Shinka Co., Ltd.
[Kaikura AI] Released a new function “AI task extraction” that utilizes “Kaikura” generation AI that visualizes communication ~AI analyzes conversations based on call content, reduces task omissions, and reduces the burden of telephone response~
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Shinka Co., Ltd. (Headquarters: Chiyoda-ku, Tokyo, President and CEO Takahiro Ejiri, hereinafter referred to as “Shinka”), which develops and sells the communication platform “Kaikura”, will launch a new function “AI We are releasing “Task Extraction”.
[Kaikura AI] Background of feature addition
In industries where communication with customers occurs frequently, there is a constant need to improve the quality of customer service. However, many companies struggle with the complexity of managing missed tasks during customer conversations.
In order to address these issues, we have added an “AI task
extraction” function that automatically organizes the many tasks and follow-up items that occur during calls, regardless of industry, and can improve the quality of customer service. I did.
[Kaikura AI] About the new feature “AI task extraction”
“AI task extraction” uses generated AI to automatically extract and display the following four contents from the call content.
1. Conversation classification
2. Person in charge of the task
3. Task
4. Reason for the task
When a call includes multiple speakers, this feature extracts the names of the speakers and displays tasks for each speaker.
Furthermore, by automatically converting required tasks and their reasons into text after a call, you can improve work efficiency and visualize employee work. This not only serves as a memo for staff answering telephone calls in all industries, but also for managers and supervisors to review after a call. Additionally, by visualizing the content of customer phone inquiries in text format, you can eliminate omissions and reduce communication errors such as complaints. By simultaneously increasing operational efficiency and improving the quality of customer service, Kaikura aims to become an indispensable communication tool for more companies.
Comment from Akama, in charge of development
In developing the “AI task extraction” function, we focused most of our efforts on improving accuracy. Comparing and verifying the human extraction results and the output of the generated AI was extremely difficult, but we achieved high accuracy by repeatedly checking the correct answer data and improving the prompts.
This new feature enables more efficient business processes than ever before. We will continue to listen to our customers, maximize the potential of AI, and strive to provide functions that are easier to use and more accurate.
Shinka is actively utilizing generative AI to improve the
functionality of Kaikura.
・Release date: August 16, 2024
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・Released on October 24, 2023
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About Kaikura
“Kaikura” is a communication platform that allows you to centrally manage interactions between various communication apps such as phone calls, emails, video calls, SMS, etc. Even if different communication methods are used, the communication history information for each customer can be viewed in an organized manner, making it possible for people other than the person in charge to understand the past history and respond to customers.
Since its launch in August 2014, Kaikura has been used by over 2,700 companies and over 5,200 locations. In December 2015, it was certified as an official contracted product by NTT East, and in February 2016, it received the 8th Chiyoda Business Awards Special Award, in November 2018, it received the Special Award in the Service Category at the World Communication Competition 2018, and in November 2020, it received the ASPIC IoT, AI, Received the Best Innovation Award in the ASP/SaaS category of the Cloud Awards 2020 in the support business field.
In January 2023, we received the “2023 Winter Leader” in the CTI category at the “ITreview Grid Award,” and in March 2023, we won the BOXIL SaaS AWARD Winter 2023 in the call center system (inbound) category for “Good Service” and “No. 1 in customizability.” was selected.
Next-generation communication platform “Kaikura” official website: https://kaiwa.cloud/
About Shinka Co., Ltd.
Company name: Shinka Co., Ltd. (TSE Growth: 149A)
Representative: Takahiro Ejiri, President and Representative Director Address (Head Office): 10th floor, Hirose Building, 3-17 Kanda Nishikicho, Chiyoda-ku, Tokyo 101-0054
Established: January 8, 2014
Business content: System planning, development, and operation using IT, planning, development, and sales operation of cloud service products
Consulting for IT service usage
Capital: 382 million yen
Number of employees: 59 (as of June 30, 2024)
URL: https://www.thinca.co.jp/
[Related site]
Next-generation communication platform “Kaikura” official website: https://kaiwa.cloud/
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