
・Difficult to serve foreign visitors to Japan and provide menus in foreign languages.
Against this background, an increasing number of restaurants/companies are considering purchasing ticket vending machines with cashless payments, but many stores have difficulty implementing cashless ticket vending machines due to the high cost of introducing them. there is. Particularly as labor costs continue to rise, the need for additional support for customers using cashless payments has become a major hurdle to its introduction.
*Solved with ISSUE PANDA*
Therefore, in order to solve the problems faced by restaurants, etc., 3bitter has developed an online payment ticket sales service called ISSUE
Developed “PANDA”. With the cooperation of more than a dozen stores in the Kanto area, we conducted a demonstration experiment for about six months to solve problems in actual stores.
ISSUE
PANDA posts store menus on smartphones and allows customers to make payments on the spot using their smartphones. A meal ticket can be issued by scanning the QR code displayed after payment at the store. ISSUE
PANDA issues meal tickets with the same design/content as those issued by cash ticket vending machines. As a result, store staff can now respond to customers using the same flow regardless of whether they are making cash or cashless payments, eliminating the need for complex responses.
Additionally, for foreign visitors to Japan, a menu translated into English or other languages will be displayed according to the language settings on their smartphones. This reduces the need for individual menu guidance and greatly improves customer convenience.
*Improve sales through introduction*
When ordering from a food ticket vending machine, many customers see a list of products for the first time when they stand in front of the machine, so they have less time to decide which items to order, and many customers feel a sense of urgency.
ISSUE
In the ordering experience after implementing PANDA, customers can leisurely select their order details using their own smartphone. Customers can order after carefully considering what they like, which improves the ordering experience for customers.
Additionally, by eliminating the hassle of making deposits each time and providing a UI that allows multiple orders, sales per customer increased by an average of 8%.
* Utilization of restaurant data by ISSUE PANDA*
ISSUE
PANDA provides stores with customer visit frequency/order history information. This makes it possible for stores that operate food vouchers to consider menus that utilize customer trends to improve unit prices.
ISSUE also has measures such as stamp cards that provide coupons to customers who visit the store multiple times.
This can be done with PANDA alone. The data is also expected to be used in fields such as labor-saving/automation of campaigns, which previously required a great deal of time and effort to prepare.
At 3bitter, we will continue to improve our services using ISSUE PANDA to implement various measures to encourage repeat store visits. *Voices from stores*
spice ramen
Dot to Line (Setagaya Ward, Tokyo) had a similar problem, and although they introduced QR payments, the hassle of providing individual customer service became a major problem in store operations. In addition, we offer a variety of menus featuring spices, so we also had to explain the menu to foreign tourists visiting Japan from India and other countries.
Therefore, 3bitter has started offering ISSUE PANDA in “Spice Ramen Dot and Line.”
We asked Mr. Okada, the manager of Spice Ramen Specialty Store Dot to Line, about his impressions of introducing ISSUE PANDA.
* Q. Please give us your honest impressions after implementing ISSUE PANDA in your store *
“One of the characteristics of “Dot to Line” is that we have a large number of inbound customers, but the challenge was that the operational burden of providing instructions on how to use the ticket vending machines and individual menus was extremely heavy.
Another problem was that customers would form a line in front of the ticket vending machine while we were providing information. ISSUE After introducing PANDA, we almost no longer have to deal with such inbound customers, so it has been a great help. Furthermore, store staff simply accept meal tickets as usual, so we are grateful that inbound customers can visit our stores smoothly with normal
operations.”
* Q. Please let me know if there are any benefits that I did not imagine * “I think it’s good that customers can now choose their menu slowly.” Female customers in particular are worried about other customers coming up behind them while they choose their menu in front of the ticket vending machine. There are many people who feel pressured, so we are very happy to be able to provide an opportunity for them to take their time and choose the menu they really want to eat. I also like that the casing itself is very small and has a good design, so it doesn’t disrupt the atmosphere of the store. ”
* Q. Please let us know if you have any expectations for ISSUE PANDA in the future *
We are looking forward to initiatives that utilize customer visit data to encourage repeat visits.
For example, we are very concerned about the content of reviews of our stores, so we ask customers who like the store to some extent, such as those who have visited the store for the second time, to actively review the store. I have high hopes for data utilization measures such as narrowing down store visit data.
*3bitter store DX initiatives*
In addition to this mobile ordering service specialized in ticketing machines such as food ticket machines, 3bitter also offers mobile ordering for live product sales, as well as customization for stadiums, food courts, meat festivals, food festivals, and
collaboration cafes. Masu.
We have also applied for a patent on the ISSUE PANDA mechanism, and will initially expand the introduction of our mobile ordering service nationwide, focusing on stores that operate ticket vending machines.
Various customizations of ISSUE PANDA, OEM provision of systems using this system, and provision of built-in services using API are also possible. Please feel free to contact us.
*Store where you can experience ISSUE PANDA*
* ・Store name: Spice Ramen Dot and Line. Shimokitazawa store * * ・Address: 3-34-2 Kitazawa, Setagaya-ku, Tokyo 155-0031*
* A restaurant where you can enjoy the finest spice ramen, created based on the experience cultivated by a soup curry specialty restaurant. *
* You can also enjoy various seasonal toppings based on soup curry. * * It is a ramen shop that is easy to visit even for women, with a stylish and calm interior typical of Shimokitazawa. *
* ・Store name: Shibuya Chinese Soba saji.*
* ・Address: 1F Nanpeidai Nosaka Building, 15-11 Nanpeidai-cho, Shibuya-ku, Tokyo 155-0031*
* A new Chinese soba restaurant that opened in August 2024 with the theme of “Blow away your fatigue and stress with just one sip.” * * The Chinese noodles made with the delicious flavor of chicken and the tsukemen with chicken stock and kelp water will make you feel nostalgic. *
* ・Store name: Menya Shiki ~Shiki~*
* ・Address: 1F Monnaka Harada Building, 1-16-5 Monzennakacho, Koto-ku, Tokyo 135-0048*
* A popular store with long lines since opening in January 2024. Based on the concept of “mellow chicken and vegetable soup,” you can enjoy the perfect balance of rich chicken and vegetable flavors. *
* ・Store name: Taishoken Akafuji*
* ・Address: 1052-12, Kumagaya City, Saitama 360-0804*
* A restaurant where you can enjoy the traditional taste of
Higashiikebukuro Taishoken, the originator of tsukemen.
This ramen shop is loved by local customers, serving the classic “Mori Soba” and the hearty “Teppan Aka Fuji.” *
* ・Store name: Tokoshoken*
* ・Address: 3-4-4 Wakaizumi, Honjo City, Saitama Prefecture 367-0055* * A ramen restaurant loved by local customers, run by the second generation of the super-famous restaurant “Menya Koji.” *
* “Tonsuke” is a must-try, as you can enjoy the rich dipping sauce and homemade noodles to your heart’s content. *
*Please refrain from making inquiries to stores regarding this service.
Click here for information about ISSUE PANDA
https://i.issuepanda.com/
■About 3bitter Co., Ltd.
Company name: 3bitter Co., Ltd.
Location: 3-2-6 Sendagaya, Shibuya-ku, Tokyo
Established: December 2014
Representative: Ryo Sakuma
URL: https://3bitter.com/
Uniquely developed one-time BLE
We provide digital solutions for events and live product sales, focusing on areas using Beacons and measures using limited content. [Contact information]
3bitter Co., Ltd.
con@3bitter.com
Homepage: https://3bitter.com/