Shippio launches “Shippio Works”, the first service for international logistics operators
*Shippio Co., Ltd.*
Press release: September 4, 2024
**
Shippio launches “Shippio Works”, the first service for international logistics operators
*Significantly improve communication efficiency through the use of digital and AI*
* Shippio Co., Ltd. (Headquarters: Minato-ku, Tokyo, Representative Director: Sato), which promotes international logistics DX with the mission of “implementing the ideal logistics experience in society” Kontoku (hereinafter referred to as Shippio) will launch a new communication platform for international logistics businesses from September 2024, “Shippio Works”.
We will start offering “Works”. Shippio has traditionally provided shipper companies with “digital forwarding” and “any
Shippio Works, which will be launched this time, will be Shippio’s first service for logistics operators.
●Click here for service details * * https://service.shippio.io/lp/works*
“Shippio
“Works” is a platform that centralizes the information and flow exchanged between international logistics operators and shipper companies and streamlines communication. Traditionally, communication associated with international logistics operations has been a grand “message game” in which vast amounts of complex document information and progress confirmations are sent from all directions and exchanged by phone, email, etc. .
“Shippio
Works” is equipped with a function that allows you to aggregate necessary information on the cloud and easily share it. By providing an environment in which internal and external parties (inside the logistics business, shipper companies, and external partners) can seamlessly grasp the same information and situation, it significantly reduces communication costs, reduces operational errors, and reduces waste. We will contribute to improving the efficiency of logistics operations. In addition, existing Shippio services (digital
forwarding, Any
Cargo), allowing for more seamless and productive communication. Development background: Three major issues faced by the international logistics industry: people, goods, and IT
The workforce in the logistics industry is expected to be short by approximately 210,000 people by 2030. (From Persol Research Institute) Furthermore, since the international logistics field requires a high degree of specialization and requires time to develop human resources, there is an urgent need to improve labor productivity by eliminating individualization and standardizing work. On the other hand, when comparing the four years before and after the coronavirus pandemic, the total amount of imports and exports increased by 20%. (According to a Ministry of Finance survey) Furthermore, the shortage of IT human resources continues, and it is predicted that it will be difficult to quickly respond to issues through system investment on an individual company basis.
Shippio is a communication platform that can be used universally by many companies.
We will standardize work and improve operational quality by reducing the workload of people involved in international logistics business and eliminating individualization.
What can be achieved with “Shippio Works”
– Elimination of the message game: By centralizing information, omissions in transcription and information becoming a black box will be eliminated.
– Eliminating opacity: Real-time information sharing becomes possible, dramatically improving information transparency.
– Reduction of excessive confirmation work: All information is integrated, eliminating the need for unnecessary confirmation work. Main features of “Shippio Works”
1. List management of shipping items
2. Tracking and automatic update of cargo status (ship movement) 3. Chat function with related parties inside and outside the company 4. Automatic document reading and uploading using AI-OCR
(*Scheduled to be implemented around fall this year)
AI reduces manual document entry to zero
Shippio is also challenging the use of AI to improve the efficiency of international logistics operations. AI-OCR, which is scheduled to be installed this fall, will be able to convert trade documents that require transcription into “Shippio”.
This is a function where AI extracts and fills in the information necessary for trade processing with high precision just by uploading it to “Works”. Prevents document transcription omissions and entry errors, dramatically improving work efficiency. Including this function, Shippio will continue to actively develop functions that utilize AI.
Voices from companies that have used “Shippio Works” in advance (Partial excerpts, in order of publication consent)
*Toyo Trans Co., Ltd.*
* Representative Director and President Shinpei Yamada*
Implemented department: Sales Department 1, 2
* Issues and operation methods before implementation *
There were many emails for each case, making it difficult to trace. Additionally, there were issues with variations in the frequency and method of informing customers about container ship movements among personnel, and the means of sharing information with customers was limited to telephone and email.
“Shippio
We managed sea freight and air freight schedules in one place using “Works”, and compiled chats and documents for each project to facilitate progress management. We are currently building a system that allows departments other than the customer contact department to check transportation schedules.
* Results after implementation *
The progress status of each project can now be understood by anyone other than the person in charge. In addition, confirmation of the ship’s movement has been automated to once a day, reducing the time and effort required for confirmation work. In the future, we plan to create an environment where customers can check the vessel’s movement on the screen without having to contact us.
