Learn the basic knowledge, English, and hospitality necessary for “hotel customer service” almost online! [Starts 10/22/Free] Hello Training “Hotel Customer Service Department”
Started recruiting students for “B-16”
*Creek & River Co.*
Press release: September 2, 2024
**
Learn the basic knowledge, English, and hospitality necessary for “hotel customer service” almost online! [Starts 10/22/Free] Hello Training “Hotel Customer Service Department”
Started recruiting students for “B-16”
*Creek & River Co., Ltd. (C&R) has been certified by the Ministry of Health, Labor and Welfare and will be working as a hotel customer service department from September 2nd (Monday).
We are recruiting students for “B-16” (3-month training starting October 22nd). This course incorporates the know-how of C&R, which operates a professional agency business, and aims to develop human resources who will be responsible for the next generation of hotel industry while skillfully adapting to the changes of the times. *
* Application period: September 2, 2024 (Monday) to September 17, 2024 (Tuesday) *
* ▼Click here for course details for “Hotel Customer Service Department B-16”. * * https://www.c-place.ne.jp/hotel/*
The nature of tourism and the nature of inns and hotels are undergoing major changes after the coronavirus pandemic, including the
ever-increasing number of foreign tourists due to the continued depreciation of the yen, diversifying customer needs, and rapidly advancing digital technology.
“Hotel Customer Service Department B-16
” is a curriculum where you can acquire the knowledge, skills, communication skills, and English skills necessary for a customer service staff or front desk staff, from basic knowledge of customer service to the “hospitality spirit”, and get a job as a professional customer service staff or front desk staff at an inn or hotel. We provide.
In addition to active professionals serving as instructors, active career consultants conduct one-hour career consulting interviews once a month. We also plan to utilize our knowledge as a human resource agency to provide a curriculum for employment support, including how to write resumes and work history, and how to prepare for interviews.
We support those who want to add the skills from this course to their existing skills and take on the challenge of re-employment. The hospitality industry is an industry where people from different backgrounds utilize their own skills, and where skills cultivated in other industries are welcomed.
Especially recommended for those who want to do a job that makes people happy.
99% of lectures are held online using Zoom, allowing for efficient learning. (Commuting to school only once during training)
* ■Beginners of English are also welcome! Aim to be able to create opportunities for communication with foreign guests*
C&R operates a “professional language business” for professionals in various fields, and also dispatches instructors to hotel courses at vocational schools. Led by instructors who are familiar with the hotel industry, we have prepared an environment where even beginners and those who are not good at English can work with confidence, with a curriculum, classes, and support system that fully utilizes the professional language instructor network and know-how. . You can learn the basics of customer service English conversation and acquire communication skills that make you feel comfortable dealing with English.
* ■Those with no computer experience are welcome. Learn DX
(digital/PC) skills that are essential in modern society*
Among those who primarily work in jobs that involve face-to-face interaction with people, such as customer service, sales, and nursing care, there are many who have never done much clerical work using a computer. However, in the hospitality and hotel industries, where labor shortages continue, in recent years, the shift to DX in operations has progressed, and digital skills are increasingly required in job openings. In this course, even those who are unfamiliar with working with computers can acquire basic knowledge, operation, and usage, such as basic computer knowledge, document creation, and online meeting know-how.
* ■From basic knowledge of customer service to “hospitality spirit”* Japan’s spirit of hospitality is a wonderful ability that is highly praised even from overseas. In this course, you will learn the basics of customer service and hotel operations while also being able to flexibly respond to diversifying needs and provide services that exceed customer expectations.
Facility tours (online) will also be held on September 6th (Friday) and 12th (Thursday), so if you are interested in this course, please feel free to apply.
* Hello Training (Job Seeker Support Training) is public vocational training conducted under the “Job Seeker Support System” to help job seekers who cannot receive unemployment insurance benefits to find employment quickly. is. The tuition fee is free (textbooks,
communication equipment, and communication costs are to be paid by the student).
