Vietnamese startup Capichi and Funkuru have entered into a business partnership. Visualize customer experience with data and promote improved customer satisfaction at restaurants
*CAPICHI PTE. LTD.*
Press release: September 11, 2024
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Vietnamese startup Capichi and Funkuru have entered into a business partnership. Visualize customer experience with data and promote improved customer satisfaction at restaurants
*By linking and utilizing the “Fankuru” service with Capichi’s food delivery/restaurant reservation service and mobile ordering service, we aim to improve the restaurant customer experience in Vietnam and Japan. *
CAPICHI PTE operates food delivery, restaurant reservation and mobile ordering services in Vietnam and Japan.
LTD. (Headquarters: Singapore, Representative Director: Daiki Mori) is Funkuru Co., Ltd. (Headquarters: Chiyoda-ku, Tokyo, Representative Director: Takato Yamaguchi), which operates Japan’s largest
experiential information site “Fankuru”. We are pleased to inform you that we have entered into a business partnership with the company in September 2024.
In August 2024, we introduced “Fankuru” as a customer success survey for restaurant operating companies listed on the food delivery service “Capichi.” We are currently analyzing the collected responses and will use the results to promote the creation of services that exceed customer expectations.
Capi, a multilingual mobile ordering service
Order is being rolled out in Japan as part of Japan’s inbound tourism measures, collaborating with companies including major travel agencies, and system linking with the major POS service “Smaregi”. Furthermore, we have entered into a capital and business alliance with Cresco Co., Ltd., which is listed on the Tokyo Stock Exchange Prime Market, and are proceeding with nationwide expansion with Cresco as the exclusive agent. This mobile ordering service will also be linked with Funkuru’s customer satisfaction survey system to collect and analyze real feedback from customers who visit restaurants and use mobile ordering, which will be used to further improve the service. The plan is to go.
In the future, we will implement the Fankuru service system in conjunction with our food delivery service, restaurant reservation service, etc. that we are developing in Vietnam, so that we can quantitatively visualize customer feedback across all services. We aim to use data to improve the customer experience.
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* Takato Yamaguchi, President and Representative Director, Funkuru Co., Ltd. * “Our company uses patented technology, which is rare in the world, to quantify and visualize customer feedback and provide feedback on areas for improvement, and by providing this through SaaS and AI, we are able to understand the latent needs of customers, regardless of B2C or B2B, and provide services. We are increasing the value of our sales staff.We are very honored to have been contacted by Capichi, which operates a wide range of delivery order services in Vietnam and Japan, and to be able to work with them on their customer experience improvement activities overseas for the first time. I’m here.”
* CAPICHI PTE. LTD. Representative Director Daiki Mori *
“Our company mainly operates in Vietnam, including food delivery and restaurant reservation service “Capichi”, and DX service for restaurants “Capichi”.
We are developing “Order”. We have entered into a business partnership with Funkuru, believing that we can quantify, analyze, and improve the needs and satisfaction levels of customers of various nationalities. Through this partnership, we will promote the visualization and improvement of customer experience based on data, and aim to provide services that satisfy even more customers. ”
[What is Funkuru Co., Ltd.]
We operate the customer experience (CX) management SaaS service “Fankuru,” which is useful for on-site improvements at the operational level and strategic planning at the management level, such as brand strategy and menu development. By identifying priorities for improving customer satisfaction and providing feedback on competitive comparisons at a low cost, we can improve services, develop products from a market-oriented perspective, and achieve effective branding.
[What is CAPICHI PTE. LTD.]
CAPICHI
PTE is headquartered in Singapore and operates the food delivery and restaurant reservation platform “Capichi” in Vietnam, and the mobile ordering “Capichi”.
A startup company that develops IT services that enrich the dining experience, such as “Order”. “Capichi” has more than 2,000 stores listed in four cities in Vietnam and is used by more than 200,000 users. In addition, the multilingual “Capi
“Order” is being introduced in three countries: Vietnam, Thailand, and Japan, and is currently being used in over 200 stores.
[CAPICHI PTE. LTD. Company Profile]
■Company name: CAPICHI PTE. LTD.
■Representative: Representative Director Daiki Mori
■Capital: 1,293,738 USD
■Established: July 2019
■Location: 112 ROBINSON ROAD #07-04, ROBINSON 112 SINGAPORE
■URL: https://capichi.jp/
■Business details: Food delivery/restaurant reservation service “Capichi”, restaurant in-store mobile ordering system “Capi” Development and provision of “Capi Order” etc. (only “Capi Order” is available in Japan)
[Fankuru Co., Ltd. Company Profile]
■Company name: Funkuru Co., Ltd.
■Representative: Takato Yamaguchi, President and Representative Director ■Capital: 100 million yen
■Founded: August 26, 2004
■Location: 4F TMM Building, 1-10-5 Iwamotocho, Chiyoda-ku, Tokyo ■TEL: 03-4400-6630
■FAX: 03-5809-1468
■URL: https://www.fancrew.co.jp/
■Business details: Operation and development of customer survey “Fankuru CR” Operation and development of consumer monitoring survey “Fankuru MR” Operation and development of sales promotion/in-store survey “Fankuru PR” Operation and development of employee satisfaction survey “Fankuru ES” Operation and development of the experiential information site “Fankuru” Internet research/marketing support
[Inquiries regarding this matter]
■CAPICHI PTE. LTD. (Person in charge: Public Relations, Email: contact@capichiapp.com) (Japanese available)