Hubble, which provides contract operations and management cloud services, introduces SuccessHub to streamline customer success operations
*Commune Co., Ltd.*
Press release: September 2, 2024
**
Hubble, which provides contract operations and management cloud services, introduces SuccessHub to streamline customer success operations
*Visualize customer information and provide meaningful services* Commune Co., Ltd. (Headquarters: Shinagawa-ku, Tokyo, Representative Director and CEO: Yuya Takada) provides “SuccessHub” that dramatically improves team productivity and brings results to customer success organizations. We are pleased to announce that Hubble has introduced SucceeHub.
*From the person in charge*
*Hubble Co., Ltd.*
* Executive Officer Chief Customer Officer*
* Mr. Shun Yamashita *
*Background of SuccessHub introduction*
As the number of customers and products diversify, our customer success requires us to efficiently provide appropriate services with limited personnel and contribute to profits. However, because important product data and business data among customer information were not combined sufficiently, a deeper understanding of customers could not be achieved in real time, leading to the possibility of missed business opportunities. In order to resolve these issues and provide a service that is not just a “side-by-side” service or a “push sale”, we have decided to ask SuccessHub for help.
* How do you want to use SuccessHub in the future *
We believe that SuccessHub has great potential, but first, in order to solve the issues mentioned above, we are considering using it as a “platform” that allows our CSM to understand the customer’s status at a glance. Furthermore, in parallel with this, we also envision that it will be used as a support tool by taking appropriate actions at the right time based on the information on the platform.
* Aimed results as a result of using SuccessHub *
First, using the information visualized by SuccessHub and the functions that support CTAs, we ensure that each CSM takes appropriate action in a timely manner (even if it is a Day 1 CSM) and increases the number of meaningful touchpoints for customers. As a result, we aim to increase the time we spend on CSM upselling and expansion, which we have not been able to secure in the past, and contribute to our growth in the form of NRR.
What is Hubble Co., Ltd.?
Established in 2016, we are a company that develops and provides products that eliminate friction and unnecessary burdens in contract work and realize more efficient collaboration. Hubble is a cloud service that realizes and establishes a contract business platform to enhance collaboration between legal and business departments and improve productivity. Just by entering the concluded contract, AI creates a comprehensive contract database. Build “Hubble”
mini (hubble)
Mini),” a consortium-type NDA conclusion platform that aims to standardize NDAs, “OneNDA,” and “Legal,” a media that increases legal productivity.
Ops Lab (Legal Ops Lab)” is provided and operated.
Official website: https://hubble-docs.com/
Held on Wednesday, September 18th! A thorough analysis of customer success ~Hubble edition~
This is a seminar where we invite leaders of growing and popular customer success organizations as guests to talk about organizational development, strategies, and actual measures, as well as a number of success stories and failures.
This time, we had Mr. Yamashita, CCO of Hubble, Inc., which provides “Hubble”, a contract operations and management cloud service that enhances collaboration between legal and business departments, taking the stage to talk about the customer success organization that was established about four years ago. We will talk frankly about support, changes in the role of customer success in companies, etc. We will delve into the specific initiatives that have enabled us to evolve from a CS organization that tracks churn prevention to one that can standardize onboarding, standardize CS measures, and maximize NRR.
Date: September 18th (Wednesday)⋅12:00-13:00
Participation fee: Free
How to watch: Online streaming via Zoom
*Please apply here for participation*
* Apply here: * * https://www.successhub.jp/seminar/20240918*
*About “SuccessHub”*
This is a customer success management tool provided by Commune Co., Ltd. We provide comprehensive support for everything from the unified management of customer information such as contract information and product usage data to the optimal actions according to each customer’s situation, allowing us to efficiently maximize profits.
SuccessHub materials that can be understood in 3 minutes
https://www.successhub.jp/whitepapers/successhub-introduction * Commune Co., Ltd. Company Profile *
Company name: Commune Co., Ltd.
Representative: Yuya Takada, Representative Director and CEO Established: May 10, 2018
Business details: Operation of community success platform “Commune” and customer success management tool “SuccessHub”
Address: 2F Meguro Techno Building, 4-31-18 Nishigotanda,
Shinagawa-ku, Tokyo 141-0031
HP: https://communeinc.com/