How do you guide your subordinates or juniors when they make mistakes? [Announcement of survey results]
*Dream Planning Co., Ltd.*
Press release: September 9, 2024
**
How do you guide your subordinates or juniors when they make mistakes? [Announcement of survey results]
*URUHOME, a real estate problem solving site operated by Dream Planning Co., Ltd. (Naka-ku, Yokohama City, Kanagawa
Prefecture/Representative Director: Juto Takahashi), conducted a questionnaire survey targeting those interested in the business field. *
* [Please regarding quotation and reproduction of data] *
When using the survey results and images in this release, please use the URL of URUHOME (URUHOME) where survey results are published. Please provide a link to
https://uruhome.net/instruction-method-for-mistakes/
*Publication permission from our company is not required.
* [Survey overview] *
〇Survey target: “People who are interested in the business field” 〇Valid responses – 502 people
○Response gender – 252 women / 250 men
〇Response age – 71 people in their 20s / 156 people in their 30s / 161 people in their 40s / 87 people in their 50s / 25 people in their 60s / 2 people in their 70s and above
〇Investigator – Dream Planning Co., Ltd.
〇Research method – Internet questionnaire survey
〇Survey period-July 16th to July 22nd, 2024
How do you guide your subordinates or juniors when they make a mistake (first time)?
How do you guide your subordinates or juniors when they make a mistake (first time)? n=502 Total number of answers 928 Multiple answers possible
1st place: “Point out what’s wrong” 57.6%
* ★ 1st place: 289 people (57.6%) who pointed out what was wrong ★*
If you don’t tell your subordinates or juniors what they’re doing wrong, they won’t realize what they’re doing wrong.
* -1st place comment-*
“I make mistakes myself, so I will teach you as kindly as possible.” (Male, 40s) “There’s no point in getting angry, just pointing out the mistake. (Male, 30s)” “I think that by pointing out where you made a mistake, you will be able to understand the nature of your mistake. (Male, 40s)”
“If it’s your first time, I think it’s best to calmly tell them what you did wrong and what to do next. Don’t teach or scold them, just tell them.” (Male, 40s)
“Everyone makes mistakes, and I think you can grow by thinking carefully about what you’re doing wrong.” (Female, 30s)
As mentioned in the comments, even if you get angry, the guidance will not be effective. The key is to convey your feelings plainly and without getting into personal feelings.
2nd place: “Sharing the cause and providing hints to prevent recurrence” 50.6% * ★ 2nd place: Shared the cause and provided hints to prevent recurrence 254 people (50.6%) ★*
Why did I make a mistake? Sharing the cause will help prevent it from happening again.
* -2nd place comment-*
“Everyone makes mistakes, and it’s the boss’s role to investigate the cause and prevent the same mistakes from happening again.” (Male, 60s) “If it’s your first time, there may be things that can’t be helped, so I clearly tell them where I stumbled and ask them to review their work once more.” (Female, 20s)
“By working together to find the cause of a mistake, subordinates can understand specifically what went wrong in their own actions and judgments. By clarifying the cause, we can come up with concrete measures to prevent the same mistakes in the future.” (Male, 50s) “Mistakes occur, both big and small, so if you think it’s important to nurture them, it’s important to share them. (Male, 50s)”
“I think it’s more important to be able to properly report a mistake and not hide it than that it happened, so first of all, we’ll work together to find out what went wrong and how to prevent it from happening again.” (Female, 60s)
As mentioned in the comments, all humans make mistakes. Hiding a mistake is a much bigger problem than making a mistake, so the key to preventing it from happening again is to establish a relationship of trust where you can communicate properly.
3rd place tie: “Set an example” 26.7%
* ★ 3rd place tie: Set an example 134 people (26.7%) ★*
It may seem easy to explain in words, but I’m not sure if it’s getting across properly.
It is better to show an example than to say words that may be interpreted without knowing how they will be interpreted.
* -3rd place tie comment-*
“I think the way I taught was bad, so I will try to show them by example.” (Female, 30s)
“Have them look back on their mistakes and remember the correct way to do the job by imitating their example.” (Female, 30s)
“I always show them an example before assigning them a task.After I show them the example, we work together.Finally, I ask them to do it by themselves and see how it goes. If there are any mistakes, I’ll point them out and ask them to take notes so they can be careful next time.”
“I think it would be easier to understand if I tried it once (male, 40s).” “I’ll try and show you (female in her 60s)”
As the saying goes, “People won’t move unless you show them what they’re doing, tell them what they’re doing, show them what they’re doing, and praise them.” It takes a lot of effort to develop human resources.
