[Japan Anger Management Association]
[Towards eradicating harassment] Aim to respond appropriately without being influenced by the other person’s anger, and not to hold on to your own anger unnecessarily after responding! We have started “Corporate Training on Customer Harassment Measures Using Anger Management”
*Levic Global Co., Ltd.*
Press release: August 20, 2024
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[Towards eradicating harassment] Aim to respond appropriately without being influenced by the other person’s anger, and not to hold on to your own anger unnecessarily after responding! We have started “Corporate Training on Customer Harassment Measures Using Anger Management”
*Rebic Global Co., Ltd. (Head office: Minato-ku, Tokyo, President and CEO: Kashiwagi)
The Japan Anger Management Association (located in Minato-ku, Tokyo), run by the Japan Anger Management Association, has started offering “corporate training on customer harassment countermeasures” that utilizes anger management. *
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By learning anger management, the aim is for each employee to be able to respond appropriately without being swayed by the anger of the other party (customer) who engages in customer harassment. *
* *Corporate training page* * Click here-*
Anti-harassment countermeasures with anger management
In recent years, customer harassment has become a serious social problem, and national and local governments are taking concrete measures. The Consumer Affairs Agency and the Ministry of Health, Labor and Welfare have released countermeasure manuals, the Hotel Business Act will be revised in 2023, and the Tokyo Metropolitan Government has announced that it will submit its “Customer Harassment Prevention Ordinance” to a regular meeting of the Tokyo Metropolitan Assembly in September of this year.
Although the national and local governments are making rapid progress in responding, there is an urgent need for companies to take countermeasures.
According to the results of a survey released by the Ministry of Health, Labor and Welfare in May of this year, approximately 1 in 10 people have experienced harassment over the past three years, and the number of companies where employees have consulted has increased to approximately 30%. Understood. On the other hand, 35.5% of companies answered that they are not taking any measures to prevent or resolve harassment.
This year, many companies, including major airlines, railway companies, and department stores, have announced basic policies against harassment, but at the same time, practical training for employees on how to deal with complaints and harassment is also necessary.
Our association believes that Kashara, which is based on anger, and anger management are connected.
Anger management is also useful for accurately determining and responding to whether a complaint is legitimate or falls under harassment. If you can learn the mindset and skills of anger management, such as “how to deal with angry people” without being influenced by the other person’s anger, it will be part of the countermeasures against harassment.
Therefore, with the aim of eradicating all kinds of harassment, we have created a menu of corporate training to counter customer harassment that utilizes anger management.
Furthermore, in order to deliver this corporate training to more companies and organizations, we will be holding an “Anger Management Customer Harassment Countermeasures Advisor Training Course” from this October for members who are qualified as anger management facilitators of our association. After taking the course, members will be able to hold customer harassment countermeasure training using anger management at their respective companies and organizations by obtaining the certification “Anger Management Customer Harassment Countermeasures Advisor.”
While focusing on developing instructors who can handle harassment countermeasure training, we aim to reach more working people with this corporate training so that they can break the chain of harassment through anger management.
Training overview
Understand and learn that anger management is effective in order to respond appropriately to complaints and customer harassment without being influenced by the other party’s anger, and in order not to become unnecessarily angry after responding. The purpose is
During the training, you can learn how to distinguish between legitimate complaints, how to appropriately respond to customer harassment, and anger management training to avoid excessive stress on those who respond.
・Holding time: 90 minutes to 1 day (number of participants will be proposed according to your request)
Profile of our association representative director
*Kumi Toda*
*Representative Director, Japan Anger Management Association* After graduating from university, she worked in sales at Hattori Seiko Co., Ltd. (currently Seiko Group Co., Ltd.) and as a secretary to the president of a music company. As a training instructor and consultant, he has held training and lecture jobs for private companies and government agencies.
Has been a lecturer for 32 years. The number of speakers exceeded 4,500, and the number of instructors reached 220,000.
With themes such as “anger management,” “assertive communication,” and “instructor development,” the target audience ranges from new employees to managers.
We have received a wide range of requests and consultations from people who want to use this to help prevent power harassment by providing appropriate guidance, scolding, and effective feedback in one-on-one situations, and also in responding to complaints and achieving psychological safety, which will lead to countermeasures against harassment. We are responding to the request.
His books have been translated and published in China, Korea, Thailand, and Taiwan, and have sold over 250,000 copies in total. By learning anger management, you will be able to take a long-term perspective without being swayed by anger feelings not only for yourself but also for others, and be able to make behavioral choices and decisions that are healthy for yourself and those around you, as well as have a different set of values. You will be able to engage in constructive dialogue based on mutual respect while increasing your acceptance level.
We are working with the belief that anger management is necessary to improve one’s own life and society, precisely because we live in an era where values are diversifying and rapidly changing, and it is difficult to predict and know what the right answer is.
What is anger management?
Anger management is a psychological training developed in the United States in the 1970s to help people deal with their feelings of anger. By learning anger management, you will be able to understand your own anger and establish good relationships with those around you. When it was first developed, it was established mainly in California as a correctional program for domestic violence, discrimination, and petty criminals. It has now been widely introduced in educational institutions and companies across the United States, and has been used for many years to improve educational and work environments, as well as improve learning and work performance.
In recent years, anger management has been recognized as important both in Japan and around the world, and its introduction has begun in public institutions, companies, educational settings, medical settings, etc. In Japan, the Japan Anger Management Association was established in 2011 as the Japanese branch of America’s National Anger Management Association, the world’s largest organization, to spread anger management into society, which the Ministry of Education, Culture, Sports, Science and Technology values.
Using “anger management” as a common language, our association aims to make the world full of companies that respect each other’s human rights and aim for a workplace free of harassment and discrimination. We are currently publishing a special page on our association’s website titled “Don’t do it with anger management! Don’t let it happen! Customer Harassment”.
Click here for the special page
About the Japan Anger Management Association
Based on the philosophy of “breaking the chain of anger,” the Japan Anger Management Association aims to create a society where people do not attack others and where anger does not chain by increasing the number of people who can manage anger.
* [Corporate overview] *
– Association name: Japan Anger Management Association
– Location: 4th floor, Sumitomo Real Estate Building Building 2, 1-5-9 Shiba, Minato-ku, Tokyo 105-0014
– Representative Director: Kumi Toda
– Established: June 8, 2011 (Heisei 23)
– Business details:
Operation and certification of anger management qualification courses for individuals, support for training and activities of qualification course certifiers, implementation URL of anger management training and lectures for corporations
: https://www.angermanagement.co.jp/
About Levic Global Co., Ltd. (business management company)
Founded in 2005 as a group company of Withas Co., Ltd. (TSE Standard). We strive to operate our customers’ educational systems and provide LMS (Learning Management System), e-learning content, and videos for companies. Since the company’s founding, we have been providing optimal services based on the advanced technical capabilities and know-how we have accumulated.
* 【Company Profile】*
– Company name: Levic Global Co., Ltd.
– Location: 4th floor, Sumitomo Fudosan Shiba Building 2, 1-5-9 Shiba, Minato-ku, Tokyo
– Representative: Osamu Kashiwagi, Representative Director and President – Business details:
LMS (Learning Management System), e-learning content, provision of videos for companies, operation and certification of anger management qualification courses for individuals, support for training and activities of qualification course certifiers, implementation of anger management training and lectures for corporations.
– URL: https://www.revicglobal.com/
Contact information regarding this matter
Japan Anger Management Association Secretariat [In charge] Kobayashi TEL: 03-6824-9782
MAIL: info@angermanagement.co.jp