JAL
(Joint release) We conducted a demonstration experiment at Narita Airport in which passengers could use their smartphones to register for use of “Face Express,” which allows boarding procedures using facial recognition.
~ Confirmation of comfortable and smooth boarding procedures ~ ……
[Image 1: https://prtimes.jp/i/30684/1003/resize/d30684-1003-d1ae35a9882ad6c1ff58-7.jpg&s3=30684-1003-8ce4d051077398dc42b748bc49b5c5ed-1527×244.jpg] May 10, 2024 All Nippon Airways Co., Ltd. Japan Airlines Co., Ltd. Narita International Airport NEC Corporation All Nippon Airways Co., Ltd. (Note 1, hereinafter ANA), Japan Airlines Co., Ltd. (Note 2, hereinafter JAL), Narita International Airport Co., Ltd. (Note 3, hereafter NAA) and NEC Corporation (Note 4, hereafter NEC) have announced that the boarding process “Face Express” (Note 5), which utilizes facial recognition technology, is currently only available at terminals inside airports. From March 25th to 28th, 2024, we conducted a demonstration experiment of a mobile app that allows passengers to register personal information that otherwise would not be possible through online check-in and from anywhere on their own smartphones. As a result, we confirmed that this mobile app contributes to convenience at the airport and increases the usage rate of “Face Express”, making boarding procedures more comfortable and smooth. We also confirmed that using Face Express can significantly reduce the time required for airport procedures.
[Image 2: https://prtimes.jp/i/30684/1003/resize/d30684-1003-4e4ab110d464969e6b8f-0.jpg&s3=30684-1003-983cac6b373430e2e487ea2660c5d9c4-925×777.jpg]
[Image 3: https://prtimes.jp/i/30684/1003/resize/d30684-1003-96b9bb71d50f9b3fd5dd-0.jpg&s3=30684-1003-81b45af99222a1f51d2e011445cdd48d-1203×580.jpg] “Face Express”, which has been introduced at Narita Airport since 2021, utilizes NEC’s facial recognition technology that has the world’s No. 1 recognition accuracy (Note 6). By registering your passport, boarding pass, and photo information during the initial procedures at the airport, such as check-in, you can proceed with subsequent boarding procedures (baggage drop-off, security checkpoint entry) without having to present your boarding pass or passport, which was previously required. , you can proceed to the boarding gate). By linking with ANA and JAL mobile apps, this mobile app provides a one-stop service from online check-in to Face Express personal information registration. In addition, by making it possible to register personal information at any time and place, which previously required operating a terminal at the airport, smooth procedures at the airport can be achieved, reducing the time required for check-in, etc. This contributes to reducing the workload of airport staff. Registered personal information can be managed by the individual on the mobile app and used over and over again, simplifying the process for future boarding.
[Image 4: https://prtimes.jp/i/30684/1003/resize/d30684-1003-ac0fc1deefda79e1ae48-0.jpg&s3=30684-1003-a8ab0c747f1c58d9f085d9dce834b87b-1393×657.jpg] [Contents of demonstration experiment] ・Demonstration period: March 25, 2024 (Monday) to March 28, 2024 (Thursday) ・Number of
participants: Approximately 150 people (4 companies and related parties, etc.) ・Demonstration contents: Participants actually They used the mobile app to register to use Face Express, and then went through the boarding procedures (baggage drop-off, entering the security checkpoint, passing through the boarding gate,
etc.).・Evaluation results: In the post-experiment questionnaire, 98% of the participants answered, “This mobile app is useful and I would like to use it,” and the use of this mobile app was a major factor in the convenience of airports and the use of “Face Express.” We confirmed that this contributes to improving usage rates.
Additionally, compared to the conventional procedure that does not use Face Express, the time required for operating an automatic check-in machine (issuing baggage tags) has been cut in half, and for baggage drop-off, the procedure of taking out your boarding pass and passport and holding them up is now much easier. This is no longer necessary, and we have confirmed that the time required has been significantly reduced to approximately 2/3 of the previous time. On the other hand, we found issues with this mobile app, such as making detailed improvements to the user interface from the passenger’s perspective and considering how to guide passengers to this mobile app. With the number of airline passengers continuing to increase due to increased travel demand and increased cross-border travel in recent years, there is a growing need for online check-in procedures to streamline procedures at airports and improve passenger convenience.
Digitalization is required throughout the airline industry. Based on the results of this demonstration experiment, we will continue to improve and consider the practical application of this mobile application, and aim to further expand the use of “Face Express.” that’s all
*The Face Express name is a registered trademark of Narita
International Airport Co., Ltd. (Note 1) Head office: Minato-ku, Tokyo, Representative Director and President: Shinichi Inoue (Note 2) Head office: Shinagawa-ku, Tokyo, Representative Director and President: Mitsuko Tottori (Note 3) Head office: Narita City, Chiba Prefecture, Representative Director and President: Tamura Akihiko (Note 4) Headquarters: Minato-ku, Tokyo, Director, Representative Executive Officer, President and CEO: Takayuki Morita (Note 5) Face Express (new procedure using facial recognition)
https://www.narita-airport.jp/html/faceexpress /ja/index.html (Note 6) Achieved No. 1 multiple times in facial recognition benchmark tests conducted by the U.S. National Institute of Standards and Technology (NIST) *Evaluation results by NIST are based on specific systems, products, This does not constitute an endorsement of the service or company https://jpn.nec.com/biometrics/face/history.html
This article has been partially generated with the assistance of AI.