Agenda Co., Ltd. Further evolution based on customer feedback! “Matatabi Suite” has undergone a functional update

[Agenda Co., Ltd.] Further evolution based on customer feedback! “Matatabi Suite” carries out function update ​
Agenda Co., Ltd. Press release: October 8, 2024 Further evolution based on customer feedback! “Matatabi Suite” has undergone a functional update Added new features to improve business efficiency and reduce risks for travel agencies
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Agenda Co., Ltd. (Headquarters: Sapporo, Hokkaido, President and CEO: Tomohiro Ito) will update its cloud service “Matatabi Suite” for travel agencies to add new functions and improve the system on Wednesday, September 25, 2024. ). This update will further improve the operational efficiency of travel agencies. “Matatabi Suite” product introduction page: https://www.agenda.co.jp/products/travel/matatabi/ ■ Update background Travel agencies are required to carry out their operations efficiently and accurately while meeting diverse customer needs. Under these circumstances, input errors can lead to serious problems, so it is essential that core systems have functionality that ensures accuracy and operability that does not put a burden on users. We have constantly evolved Matatabi Suite as a core system that supports travel agency operations. We listened to our customers and implemented this update in response to their needs. By adding effective functions to address on-site issues and improving work flow, we aim to provide even more reliable services. ■ Update details This update adds the following three functions and improves the system. 1. Addition of arrangement fee support function You can now easily set and manage arrangement fees with “Matatabi Suite.” Arrangement fees are fees charged by travel agencies to customers for arranging airline tickets and hotels. The amount of money often differs depending on the customer, and there have been issues with information management outside the system, the hassle of inputting information, and input errors. The “fee support function” is a feature that allows fees to be centrally managed within the system as a plan and can be applied flexibly to each customer. It reduces input effort and errors in arrangement work and streamlines travel agency operations.
https://prcdn.freetls.fastly.net/release_image/138774/6/138774-6-b32865fdf5862419626955911c2b2a03-1478×305.png 2. Addition of NAME input support function when creating PNR When creating a PNR, you can now easily enter NAME information by copying and pasting from “Matatabi Suite”. PNR (Passenger Name Record) is a record of airline ticket reservations. When creating a PNR in GDS, if there is a misspelling in the traveler’s NAME information, it will hinder travel, so the cost of confirmation and input errors were issues. The “PNR creation support function” is a function that allows you to easily input the traveler’s NAME information by copying and pasting the customer data registered in “Matatabi Suite”. By making PNR creation accurate and efficient, we contribute to improving service quality.
https://prcdn.freetls.fastly.net/release_image/138774/6/138774-6-2371373fc9065233821ad8deb7e4f7cf-2500×508.png 3. Compatible with billing for CCCF ticketing (*) We have made it possible to include details of CCCF issues on invoices based on legal interpretation. Previously, when a travel agency issued a CCCF ticket using a customer’s credit card, it was not possible to include details of the card payment on the invoice. With the launch of the invoice system, many customers have requested that they would like to include the details of credit card payments on their invoices, and we have responded with this update. This streamlines the complicated billing process for CCCF ticketing.
https://prcdn.freetls.fastly.net/release_image/138774/6/138774-6-277a242470e5665dd8c500e9fb9cfeb2-2500×508.png (*) CCCF (Credit Card Charge Form) ticketing: A method of issuing airline tickets using a credit card. ■ About “Matatabi Suite” cloud service for travel agencies Matatabi Suite is Japan’s first complete cloud service as a core system for travel agencies. By migrating our infrastructure from on-premises to the cloud, we achieved both cost reduction and safe and stable operations. This product continues to evolve into an even easier-to-use system by proactively adding new features and improving it based on customer feedback and technological advances. We will continue to provide even higher value by leveraging our unique technological capabilities to promote the digitalization of the industry and contribute to the business reform of travel agencies. ■ Product information • Product name Matatabi Suite • Product contents Cloud service for travel agencies • Sales start date October 23, 2019 • Compatible browsers Google Chrome, Mozilla Firefox, Microsoft Edge (various latest versions) • Official website
https://www.agenda.co.jp/matatabi/ ■ Company profile • Company name AGENDA Co., Ltd. • Head office location 7F NX Sapporo Building, 2-2-1 Kita 3-jo Nishi, Chuo-ku, Sapporo 060-0003 • Representative
Representative Director and President Tomohiro Ito • Establishment November 2, 1990 • Capital 180.45 million yen • Main phone number 011-215-0610 • Representative fax 011-215-0611 • URL
https://www.agenda.co.jp/ ■ Contact information for travel agencies Agenda Co., Ltd. Matatavi Suite Manager E-mail:
matatabi_sales@agenda.co.jp