*Pre-registration is required for facility tours (online).
* ▼Click here for course details for “Hotel Customer Service Department B-16”. * * https://www.c-place.ne.jp/hotel/*
* ▼Click here to apply for the facility tour (online). *
* https://forms.office.com/r/gjgb7Z0M3B*
* “Hotel Customer Service Department B-16” Course Overview * * ■Recruitment period*
September 2, 2024 (Monday) – September 17, 2024 (Tuesday)
* ■Facility tour (online) *
September 6, 2024 (Friday) 14:00~ / September 12, 2024 (Thursday) 11:00~ *Advance application required
*Scheduled for 30 to 45 minutes each
* ■Selection date*
Wednesday, October 2, 2024
* ■Training period*
3 months from October 22, 2024 (Tuesday) to January 21, 2025 (Tuesday)
*■Place*
Online: Online course using your PC from home
Day school: January 21st only (2 hours of practical skills 1 hour of completion ceremony)
* ■Lesson time*
9:30-16:20 (out of 244 hours of total training time, 128 hours of academics, 108 hours of practical skills, and 6 hours of other hours are conducted online)
*9:30-12:20 only on October 22nd and January 21st
*Only open on January 21st
* ■Overview*
Learn the basic knowledge of duties and customer service necessary to become a customer service staff/front desk at an inn/hotel, even if you have no experience, and skills such as customer service with a spirit of hospitality in mind. You will learn a well-balanced set of skills.
This course will help you acquire the theory, practical knowledge, practical skills, communication skills, and English skills necessary to work as a customer service staff/front desk at an inn or hotel. With 99% online learning, efficient learning is possible. You can take on the challenge of re-employment by adding customer service, English conversation, and digital skills to your existing skills.
* ■Curriculum*
* ≪Department≫*
Introduction to business communication / Introduction to inns and hotels / Accommodation services / Fundamentals and mindset for customer service / Practical English for inns and hotels / Employment support
* ≪Practical≫*
Business communication exercise/Front desk/accommodation
exercise/Customer service exercise/Inn/hotel practical English exercise
* ≪Other≫*
Career consulting (personal interview)/professional lecture
* ■Application*
Please complete the procedure at the employment consultation desk at the Hello Work office that has jurisdiction over your place of residence.
*We recommend that you attend a facility tour (online) before applying.
* [Inquiries regarding this training]*
Creek and River Co., Ltd.
PEC (Professional Education Center)
TEL: 03-4565-9124 (Reception hours weekdays 11:00-16:00)
E-mail: pec.eng@pr.cri.co.jp
*For inquiries, please contact us during reception hours and during the recruitment period.
*After applying, there will be a selection interview (online). *If you wish to apply, please be sure to contact the Hello Work in your jurisdiction.
* [What is Creek & River Company] *
We are a professional agency founded in 1990. With the mission of “increasing the lifetime value of professionals” and “contributing to the creation of value for clients,” we will continue to work on video, games, web, advertising/publishing, writers, architecture, AI/DX, life science, performing arts, CXO, athletes, We are developing agency business (dispatch/introduction), production business
(development/contracting), and rights management business (planning, development, and distribution of intellectual property) specializing in professionals in various fields. The C&R Group also operates businesses in the medical, IT, accounting, legal, fashion, food, and agriculture fields, and has expanded to a total of 18 fields.
Website: https://www.cri.co.jp/
X: https://twitter.com/creekcrv
Facebook: https://www.facebook.com/creekandriver
note: https://note.com/creek
LinkedIn: https://www.linkedin.com/company/cr.creekandriver
YouTube: https://www.youtube.com/channel/UCS9MHzddqWKsOAgmUnTgxIg ▼Company introduction video shot with a drone is now available!
https://www.youtube.com/watch?v=2YRqMPcsv3o
https://youtu.be/2YRqMPcsv3o
▼What is the origin of C&R…? Brand site “Go Beyond the Limit” https://www.cri.co.jp/gobeyond/