[ServiceNow Japan LLC] ServiceNow, Now
Increase productivity and enhance collaboration across the enterprise with the latest version of the platform, “Xanadu” released
*ServiceNow Japan LLC*
Press release: September 11, 2024
**
ServiceNow releases Xanadu, the latest version of the Now Platform, increasing productivity and collaboration across the enterprise – New Integrated development environment (IDE:
Integrated development environment enhances collaboration and drives innovation across development teams Enterprise architecture, AIOps updates, and service reliability management streamline IT processes for business-critical services Guided self-service in the employee center
Self-Service) makes supporting cross-functional employees easier and faster ServiceNow (NYSE: NOW) today announced its Now Platform, which increases productivity and enhances collaboration across
organizations.
Announcing new innovations for the Xanadu release. New Integrated development environment (IDE:
integrated development environments) enhance collaboration between development teams and drive innovation. Enterprise architecture, AIOps updates, and service reliability management streamline IT processes for business-critical services. Guided self-service in the employee center
Self-Service gives employees a new way to get cross-functional support and get the right answers through a visual, interactive Q&A
experience.
IDC predicts that IT spending will grow three times faster than GDP this year, demonstrating that leaders transforming their organizations need to streamline processes and prioritize platforms that enable digital investments. It shows. The Xanadu release helps customers foster an innovative and connected work environment so that any organization can adapt and scale at the rapid pace of innovation.
Chris Bedi is ServiceNow’s CCO (Chief Customer Officer) and Acting CPO (Chief Product Officer).
Bedi) says: “Operational efficiency continues to be one of the top priorities for today’s organizations. With new innovations in the Xanadu release, we are giving our customers what they need to transform the way they work, giving them the speed and scalability to accelerate their business transformation.”
* Enhance developer collaboration and build applications faster * Developers are under tremendous pressure to respond to an evolving technological environment and create solutions quickly. The Xanadu release includes new features that enable faster digital innovation for developers and domain experts working in ServiceNow environments. – *Integrated development environment*
enables developers to quickly create ServiceNow apps in code and modify them in minutes through the power of industry-standard development tools and workflows. ServiceNow’s IDE dramatically accelerates development and allows developers and ServiceNow SMEs (Subject
Matter Experts:
Subject matter experts) to collaborate seamlessly. Users can quickly start building and expanding their development operations with source code managed applications. IDEs help development teams work more effectively and efficiently when building or maintaining the most complex applications.
* Enhance productivity and operational resilience *
Outages and technical incidents waste an organization’s resources and time, create risk, and reduce productivity. The Xanadu release includes enhanced automation capabilities to streamline application management, problem resolution, and operations.
– *Enterprise Architecture* is ServiceNow’s Application Portfolio Management (APM)
, which helps organizations simplify all aspects of their
operations and reduce cost, risk, and redundancy. It helps align IT teams with the business’s strategic goals, optimizing spend and minimizing waste, strengthens compliance, better controls data privacy, and accelerates time-to-market for innovations.
– A redefined AIOps approach* in IT Operations Management (ITOM) Management)
helps IT teams more effectively enrich, group, and escalate alerts, and better understand impact with mapped visualization, regardless of CMDB maturity. This approach provides a powerful way to predict and prevent technology issues that disrupt your organization, and helps you maintain employee productivity despite service disruptions. This solution also supports Now for ITOM
Assist complements incident and alert analysis with generative AI, helping IT teams quickly and easily understand complex alert messages. – *Service Reliability Management for ITOM*
provides clear visibility into the performance of your
organization’s technical services to speed resolution of application issues and outages. Service Reliability Management allows engineers and application teams responsible for site reliability to set their own on-call schedules, adjust service level metrics and goals, and manage alerts autonomously without relying on a central administrator. You can. When disasters occur, IT and application teams can quickly identify and address issues, reducing MTTR (Mean Time to Recovery) by 20% through improved collaboration and AIOps assessments.
* Driving intelligent, personalized experiences *
ServiceNow Employee Experience (CX) Trends Report
According to the survey, improving employee satisfaction (45%), improving operational efficiency (43%) and accelerating digital transformation (42%) are among executives’ top priorities over the next 18 months. Masu. ServiceNow helps leaders achieve these goals by increasing automation and insight in the employee experience with the latest innovations in the release of Xanadu.
– *Guided Self-Service in Employee Center*
provides a new way for employees, including knowledge workers, front-of-house workers, and deskless workers, to get support across departments, including IT and HR, and get the right answers through a visual, interactive Q&A experience. I will guide you.
This intuitive experience provides fast, accurate, and personalized answers to the most frequently asked questions, including time management, computer upgrades, benefits, and more, so employees can get the most relevant answers. No more wasting your precious time touching on missing information or creating support tickets. Guided self-service is another way ServiceNow leverages the platform’s core features like playbooks and decision tables to quickly deliver targeted solutions to customers.
* Bruce Hara, Co-Head of Global Business Applications, Fujitsu Hara) said: *
“ServiceNow and Fujitsu are collaborating on cross-industry offerings and Fujitsu-ServiceNow Innovation.
Through the Hub, we work closely with our global customers to drive innovation. ServiceNow’s release of Xanadu represents the next step in our shared mission to deliver even more success to our customers. We are particularly excited about the new enterprise architecture solution that will bring a unified and comprehensive view of the ServiceNow organization. This strengthens the alignment between our IT teams and the broader business, enabling us to adapt and innovate more quickly to market changes. ”
*Availability date*
– The new features we announced are available starting today.
* Additional Information*
– ServiceNow now Assist generated AI portfolio
Announcing additional new AI innovations to enhance productivity and employee collaboration
– ServiceNow uses Agentic AI
Announced a vision to integrate (*2) into the ServiceNow platform and massively improve productivity by AI agents 24 hours a day, 365 days a year.
– ServiceNow is industry-specific for telecom, media, technology, financial services, public sector, and retail.
Expanding AI solutions
– ServiceNow is a new data extension that unlocks value through extreme scale and high performance.
announced
*1 Source: Source: IDC, “Worldwide Black Book,” July 2024
*2 AI that makes autonomous decisions and has the ability to set goals, make plans, and learn.
That’s all
*About ServiceNow*
ServiceNow (NYSE:
NOW) is putting AI to work for people. We help organizations across all industries transform by adapting to the speed of innovation and adhering to a trusted, human-centric approach to deploying products and services. Masu. ServiceNow’s AI platform for business
transformation connects people, processes, data and devices to increase productivity and maximize business outcomes.
Please see here for details. www.servicenow.com/jp/
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Inc.Unauthorized reproduction is prohibited. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks represent ServiceNow, Inc. trademarks and/or registered trademarks. Other company names, product names, and logos may be trademarks of their respective companies.
*General inquiries*
ServiceNow Japan LLC
Tel: 03-4572-9200 (main)
Contact form: https://www.servicenow.com/jp/contact-us.html