Tomorrow Net Co., Ltd.
MS&AD Insurance Group adopts Tomorrow Net’s “CAT.AI CX-Bot” for the first time in Japan to respond to roadside assistance inquiries Improving recognition rate by linking with image recognition and location information, promoting reception automation with AI ……
Tomorrow Net Co., Ltd. (Head Office: Shinagawa-ku, Tokyo, President and CEO: Chang-jin Lee; hereinafter referred to as Tomorrow Net) is a member of the MS&AD Insurance Group, Mitsui Sumitomo Insurance Co., Ltd. (Headquarters: Chiyoda-ku, Tokyo, President and Representative Director). : Shinichiro Funahime (hereinafter referred to as Mitsui Sumitomo Insurance), Aioi Nissay Dowa Insurance Co., Ltd. (Head office: Shibuya-ku, Tokyo, President and CEO: Keisuke Niino; hereinafter referred to as Aioi Nissay Dowa Insurance), MS&AD Grand Assistance Co., Ltd. (Head office: Tokyo) Bunkyo Ward, President and Representative Director: Shoichi Suzuki MS&AD Grand Assistance (hereinafter referred to as MS&AD Grand Assistance) has launched the CAT.AI CX-Bot (CAT.AI CX-Bot), an automation system that utilizes AI, with the aim of streamlining roadside service reception operations and improving customer service quality. We are pleased to announce that we have introduced “CX-Bot” from July 2024. This is the first time in Japan that “CAT.AI” has been introduced in the road service field. [Image 1
■Introduction background and issues
In recent years, car troubles due to extreme weather such as extreme heat and torrential rain have been increasing, and the demand for roadside assistance is increasing. The number of calls received by roadside service reception services tends to increase during sudden inclement weather such as typhoons, changes in climate and
temperature, and during holiday seasons such as Obon and New Year holidays. In order to respond to such rapid fluctuations in the number of electricity received, there is an urgent need to secure operators. Recognizing that automation using AI is essential in order to provide sufficient response, Mitsui Sumitomo Insurance and Aioi Nissay Dowa Insurance are responding to requests for dead batteries, which account for a large proportion of road service requests (approximately 17% of the total). We have started considering automation.
■Decision factor for introduction
Because roadside assistance requires a high level of urgency and quick response, it is necessary to accurately obtain a lot of information such as name and license plate at one reception, so a system that is easy for users to understand and operate is essential.
The deciding factor for CX-Bot’s introduction was that it can be used as a chatbot (text) and voicebot (voice) at the same time on one platform, and users can operate it intuitively by utilizing the camera and location information functions. In addition, Tomorrow Net’s professional team provides weekly reports and regular quality improvement support based on analysis of interaction logs, which is highly praised for the fact that it can be expected to continuously improve the AI response completion rate in terms of operation. I received it.
■Points of introduction
At the reception desk for a dead battery, you will be required to enter basic information such as your name and contact information, as well as your vehicle’s license plate and location information. CX-Bot can not only use a chatbot and voicebot in combination, but also use CAT.AI’s proprietary “CX Multi-mode AI(R)”, which is equipped with camera mode and GPS mode functions, to read license plates. It can be recognized just by taking a picture. In addition, location
information, which is essential for roadside assistance, can be used to identify your current location on a map, which saves you the trouble of inputting it, and allows you to flexibly respond to problems when you are out and about and don’t know your address. Furthermore, we make full use of dedicated scenario designs by CX designers with expertise in CX and AI to help users navigate in an easy-to-understand manner even in emergencies.
Figure Road service reception image
[Image 2
[About Tomorrow Net]
Based on the management philosophy of “Let’s connect to a fun future based on IT,” Tomorrow Net aims to be a company that leads to a better society filled with excitement and joy, and provides cutting-edge technology and sustainable infrastructure. I am. We have established a unique position in the domestic system integration market through our rich track record in infrastructure, including hardware and software manufacturing, sales, operation, and maintenance, which we have cultivated since our establishment, and our recent focus on
consulting, development, operation, and support for AI services. I am. By comprehensively providing everything from infrastructure to AI services, we make proposals tailored to the detailed needs of our customers, including overall system flexibility, usability, cost optimization, and performance improvement.
【Company Profile】
Address: Prologis Urban Tokyo Shinagawa 1 3F, 3-28-25
Higashi-Shinagawa, Shinagawa-ku, Tokyo
Representative: Changjin Lee, Representative Director and President Established: February 2005
Business content: AI platform business, cloud computing business, SDI business URL: https://www.tomorrow-net.co.jp/
[Inquiries regarding services]
Tomorrow Net Co., Ltd. AI Platform Headquarters
Please contact us below
https://cat-ai.jp/contact/
*The company names, product names, and service names listed are trademarks or registered trademarks of Tomorrow Net Co., Ltd. or each company.