*SBS Ricoh Logistics Co., Ltd.*
Implementing department: Sales Development Headquarters, Global Sales Management Department
* Issues and operation methods before implementation *
Door to
We handle Door’s international logistics services, and when
considering future business operations, we were faced with operational issues due to a lack of human resources and issues with improving operational quality. Before the introduction, we held a briefing session for local subsidiaries in China and domestic personnel. We are now able to communicate with specific shipper companies regarding international logistics operations using “Works”. *Results after implementation*
Booking contents can be changed to “Shipio
By registering with “Works”, tracking of ship movements and sharing of trade document progress has been simplified and confirmation work has been reduced. We hope that the quality of operations will improve as shipper companies view this document.
*Yamatane Co., Ltd.*
Implementing department: Logistics Headquarters SCM Promotion Department * Issues and operation methods before implementation *
A large number of files were sent to shipper companies via email, and it took time to double-check the emails after receiving them in order to prevent omissions or incorrect deliveries. Additionally, there were a large number of email exchanges for each project, which I felt was an issue. “Shippio
We introduced “Works” and shifted to a system in which confirmed projects were registered as needed, linked to in-house personnel, and each individual confirmed the project on their own.
*Results after implementation*
“Shippio
By managing files all at once with “Works”, documents can be managed in an organized manner and can be viewed immediately. Missing or incorrect emails have been eliminated, it has become easier to manage each project, and the issue of individualized delivery has also been eliminated. Using chat to communicate on a case-by-case basis has reduced the volume of emails and simplified our work, allowing us to spend more time on core sales activities.
Information on “Shippio Works” experience booth & utilization seminar * (1) You can experience “Shippio Works” at the Shippio booth at “International Logistics Exhibition 2024”. *
Date: September 10, 2024 (Tuesday) to September 13, 2024 (Friday), 10:00 to 17:00
Venue: Tokyo Big Sight East Exhibition Building 2 Hall
Shippio booth booth number: 2-801
Exhibition official website: https://www.logis-tech-tokyo.gr.jp/ltt/index.html *(2)WEB Seminar: Complete story of “Shippio Works” to eliminate the epic message game*
We will provide a complete explanation of the background behind the development of “Shippio Works”, the service overview, and the future outlook for the service.
* [Recommended for these people] *
・People who check the vessel’s movement when arriving at work and share ETD/ETA information with shipper companies
・People who receive 2-300 or more emails every day and are in charge of logistics operations
・Those who have problems with personalization of international logistics operations
・People who find it difficult to trace information due to the addition of CC on emails and are spending time understanding their business operations.
* [Event Overview] *
Date: Friday, September 20, 2024 14:00-14:40
Held: Zoom distribution
Application URL: https://service.shippio.io/seminar/20240920 Future prospects
In addition to our existing services for shipper companies, we have announced our first new service for logistics companies. Going forward, we will proactively promote the development of services in peripheral areas that utilize IT and AI.
In the future, we will build a comprehensive DX platform for trade, realize our mission of “implementing the ideal logistics experience in society,” and contribute to solving the problems of the entire industry.
* ▼Reference article*
~Business Development Office Manager × Product Manager Dialogue~ Promote solutions to new customer issues by leveraging knowledge from existing businesses. New service “Shippio”
The secret story behind the launch of “Works”
https://note.com/shippio/n/nc26dd9bd0490
About Shippio
Shippio’s mission is to “implement the ideal logistics experience in society,” and we are building an international logistics platform and promoting DX in the international logistics field.
On the cloud provided by Shippio, it is possible to automatically update ship movements, estimate and place orders, centrally manage trade documents and invoices, share various information with related parties, etc., and build and operate business processes using digital technology. By providing this, we will realize international logistics DX for client companies.
https://www.shippio.io/
* Shippio company profile * Company name: Shippio, Inc. (English name: Shippio, Inc.)
Address: 15th floor, Hamamatsucho Building, 1-1-1 Shibaura, Minato-ku, Tokyo Representative: Representative Director Takanori Sato
Established: June 2016
Business content: Planning, development, and operation of digital forwarding services, etc.
URL: https://www.shippio.io/corp/
Obtained license etc.:
Type 1 Freight Forwarding Business Operator (Kekizoku No. 1714), Type 2 Freight Forwarding Business Operator (Kokusai Kokumono No. 107), General Incorporated Association
Regular member of International Freight Forwarders Association (JIFFA), International Intermodal Transport Terms and Conditions (2013), WAYBILL Terms and Conditions (2013), (Kokusai Kokumono No. 107-2)