Oricon Co., Ltd.
2024 Ranking of “Cashless Payment Apps” with High Satisfaction Rate | [PayPay] wins overall 1st place for the third time in total (Oricon Customer Satisfaction (R) Survey)
[Rakuten Pay] ranks first in two evaluation criteria: “abundance of functions” and “campaign points” / [d Pay] ranks first in the “10s and 20s” age category for the first time
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Oricon ME Co., Ltd. (Headquarters: Minato-ku, Tokyo; President and CEO: Hisashi Koike; abbreviation: Oricon), which conducts customer satisfaction surveys from a third-party perspective targeting actual service users, is a “cashless payment app”. A satisfaction survey will be conducted and the results will be published on the official Oricon Customer Satisfaction (R) website (https://life.oricon.co.jp/
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Cashless payment app image (from Photo AC)
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https://pay.line.me/portal/jp/main)
[au PAY (KDDI Corporation Headquarters: Chiyoda-ku, Tokyo)], ranked 6th overall, has been in the top 3 (*) for 4 consecutive years since 2021 in the evaluation item “Security” (*2021: 2nd place) , 2022: 3rd place, 2023: 2nd place, 2024: 3rd place).
[Rakuten Edy (smartphone contactless payment) – Rakuten Edy Co., Ltd. Headquarters: Minato-ku, Tokyo -], which ranked 7th overall, ranked first in the age group “60s and over” for the first time (2020: 5th place, 2021: 3rd place, 2022: 4th place, 2023: Not eligible due to less than the specified number of participants).
[Merpay (Merpay Co., Ltd. Headquarters: Minato-ku, Tokyo)] ranked 8th overall, and was ranked 1st for the second time (*) in the evaluation item “Ease of use of the app” (*2020, 2024) ).
――――――――――――――――――――――――――――――――～[Mobile Suica] User reviews～ “No need to launch the app, just touch “I like how easy it is to make a payment just by charging the card (50s, female)” “I liked that I could get 1.5% points just by charging by linking with my View Card (50s, male)” It’s very helpful as there are many places where you can only use the transit system to pay at car parks (Times, etc.) (Female, 20s).” ――――――――~ [LINE Pay] User Reviews ~ “If you use LINE, you don’t have to download a separate app. You can earn points every day with LINE Point Club (20s) (Female)” “(For members eligible for student points) It was good to be able to earn 2.5% more points in addition to the normal amount by collaborating with Sumitomo Mitsui Card NL (Male in his 20s)” “You can now use it at stores that accept PayPay. The 5% return (in conjunction with an affiliated card) is attractive (Female in her 40s)” ――――――~ [au PAY] User reviews: “You can earn points easily. You will receive an e-mail for same-day use, so you can immediately detect unauthorized use.” (Female in her 40s) “The credit cards that can be charged are limited.” I was able to use what I had on hand. Other QR payments have limited types and cannot be charged with a credit card. (Female, 30s) ―――――――――――――――――― ~ [Rakuten Edy (smartphone contactless payment)] User reviews ~ “It’s very convenient because it can be used in vending machines. (Male in his 40s) “I don’t use auto-charging because I feel a little reluctant, but charging each time is easy and convenient. Being able to pay with just a touch is convenient (Male in his 60s and above)” ―――――――――――――――――――――――――――――― ~ [Merpay] User reviews ~ “It can be used not only as Merpay but also as an iD balance, There is a wide variety of stores that can be used for payment (20s, female)” “I liked that I didn’t have to enter the amount myself (60s and above, male)” ―――――――――――――― ――――――――――――――――――――――――――――――――《Survey Overview》 2024 Oricon Customer Satisfaction (R) Survey Cashless Payment app (*) (*Ranking name changed from “Smartphone payment service” to “Cashless payment app”) ■Ranking announcement date: 2024/09/02
■Investigator: oricon ME Co., Ltd.
■Survey method: Internet survey ■Number of samples: 2,866 people ■Number of people: 100 or more ■Number of companies surveyed: 16 ■Definition: Provide cashless payments using smartphones such as QR codes, barcodes, and contactless payments Company *QR code is a registered trademark of Denso Wave Co., Ltd. ■Survey period: 2024/06/05 to 2024/06/14 ■Survey target Gender: Not specified Age: 18-84 years old Region: Nationwide Conditions: All of the following People who meet the following conditions: 1) People who have used a cashless payment app at least once a week 2) People who have used it continuously for more than a month However, those who have not made a payment at a physical store or online shop within the past week Excludes people. ■URL:
https://life.oricon.co.jp/rank-smartphone-payment/―――――――――――――――――――― When quoting the contents of this press release, please keep the following points in mind.・Statement of source: Please state that the survey was conducted by “Oricon” or “Oricon Customer Satisfaction (R)”. – Description of related links: When introducing on the web, please provide a link to the relevant ranking page in “Oricon Customer Satisfaction (R)”.
