[Gigworks Co., Ltd.] Launched customer success solution service “Customer Bridge”
*Gig Works Co., Ltd.*
Press release: August 26, 2024
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Launch of customer success solution service “Customer Bridge” *Increase LTV and create advocacy customers*
Gig Works Ad Value Co., Ltd. (Gig Works Co., Ltd. (TSE Standard 2375) subsidiary)
Headquarters: Minato-ku, Tokyo, Representative Director: Kazuo Fukuda, hereinafter referred to as Gig Works Ad Value) will be newly appointed as “Customer” from August 23, 2024.
We will start offering “Bridge”.
Our customer success solution service “Customer
“Bridge” will increase your LTV and create advocacy customers. This is a service that serves as a “bridge” between clients and end users based on 30 years of experience since the start of IT customer support.
https://add.gig.co.jp/service/customer-bridge/
* ■ Background of service provision *
During the growth stage, many startup companies first strengthen their sales structure and aim to acquire users. However, as the number of users increases, a better support system becomes necessary.
Outsourcing support is often more advantageous in terms of cost and quality than handling it in-house, but choosing the right vendor is extremely important. However, there are many companies that fail in this selection process.
We have been in the business process outsourcing (BPO) business for many years and have seen both successes and failures in vendor selection. Based on our extensive track record and experience, we believe that end users can improve their lifetime value (LTV) by receiving excellent support. In recent years, we have focused on the “customer success” that many companies advocate, and have come to provide services that enhance this.
* ■Customer acquisition ~ Customer success implementation items* * ■Development of “Customer Bridge” field*
Our customer success services aim to strengthen connections with users and increase lifetime value (LTV). In particular, we identify issues that occur during the “business growth period” and classify users from the initial stage to the growth stage. By implementing appropriate measures according to each stage, we support user growth, resulting in improved LTV and increased revenue.
[Gig Works Co., Ltd.]
Trade name: Gig Works Co., Ltd.
Location: Minato-ku, Tokyo
Business content: Business management of subsidiaries (on-demand economy, system solutions, sharing economy, digital marketing business)
Corporate site: https://www.gig.co.jp/
With the corporate vision of “becoming Japan’s No. 1 Gig Economy platformer and revolutionizing the labor market!”
Along with building an Economy trade area, we will develop various systems, provide BPO operations such as on-site and contact centers, and provide co-working spaces.
group. Continuing to take on the challenge of flexible working styles and creating a better future for the domestic labor market
[Gig Works Ad Value Co., Ltd.]
Trade name: Gig Works Ad Value Co., Ltd.
Location: Minato-ku, Tokyo
Business details: Sales agency/sales support services,
introduction/installation/replacement/maintenance support services, Services related to mobile base station construction and
telecommunications construction, call center operation,
staff support services
Corporate site: https://add.gig.co.jp/
With a corporate vision of “creating gig work and providing added value to all stakeholders,” we are developing our business with a focus on field support, sales promotion, kitting, construction, and contact center businesses.
Developing a business that can provide one-stop services from marketing to operational support