Goatman introduces help desk support AI using RAG to general management services group
*Goatman LLC*
Press release: September 5, 2024
*To everyone involved in the media*
Goatman introduces help desk support AI using RAG to general management services group
*Achieved response accuracy of over 94%, streamlining corporate defined contribution pension inquiry response work*
Goatman LLC (Headquarters: Setagaya-ku, Tokyo, Representatives: Hironori Yasunaga, Keikatsu Irifuji), a development company
specializing in the field of generative AI, provides services such as support for the introduction of corporate-type defined contribution pensions in its comprehensive management services group. Mountain Co., Ltd. (Headquarters: Kita-ku, Tokyo, Representative Director) Yoshinaga
(Mizuno), we developed a help desk support AI that uses the company’s corporate defined contribution pension know-how and Goatman’s generative AI/RAG technology to support help desk staff in responding to inquiries regarding corporate defined contribution pensions. We would like to inform you that we have constructed and introduced the .
Image of help desk support AI
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Background of introduction
In recent years, with the introduction of corporate-type defined contribution pension plans, the number of inquiries regarding the system and administration has increased, and the burden on the help desk has become an issue for Mountin Co., Ltd. It took a lot of man-hours for help desk staff to respond to inquiries, and there was an urgent need to improve work efficiency, so Goatman’s generation AI and Retrieval-Augmented
The solution utilizing Generation (RAG) was highly evaluated and was adopted.
Key points for introducing help desk support AI
The main points of introducing Goatman’s help desk support AI are the following three points.
* (1) Expertise in the field of generative AI*
As a development company specializing in the field of generative AI, Goatman has deep knowledge and a rich track record regarding the latest generative AI technology.
* (2) Abundant track record of utilizing RAG*
Goatman has a wealth of experience and knowledge in supporting the use of RAG, and has the technical ability to provide highly accurate answers in highly specialized areas such as corporate defined contribution pension plans.
*(3) Flexible customization ability*
We were recognized for our ability to flexibly customize our generative AI solutions to meet our clients’ specific needs. We were able to develop a generative AI application specialized in the highly specialized field of corporate defined contribution pensions.
Features of help desk support AI
The help desk support AI developed by Goatman has the following three features:
* (1) Utilization of RAG*
By utilizing RAG and effectively combining a large-scale language model and specialized knowledge database, we achieved an accuracy of over 94% in answering questions in the specialized field of corporate defined contribution pension plans.
*(2) Efficient integration of expertise*
AI instantly references and integrates a huge amount of information related to corporate defined contribution pension plans, and provides accurate information to help desk staff.
* (3) Improving the ability to understand context*
Developed the ability to accurately understand the intent of complex questions from help desk staff and generate appropriate information.
* Benefits of help desk support AI *
The introduction of help desk support AI is expected to provide the following benefits.
* (1) Improving the efficiency of help desk operations*
Help desk support AI provides help desk staff with prompt and accurate information, which is expected to shorten inquiry response time.
* (2) Improving answer quality*
Providing information with greater than 94% accuracy enables help desk staff to provide more accurate and consistent answers.
* (3) Reducing the burden on staff*
Help desk support AI provides appropriate information even in response to complex inquiries, reducing the burden on staff.
* (4) Efficient use of specialized knowledge *
By consolidating the knowledge of veteran employees into help desk support AI, even new staff can provide high-quality responses.
*(5) Improving cost efficiency*
In the long run, you can expect to reduce costs associated with help desk operations.
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Use of help desk support AI in various fields
Goatman’s help desk support AI is highly versatile and can be used to support help desk operations in various fields.
* ■Financial services*
It can be used in specialized financial services fields such as asset management, insurance, mortgage loans, and life planning.
* ■Compliance*
It can also be used in fields that require complex knowledge, such as responding to inquiries about compliance and internal regulations. * ■Human resources/labor*
It can be applied to inquiries regarding work regulations and welfare benefits, support for the recruitment process, etc.
* ■Product support*
We can provide detailed technical information for customer support of complex products and services.
Goatman can customize generation AI technology to suit the
characteristics of each field and provide optimal solutions. We believe that the more specialized the field, the more effective this technology will be, contributing to improved operational efficiency and customer satisfaction.
Company profile of Mountain Co., Ltd.
Company name: Mountin Co., Ltd.
Representative: Representative Director Mizunori Yoshinaga
Established: October 20, 1987
Capital: 20 million yen
Business content: Support for the introduction of corporate-type defined contribution pension plans, introduction of business software, and post-implementation support services
Location: 2-12-10 Oji, Kita-ku, Tokyo
URL: https://sokei-401k.com/
Company profile of Goatman LLC
Goatman is a consulting and development company specializing in the field of generative AI, founded by former AI startups.
We are developing the following businesses related to generative AI. 1. Starting from 100,000 yen per month, “Generative AI Advisor-kun” helps companies introduce and utilize generative AI.
2. Generative AI utilization training for corporations “ChatGPT College” 3. In-house ChatGPT “Corporate AI Cloud”
4. Management of ChatGPT magazine “ChatGPT Magazine” for business people
Company name: Goatman LLC
Representative: Hironori Yasunaga, Tsunekatsu Irifuji
Established: May 10, 2023
Address: 1-6-26 Miyasaka, Setagaya-ku, Tokyo
Company homepage: https://www.goatman.co.jp/
ChatGPT magazine for business people “ChatGPT Magazine”
https://www.goatman.co.jp/media/
-Contact information regarding this matter-
Email address: info@goatman.co.jp