[Dai-ichi Kensetsu Co., Ltd.] Dai-ichi Kensetsu Hotel Academy 3rd anniversary project
Daiichi Construction Co., Ltd. Press release: November 12, 2024 Daiichi Kensetsu Hotel Academy 3rd anniversary project Dai-ichi Kensetsu Hotel Academy, operated by Dai-ichi Kensetsu Co., Ltd. (Headquarters: Toshima-ku, Tokyo), is celebrating its 3rd anniversary and is holding a special training event as a commemorative project. The event will be held on Saturday, January 11, 2025. Image
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~ Holding training to deepen customer psychology and networking events for the hotel industry ~ Daiichi Kensetsu Hotel Academy, operated by Daiichi Kensetsu Co., Ltd. (Headquarters: Toshima Ward, Tokyo), will celebrate its 3rd anniversary and will hold a special training event on Saturday, January 11, 2025 as a commemorative project. I will do it. This project welcomes the participation of individuals as well as groups, and provides opportunities for interaction and networking with people from other hotels. We will take this opportunity to further improve our hotel hospitality skills and provide a place to share the latest trends in the industry. During lunch time, Daiichi Kensetsu will provide lunch, allowing participants to enjoy meaningful communication. Training overview: Customer psychology edition The theme of this training is “Customer Psychology” and aims to help those working in the hotel and lodging industry understand the psychology of guests and acquire the skills to provide higher quality customer service. Instructors with extensive experience in the hotel industry will propose specific improvement measures through a comprehensive program that covers everything from theory to practical content. Today’s schedule 10am :Greetings from President Hosomi 10:10am : Start of training, 1 minute self-introduction for participants (Lecturer: Sayaka Seino) 11:50am :Summary of morning training Midday :Lunch time (communication time) 1pm :Afternoon training begins 3pm :Break 3:10pm : Role play training begins 3:45pm : Training summary/certificate awarding ceremony 3:55pm : Commemorative photo 4pm :End Training details Theme :Hotel hospitality training “Customer psychology” Date : Saturday, January 11, 2025 Location :2-26-8 Higashiikebukuro, Toshima-ku, Tokyo Participation fee : 10,000 yen per person (tax not included, lunch included) Instructor introduction President: Kyoji Hosomi President Hosomi entered the hotel industry at Hotel New Otani in 1975, starting his career as a guest room cleaner, and went on to accumulate achievements at numerous hotels. In 1991, he joined Yokohama Grand InterContinental Hotel, and in 2005 he became deputy general manager and lodging manager. In 2007, he moved to Daiwa Royal Co., Ltd. and has contributed to the development of the hotel business as general manager and director. The president, who has a diverse background such as being active as a radio personality, provides training that makes use of the experience he has cultivated in the field. Lecturer: Sayaka Kiyono Joined RNT Hotels Co., Ltd. in 2002 and began his career as a staff member at Richmond Hotel Tokyo Musashino. He was appointed as a manager in his seventh year with the company, and since then he has been responsible for operations and human resource development at multiple hotels as general manager and Kanto region general manager. Mr. Seino, who continues to achieve the highest sales in the country and maintains high customer ratings, will provide practical advice and customer service skills based on customer psychology. We also offer customized training for groups! Daiichi Kensetsu Hotel Academy also provides customized training for groups according to their needs. Our instructors with extensive practical experience provide training with content specific to hotel and inn operations, tailored to the needs of each facility. You can set themes according to workplace issues, such as improving customer service skills, understanding customer psychology, strengthening leadership, and complaint handling skills. For group training, we flexibly adjust the schedule and curriculum to create the optimal training program for the hotel. 1. Hotel beginner training “Hotel Beginner Training” is an introductory course for new employees and those who want to learn basic skills in the hotel industry. The training content aims to acquire the knowledge necessary to provide high-quality service by learning customer service skills and important attitudes that are the basis of hotel operations. Target : New employees within 3 months Training time : 6 hours (up to 8 people, conducted with a minimum of 4 people) Training location : Depending on your request, it can be held in the Daiichi Construction Training Room (lunch will be included if held in the training room) Training cost : Normally 150,000 yen (excluding tax) → 3rd anniversary special price: 80,000 yen (excluding tax) 〈Main training contents〉 • Significance and basic knowledge of hotel training • 7 major customer service terms and the importance of greetings • Explanation of hotel terminology • Basic telephone handling skills • Polite customer service attitude towards guests • Understanding the guest rooms you are responsible for 2. Hotel intermediate training The “Hotel Intermediate Training” is designed to demonstrate leadership and lead on-site teams, and is a training course that deepens the skills necessary for leadership staff to further improve their work. In addition to dealing with guests, we aim to improve the important mindset for teaching subordinates and handling complaints, as well as improving presentation skills. Target ：Leader or leader candidate Training time : 6 hours (up to 8 people, conducted with a minimum of 4 people) Training location : Lunch will be provided if held at Daiichi Construction Training Room Training cost : Normally 200,000 yen (excluding tax) → 3rd anniversary special price: 80,000 yen (excluding tax) 〈Main training contents〉 • Awareness and role as a trainer • How to motivate your subordinates • Complaint handling skills and preventive measures • Presentation exercises and feedback • Thoughts on developing the next generation of leaders Application period: December 1, 2024 to March 31, 2025 Beginner training and intermediate training will be available at special prices for the 3rd anniversary. The training schedule may not be able to accommodate your request due to the instructor’s convenience. About Daiichi Kensetsu Hotel Academy Since its establishment in 2021, Daiichi Kensetsu Hotel Academy has provided a wide range of training to develop professionals in the hotel industry. We offer a variety of programs, from custom-made training tailored to the needs of each facility, to basic to advanced skills related to customer service. How to contact/apply For inquiries or applications regarding training, please contact the person in charge below. In charge :
Kobayashi/Hosomi Telephone number :03-3971-3185 Email
:info@hotel-academy.tokyo Website :
https://hotel-academy.tokyo/order-made/ About Daiichi Construction Co., Ltd. Daiichi Construction Co., Ltd. is a company that develops a wide range of businesses, not only interior construction and repair of hotels and buildings, but also training for hotel personnel and music business. Since our establishment, we have earned the trust of many customers and have provided a wide range of services. Daiichi Kensetsu will continue to contribute to the development of the hotel industry and aims to be a leader in the industry.