3rd place tie: “Make me think about what I did wrong” 26.7%
* ★ 3rd place tie: Makes you think about what you did wrong 134 people (26.7%) ★*
In addition to just giving instructions from top to bottom, it is also important training to have students think about what they did wrong on their own.
* -3rd place tie comment-*
“I think it’s important because once you understand where you made a mistake, you’re less likely to make a mistake next time.” (Female, 40s)
“If the person doesn’t realize the mistake and understand its impact, I think he or she will repeat it again.” (Male, 60s)
“I want to know why I made a mistake. I want to know what they were thinking and what they did when they made a mistake.” (Male, 30s) “I think it’s good to have people think about the cause of their mistakes and why they shouldn’t make mistakes.” (Male, 60s)
“Let the person think. People only try to do what they understand and want. (Male, 30s)”
By sharing the results of your thinking, you will accumulate know-how that you can use in your future guidance.
5th place: “Make people understand why they shouldn’t make mistakes” (15.9%) * ★ 5th place: Help students understand why they should not make mistakes 80 people (15.9%) ★*
Helping them understand the impact of their current mistake is also effective in preventing future mistakes.
* -5th place comment-*
“I think it’s good to have people think about the cause of their mistakes and why they shouldn’t make mistakes.” (Male, 60s)
“If the person doesn’t realize the mistake and understand its impact, I think he or she will repeat it again.” (Male, 60s)
“…Mistakes can happen to anyone. I will teach them to help them understand the gravity of their mistakes and develop the ability to deal with what has happened. (Female in her 40s)”
“Methods are handled on a case-by-case basis, and we change the response depending on the situation and content of the mistake.The person in question is the one who made the mistake and is feeling depressed, so we take care not to cause additional damage.(A man in his 40s) male)”
“I believe that mistakes can happen, so rather than making mistakes themselves a problem, I firmly understand why they happened and provide guidance to prevent the same thing from happening again.” (Male, 50s) ”
In order to prevent mistakes from happening again, it is important not only to have technical proficiency, but also to raise awareness among the people involved.
I would also like to share with you how to recover from mistakes.
How would you guide your subordinates or juniors if they repeatedly made the same mistake?
How would you guide your subordinates or juniors if they repeatedly made the same mistake? n=502 Answers 949 Multiple answers allowed
1st place: “Sharing the cause and providing hints to prevent recurrence” 42.4% * ★ 1st place: Shared the cause and provided tips to prevent recurrence 213 people (42.4%) ★*
If a mistake occurs multiple times, the cause may be entrenched. There are some cases where the system is easy to make mistakes in the first place, so it may be necessary to fundamentally improve it.
* -1st place comment-*
“I think there is a reason why I make a mistake, so I try to find the reason.” (Female, 30s)
“Let’s work together to find the cause of the mistake (although I will give you guidance on how to find it, but I will only support you) and come up with preventive measures to prevent the same mistake from happening again.” (Male, 60s)
“Yelling or being sarcastic won’t solve the problem and may lead to power harassment. It’s more constructive to patiently investigate the cause and take measures to prevent it from happening again. (Female, 30s)”
“I think that by sharing the causes of mistakes, I can figure out what the problem is myself.” (Male, 40s)
“If the same mistake occurs multiple times, I think there is a possibility that the system is incorrect in the first place. I will take this into consideration when considering guidance. (Female, 50s)”
As mentioned in the comments, yelling and being sarcastic won’t fix the mistake. In fact, there will be an increased risk that your subordinates will shrink back and rebel, leading to further mistakes.
2nd place: “Make me think about what I did wrong” 38.8%
* ★ 2nd place: Makes you think about what you did wrong 195 people (38.8%) ★*
If you keep making mistakes, you need to ask yourself why it happens.
* -2nd place comment-*
“It doesn’t matter if the mistake was made on purpose, but if it’s not, I think the boss needs to at least be on the side of the subordinate. (Male, 30s)”
“I would advise them to seriously look into the cause. Then I would monitor them for a while and follow up as necessary. (Male, 50s)” “Have them think about where they’re making a mistake. It’s impossible not to make mistakes, so I’ll tell them what to do to minimize the damage.” (Female, 40s)
“I want people to understand why they make the same mistakes and what their weaknesses are and find preventive measures that are right for them.” (Female, 40s)
“If you get it wrong multiple times, it’s likely that you don’t understand the root cause, so I’ll make you think about it a little more.” (Female, 50s)
Of course, it’s not something you can just think of and answer on the spot (if you know what you’re asking, you should do it from the beginning).
