78.4% of participants answered that the issue was resolved in a telephone handling seminar by a secretary [Business Assist]
*Business Assist Co., Ltd.*
Press release: September 3, 2024
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78.4% of participants answered that the issue was resolved in a telephone handling seminar by a secretary [Business Assist]
*～“Telephone response training to avoid missing out on business opportunities” ended with great success～*
* Business Assist Co., Ltd. (Toshima-ku, Tokyo, Representative Director Iwasaki), which provides telephone secretarial services Toshimitsu held a total of 7 online seminars titled “Telephone training to avoid missing out on business opportunities,” which ended with great success. *
* After the seminar, we conducted a survey of 50 participants, and 78.4% of the participants answered that they were able to solve their own problems through the seminar. *
* ■Evaluation of the entire seminar*
In the telephone handling training conducted by secretaries, participants’ satisfaction level was 56.8% on a 5-point scale, with 56.8% rating it “5 (very satisfied)” and 37.3% rating it “4 (satisfied)”.
We received the following comments from the participants.
“I realized once again the importance of business phone calls.” “I was able to review the basics of answering the phone, including key points on how to respond.”
“It was easy to understand because we had actual vocal practice.” Overall seminar evaluation
* ■Were you able to resolve your own issues through the seminar?* Issues that participants had before the seminar include the following: – I want to know basic telephone answering methods
– Tips for overcoming your weakness in telephone communication – I want to know how Business Assist actually takes calls. – I want to know the manners of working adults and the correct polite expressions.
78.4% of participants felt that they were able to resolve these issues through the seminar, and the majority answered that they had deepened their basic knowledge of telephone handling.
Were you able to resolve your own issues through the seminar?
* ■Seminar lecturer evaluation*
Regarding the evaluation of seminar instructors, on a five-point scale, 78.4% rated “5 (very satisfied)” and 19.6% rated “4 (satisfied)”.
We received the following comments from the participants.
“The lecturer’s secretary was smiling all the time and was very nice.” “We received many compliments from the participants and were able to enjoy the course.”
One person commented, “It was easy to listen to what the lecturer was saying, and it stuck to my mind.”
Evaluation of seminar instructors
* ■What is Business Assist’s “telephone secretarial service”?* This is a service in which Business Assist’s secretarial staff answer incoming calls to the company as employees, listen to the content, and report via email.
Our company is committed to hiring full-time employees, and provides over 360 hours of one-on-one training upon joining the company. All of our secretarial staff have a level 2 or higher secretarial certification, and they have an excellent ability to correctly listen to important business information and report accurately.
This has resulted in high customer satisfaction and high-quality telephone service.
* [Overview of Business Assist Co., Ltd.] * (https://www.biz-assist.co.jp/
Representative Director Toshimitsu Iwasaki
Address: JRE Ikebukuro 2-chome Building 2F, 2-14-2 Ikebukuro, Toshima-ku, Tokyo Contact information: TEL 03-5953-8860/FAX 03-5953-8862
Established: April 1999
Business details: Telephone secretarial service business
* [Contact information] *
Business Assist Co., Ltd.
TEL: 03-5953-8860
E-mail: eigyo@biz-assist.co.jp
HP inquiry page: https://www.biz-assist.co.jp/contact/inquiry/