[Salesforce Japan Co., Ltd.]
Alfresa adopts Salesforce as vaccine supply optimization platform to improve convenience for both vaccination seekers and medical institutions and provide efficient medical services
*Salesforce Japan Co., Ltd.*
Press release: September 2, 2024
**
Alfresa adopts Salesforce as vaccine supply optimization platform to improve convenience for both vaccination seekers and medical institutions and provide efficient medical services
Alfresa Co., Ltd. (Head office: Chiyoda-ku, Tokyo, Representative Director and President: Fukugami
Yusuke (hereinafter referred to as Alfresa) and Salesforce Japan Co., Ltd. (Headquarters: Chiyoda-ku, Tokyo, Representative Director, Chairman and President: Koide)
Shinichi (hereinafter referred to as Salesforce) today announced that Alfresa has selected Salesforce to build a vaccine supply optimization platform. By leveraging multiple Salesforce products, Alfresa will provide an efficient vaccine management and reservation system that will greatly improve convenience for both healthcare providers and recipients. This is expected to improve the proper distribution of vaccines, more efficient inventory management, and increased vaccination rates.
* assignment:*
From April 2024, the new coronavirus vaccine will be provided as a routine vaccination for people aged 65 and over and some people aged 60 to 64. However, implementation has been challenged by a lack of vaccine supply, opaque inventory management, and inefficient reservation systems. Not only for the new coronavirus vaccine, but for medical institutions, vaccine inventory management is complicated, and they are spending a lot of time and effort managing reservations for people who want to be vaccinated.
Additionally, for those wishing to receive vaccinations, the ability to select the area in which they would like to receive vaccinations has led to the issue of difficulty connecting to medical institutions by phone and making reservations. Alfresa responds to these challenges by
Health Cloud
and Customer Community
(Experience Cloud
) and other Salesforce products, we have built a platform with functions such as a vaccination reservation system by medical institution, a demand management system by area, and a
post-vaccination survey (questionnaire). This enables efficient vaccination management as reservation slots are automatically set according to inventory levels. In addition, in the introduction project,
Salesforce Professional Service
From Solution Architect to Technical Architect
Architect) participated. We will meet Alfresa’s demands by defining the business processes and system requirement specifications when introducing the vaccine platform, as well as formulating methods to achieve highly difficult requirements and designing with future expandability and maintainability in mind. We have achieved system operation with high quality and short delivery times.
* Effects: * Alfresa supports Health Cloud, Customer Community (Experience Cloud), Customer
Community Plus, Marketing Automation Account Engagement
, Salesforce Professional Service
The vaccine supply optimization platform that has been introduced is contributing to reducing the burden of reservation management at medical institutions and improving the satisfaction of those seeking vaccination. In addition, pharmaceutical companies using this platform will be able to grasp vaccination information for each medical institution, including their own vaccine reservation status and post-inoculation questionnaire results.
Details of Alfresa’s efforts by implementing Salesforce are as follows.
* ・Solve supply chain issues: * Customer Community (Experience By using Cloud), vaccination applicants can register their personal information on My Page, check vaccination history, and make
reservations for various vaccines, while medical institutions can create management pages for each vaccine and register vaccination records. can. Also, Marketing
Automation Account
We will conduct a survey of vaccinated people using Engagement. This will promote customer engagement and operational efficiency at vaccination sites.
* ・Exhibiting initiative in the vaccine market: * Health, the world’s No. 1 market share CRM for the medical and life science industries By utilizing the cloud, we can optimize production planning, eliminate uneven inventory distribution, reduce waste, etc., which were issues in the supply chain, by managing information on vaccination
applicants, reservation management, questionnaire management, facility management, vaccine management, etc. We will continue to contribute to * ・Contributing to digital transformation of pharmaceutical companies, local governments, and medical institutions: *
Pharmaceutical companies, We support the digitalization of local governments and medical institutions.
*Customer Perspective:* Ryota Kubo, Director of Solutions & Innovation Division at Alfresa Corporation, said:
“Our company creates connections between various medical sites through logistics that deliver pharmaceuticals from manufacturers to medical institutions, and an information network that conveys evolving medical trends to the front lines.We will optimize vaccine supply through the introduction of Salesforce. We believe that building a platform will be an important initiative in the community medical field, which will be promoted in the future, to leverage these connections and contribute to people’s healthy lives as part of digital
transformation. We will contribute to the development of preventive medicine by supporting institutions to provide efficient medical services and improving convenience for those seeking vaccinations.”
* Salesforce’s perspective: * Salesforce’s Managing Executive Officer Koki says:
“We are pleased that Alfresa has adopted Salesforce for its vaccine supply optimization platform, which is the industry’s first system independently built and provided by a medical drug wholesaler. The platform integrates the databases of all stakeholders, including Alfresa, pharmaceutical manufacturers, medical institutions, and vaccinators, into a single database.This will not only improve convenience for vaccination seekers and medical institutions, but also increase demand in the vaccine market. We provide solutions for forecasting, transportation and storage, and inventory misalignment. Salesforce will continue to support Alfresa’s efforts to improve user convenience and the quality and efficiency of medical services.”
*About Alfresa Co., Ltd.*
Alfresa has a social mission to deliver the pharmaceuticals and other products needed by our customers and patients in the right time, in the right amount, and to the right place with “safety, security, and high quality.”
Distribution platform covering all of Japan
Within the Alfresa Group, which has a form company, the sales area is Hokkaido, Higashi-Meihan, Koshinetsu, and Kyushu, and we have a “full-line product lineup” that handles almost all domestic and overseas manufacturers of pharmaceuticals, test reagents, medical devices, etc., and support them. In addition to “perfect quality control and a safe and secure delivery system,” we also provide high-quality information to our customers.
We strive to respond flexibly and quickly to the diverse needs of our patients.
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