It will take time, but let’s take the appropriate amount of time to reduce mistakes in the medium to long term.
3rd place: “Point out what is wrong” (36.5%)
* ★ 3rd place: Point out what is wrong 183 people (36.5%) ★*
Needless to say, if you don’t understand what you’re doing wrong, you won’t realize that it’s a mistake even if you make a mistake. I know you’re tempted to say, “I told you before, right?” but humans are forgetful creatures.
* -3rd place comment-*
“I teach over and over again to get people to understand” (Male, 40s) “Personally, I think it is important to be patient and continue to point out what is wrong. (Male, 40s)”
“For people who make mistakes over and over again, I ask them to write down where they got it wrong so they don’t make the same mistake next time.” (Female, 20s)
“It depends on your attitude. If you try really hard and make a mistake, I’ll explain it to you again and teach you until you can do it.” (Male, 40s)
“There’s no point in getting angry, just pointing out the mistake. (Female, 30s)”
As mentioned in the comments, an effective method is to have students write down what they did wrong so that it becomes engraved in their brains (memory is more likely to stick if you move your body).
4th place: “Let them understand why they shouldn’t make mistakes” 34.3% * ★ 4th place: Help students understand why they should not make mistakes 172 people (34.3%) ★*
One of the reasons why people make multiple mistakes may be that they take them lightly.
“Isn’t that a good thing?” No, it’s not good, so I’m teaching them.
* -4th place comment-*
“I’ll teach you over and over again until you can do it. You should try not to be overbearing.” (Male, 20s)
“I want to try to prevent it from happening again. I will do that no matter how many times I make a mistake.” (Male, 50s)
“It’s my fault for not communicating this, so I check over and over again.” (Male, 30s)
“If you make a mistake multiple times, it means that there is little awareness that you shouldn’t make a mistake, so I think you have to make sure you understand why you shouldn’t make a mistake, and then remind yourself that you shouldn’t do it next time.” (30s, female) “I’ll tell you to be careful next time and explain what kind of impact this mistake will have. (Male, 40s)”
Once again, make sure that they fully understand what kind of impact such mistakes will have, and that they should be avoided as much as possible.
5th place: “Show me an example” (19.7%)
* ★ 5th place: Set an example 99 people (19.7%) ★*
You might be asking, “Oh, are you going to try it again?”, but showing the correct answer directly is effective in preventing mistakes.
* -5th place comment-*
“It depends on the other person’s actions and words, but basically I tell them that it would be more efficient if I showed them to them, or that this might be better for my subordinates. (Male, 40s)”
“We will think together with you and provide specific guidance by showing examples so that it can be prevented from happening again.” (Female, 40s)
“If there is malicious intent, it may show in your attitude, but if the mistake was made without malicious intent, I would like to work with you, show you an example, and teach you from scratch.” (20s) ·woman)”
“If I make the same mistake over and over again, I will set an example.” (Male, 40s)
“If you can’t imagine the job, try showing me an example so that you can understand why you need to do it. If that doesn’t work, I’ll ask you to switch to a job that you think you can do.” (Male in his 40s)
The number of people has decreased significantly compared to the first mistake, but you can clearly see how troublesome it is.
However, some people commented that they believed that this was not only for the person in question, but for the entire organization, and that they would set an example as many times as they wanted.
summary
This time, we have announced the results of a survey of 502 people who are interested in business issues.
What do you do when your subordinates or juniors make a mistake?
Dream Planning will continue to conduct and publish surveys from various business-related perspectives, so please use them as a reference.
* ■About the niche real estate problem solving site “URUHOME”* URUHOME https://uruhome.net
is a site that provides columns to solve problems related to niche real estate (so-called negative personal property) that is generally difficult to sell. We also provide free appraisals and sales consultations for niche real estate.
* ■About Dream Planning Co., Ltd.*
Dream Planning Co., Ltd. operates a vacant house matching site ( Real estate SNS Uchikatsu
) and is a pioneer in real estate ventures that is addressing social issues in Japan through the revitalization of negative personal property.
* ■Company profile*
Company name: Dream Planning Co., Ltd.
Address: 10F, Granbell Yokohama Building, 252 Yamashita-cho, Naka-ku, Yokohama, Kanagawa 231-0023
Phone number: 045-641-5480
Representative: Representative Director Tatsuhito Takahashi
Established: July 2005
URL: https://dream-plan.com/