“Listening AI” listens to the voice of the heart – 24-hour trouble consultation desk will be opened free of charge on World Suicide Prevention Day
*ZIAI Co., Ltd.*
Press release: September 10, 2024
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“Listening AI” listens to the voice of the heart – 24-hour trouble consultation desk will be opened free of charge on World Suicide Prevention Day
*ZIAI Co., Ltd., which aims to “reinvent counseling” (Location: Shibuya-ku, Tokyo / Representative: Masayoshi Sakurai /
ZIAI) will be making its AI chat system available for free nationwide during Suicide Prevention Week, which runs from World Suicide Prevention Day on Tuesday, September 10, 2024 to Monday, September 16, 2024. This initiative provides a consultation desk that is available 24 hours a day, 365 days a year to all people with concerns, and also proposes a new form of support that utilizes listening AI technology, collaborating with government agencies, local governments, and educational institutions. promote. *
* ■“Listening AI” close to your heart*
“When I couldn’t connect to any help desk late at night, the AI immediately started a conversation and listened to me, which helped me feel less alone.”
Since ZIAI was launched in 2020 as a non-profit organization with the aim of suicide prevention, we have been working to change the way suicide prevention and counseling support is conducted using generative AI. This time, ”
Trouble consultation AI chat system
” is equipped with the same unique “listening AI” that is used in local governments and other systems, and is available 24 hours a day.
・Target period: September 10, 2024 (Tuesday) to September 16, 2024 (Monday) ・Dissemination method: Use Google ads to distribute information to people searching for related keywords.
* ■What “listening AI” can do for suicide prevention*
ZIAI has focused on “primary prevention” with the belief that early detection and intervention are the keys to suicide prevention. To date, listening AI has responded to more than 10,000 complaints from citizens in one local government, with an average satisfaction rate of 82.5%. In addition, at one school, 50 consultations were received per month from students who were unable to consult with their parents or counselors, and after talking with the listening AI, the school cooperated with the students’ consent, resulting in two cases of truancy and suicide. Prevention has been achieved.
The idea that ZIAI values
In addition, even in situations where the risk of suicide is high, listening AI can respond instantly, increasing the possibility of saving lives. According to statistics, approximately 30% of Japanese people say they have thought about suicide at least once in their lives.
FY2021 Awareness Survey Report on Suicide Countermeasures / Ministry of Health, Labor and Welfare
), and the actual number of people who die by suicide is around 2%. In other words, it is not so unusual for us humans to have the feeling of “wanting to die,” and it shows that there are large waves of emotions.
Furthermore, an overseas study that investigated the time it took from deciding to commit suicide to taking action found that 44% of suicide attempters took action within 10 minutes, and 73% within 3 hours. . In other words, if we can intervene in a crisis within a short period of time after a wave of “I want to die” feelings appears, we are likely to save more lives.
Time from deciding to commit suicide to planning
It is unrealistic to maintain a 100% response rate at a counseling center with human counselors, given that the feeling of wanting to die is not uncommon. ZIAI’s “Listening AI” can intervene 24 hours a day, 365 days a year to intervene immediately in these moments.
We work to alleviate feelings of loneliness through dialogue, connect with appropriate related organizations and personnel as necessary, and prevent emergencies from occurring.
* ■Recruitment of partner local governments for escort support* The trouble consultation chat system equipped with “listening AI” can listen to residents’ concerns through dialogue, and if requested, automatically notify and collaborate with related organizations and persons in charge. However, AI itself cannot provide escort support. Therefore, partnerships with ministries and local governments are essential to fundamentally solving problems through continuous escort support. If you are from local governments or ministries who are interested in these new suicide prevention mechanisms and
collaborations, please contact us.
– ZIAI: https://ziai.io/contact
* About ZIAI Co., Ltd. *
A healthcare AI startup that aims to “reinvent counseling.” Its origins were as a non-profit organization that conducted research and development of AI for the purpose of suicide prevention. Our greatest strength is the “listening AI algorithm” developed using cutting-edge natural language processing technology and accumulated problem consultation data. By providing an unprecedented listening experience, we support people’s hearts and aim to create a society where everyone can love themselves first.
– Official website: https://ziai.io/
– Founding background: https://note.com/masayoshi4325/n/n7ef2eb52680f