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[au PAY (KDDI Corporation Headquarters: Chiyoda-ku, Tokyo)], ranked 6th overall, has been in the top 3 (*) for 4 consecutive years since 2021 in the evaluation item “Security” (*2021: 2nd place) , 2022: 3rd place, 2023: 2nd place, 2024: 3rd place).
[Rakuten Edy (smartphone contactless payment) – Rakuten Edy Co., Ltd. Headquarters: Minato-ku, Tokyo -], which ranked 7th overall, ranked first in the age group “60s and over” for the first time (2020: 5th place, 2021: 3rd place, 2022: 4th place, 2023: Not eligible due to less than the specified number of participants).
[Merpay (Merpay Co., Ltd. Headquarters: Minato-ku, Tokyo)] ranked 8th overall, and was ranked 1st for the second time (*) in the evaluation item “Ease of use of the app” (*2020, 2024) ).
――――――――――――――――――――――――――――――――～[Mobile Suica] User reviews～ “No need to launch the app, just touch “I like how easy it is to make a payment just by charging the card (50s, female)” “I liked that I could get 1.5% points just by charging by linking with my View Card (50s, male)” It’s very helpful as there are many places where you can only use the transit system to pay at car parks (Times, etc.) (Female, 20s).” ――――――――~ [LINE Pay] User Reviews ~ “If you use LINE, you don’t have to download a separate app. You can earn points every day with LINE Point Club (20s) (Female)” “(For members eligible for student points) It was good to be able to earn 2.5% more points in addition to the normal amount by collaborating with Sumitomo Mitsui Card NL (Male in his 20s)” “You can now use it at stores that accept PayPay. The 5% return (in conjunction with an affiliated card) is attractive (Female in her 40s)” ――――――~ [au PAY] User reviews: “You can earn points easily. You will receive an e-mail for same-day use, so you can immediately detect unauthorized use.” (Female in her 40s) “The credit cards that can be charged are limited.” I was able to use what I had on hand. Other QR payments have limited types and cannot be charged with a credit card. (Female, 30s) ―――――――――――――――――― ~ [Rakuten Edy (smartphone contactless payment)] User reviews ~ “It’s very convenient because it can be used in vending machines. (Male in his 40s) “I don’t use auto-charging because I feel a little reluctant, but charging each time is easy and convenient. Being able to pay with just a touch is convenient (Male in his 60s and above)” ―――――――――――――――――――――――――――――― ~ [Merpay] User reviews ~ “It can be used not only as Merpay but also as an iD balance, There is a wide variety of stores that can be used for payment (20s, female)” “I liked that I didn’t have to enter the amount myself (60s and above, male)” ―――――――――――――― ――――――――――――――――――――――――――――――――《Survey Overview》 2024 Oricon Customer Satisfaction (R) Survey Cashless Payment app (*) (*Ranking name changed from “Smartphone payment service” to “Cashless payment app”) ■Ranking announcement date: 2024/09/02
■Investigator: oricon ME Co., Ltd.
■Survey method: Internet survey ■Number of samples: 2,866 people ■Number of people: 100 or more ■Number of companies surveyed: 16 ■Definition: Provide cashless payments using smartphones such as QR codes, barcodes, and contactless payments Company *QR code is a registered trademark of Denso Wave Co., Ltd. ■Survey period: 2024/06/05 to 2024/06/14 ■Survey target Gender: Not specified Age: 18-84 years old Region: Nationwide Conditions: All of the following People who meet the following conditions: 1) People who have used a cashless payment app at least once a week 2) People who have used it continuously for more than a month However, those who have not made a payment at a physical store or online shop within the past week Excludes people. ■URL:
https://life.oricon.co.jp/rank-smartphone-payment/―――――――――――――――――――― When quoting the contents of this press release, please keep the following points in mind.・Statement of source: Please state that the survey was conducted by “Oricon” or “Oricon Customer Satisfaction (R)”. – Description of related links: When introducing on the web, please provide a link to the relevant ranking page in “Oricon Customer Satisfaction (R)”.
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https://youtu.be/KKQwPGska4 ▶ “About the survey/ranking method”: https://cs.oricon.co.jp/method/ ▶ “Customer Satisfaction What is “degree”?: https://cs.oricon.co.jp/michitari/article/35This article regarding the Oricon Customer Satisfaction (R) Survey is a press material. Please refrain from using published data and published rankings for purposes other than reporting purposes.
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