[JAL] (Joint release) On November 1st, demonstration experiment of AI assistant robot “temi” begins at JAL Sky Museum
JAL Press release: October 22, 2024 (Joint release) On November 1st, demonstration experiment of AI assistant robot “temi” started at JAL Sky Museum ~We provide guidance and explanations to customers in multiple languages~ October 22, 2024 Japan Airlines Co., Ltd. JAL Infotech Co., Ltd.
https://prcdn.freetls.fastly.net/release_image/30684/1124/30684-1124-403226beeb0ce289ecb5238bd325edc8-2376×266.png
URL: https://prcdn.freetls.fastly.net/release_image/30684/1124/30684-1124-c0798150f8b201ff7190ab236bb9a2d6-1800×644.png [Purpose of demonstration experiment] At our museum, the number of visitors from abroad is increasing in proportion to the strong inbound demand, so providing support in foreign languages was an urgent issue. In this demonstration experiment, we will utilize AI technology to provide facility guidance to customers and exhibits by utilizing “temi” (*1), which can provide guidance in Japanese, English, Chinese, and Korean. By providing explanations in multiple languages, we will provide a smoother and more fulfilling experience for a variety of customers visiting from Japan and overseas. (*1) A telepresence AI robot developed by Temi, Inc. in the US that can communicate with remote locations using video and audio. In addition, autonomous navigation and guidance are possible through map generation and point registration. [Outline of demonstration experiment] During the demonstration experiment period, we will not only provide facility guidance using autonomous mobile robots, which have already been realized, but also fully automated multilingual exhibit introduction tours for the first time among Japanese airlines. This will provide our customers with a new tour experience while reducing staff labor and improving operational efficiency. We also plan to consider further utilization of the robot based on the data and feedback obtained through the demonstration experiment. In the future, we aim to utilize robots such as “temi” in areas such as airports. Through this, robots will support interactive experiences and improve comfort, contributing to the provision of high-quality services to customers. More
