[Sumitomo Forestry Co., Ltd.] 2024 Oricon Customer Satisfaction Ranking Sumitomo Forestry Home Service won 1st place in 2 rankings for 2 consecutive years Real estate brokerage “Sale”
“Detached house” (4th time in 4 consecutive years), “Purchase condominium” (4th time in 2 consecutive years)
*Sumitomo Forestry Co., Ltd.*
Press release: September 2, 2024
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2024 Oricon Customer Satisfaction Ranking Sumitomo Forestry Home Service wins 1st place in 2 rankings for 2 consecutive years “Detached house” (4th time in 4 consecutive years), “Purchase condominium” (4th time in 2 consecutive years)
Sumitomo Forestry Home Service Co., Ltd. (President: Kiyoshi Sakurai, Headquarters: Shinjuku-ku, Tokyo) is oricon ME Co., Ltd.’s “2024 In the Oricon Customer Satisfaction Ranking, we were ranked number one for real estate brokerage houses for sale and condominiums for purchase. “Sold detached house” is the fourth consecutive year, and “Purchased house” is the fourth consecutive year.
This is the fourth time that “Apartment” has been held, following in 2020, 2021, and 2023.
Sumitomo Forestry Home Service is a subsidiary of Sumitomo Forestry Co., Ltd. (President: Toshiro Mitsuyoshi)
A 100% subsidiary with headquarters in Chiyoda-ku, Tokyo), we provide total real estate services including buying and selling brokerage. Adhering to our corporate philosophy of “Customer First,” we aim to become our customers’ lifelong partners by providing high-quality housing, including Sumitomo Forestry homes, and services that are focused on customer satisfaction. This year’s “sale”
Customers’ “intention to reuse” for detached houses was rated at 89.6%*, the highest among the ranked companies. The Sumitomo Forestry Group will continue to contribute to the realization of a sustainable and prosperous society through all kinds of services related to people’s lives.
*Percentage calculated from the results of respondents’ evaluations of “to what extent they would like to reuse a company’s services” in this survey, categorized into four levels.
■Oricon Customer Satisfaction Ranking About “Selling Houses” and “Purchasing Apartments” by real estate brokerage
Oricon Co., Ltd.
This is a customer satisfaction survey conducted independently by ME, and an indicator showing the results. By disclosing this index, consumers can use it as a guideline when selecting products and services on the market, and companies can use third-party surveys to gain insight in order to improve customer satisfaction. The purpose of this survey is to inform customers of their satisfaction with the products and services provided by companies and to increase their level of satisfaction with their lives.
-2024 Oricon Customer Satisfaction Survey Real Estate Brokerage Sale House/Purchase Condominium Ranked 1st-
➢ Survey method: Internet survey
➢Investigator: oricon ME Co., Ltd.
➢ Survey period:
Sale Single-family house 2024/4/15-2024/5/7, 2023/3/24-2023/4/20, 2022/3/28-2022/4/18
Purchase Apartment 2024/4/16~2023/5/27, 2023/3/14~2023/4/17, 2022/3/11~2022/4/4 ➢ Survey target: Individuals aged 25 to 79 nationwide who have used a personal real estate agency to purchase a residential condominium or sell a residential house within the past seven years.
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Definition: A real estate brokerage company whose business is to act as an agent, intermediary, and mediator for the purchase, sale, exchange, or rental of residential land and buildings (including parts of buildings), and whose business includes brokering the purchase and sale of real estate. The service also covers real estate sales services with purchase guarantees. However, companies that meet the following conditions will not be eligible.
1) A company that only brokers newly built properties 2) A company that specializes in purchasing and only sells and resells properties
➢Number of respondents: “Selling a detached house” 4,890 people “Purchasing a condominium” 9,035 people
➢ Number of companies surveyed: 60 companies for “sale of detached houses” and 65 companies for “purchase of condominiums”