James’ Vehicle Inspection Ranking with High Satisfaction Rate [James’ Vehicle Inspection] Ranks 1st Overall for the First Time in 6 Evaluation Items, including “Response of Person in Charge” and “Accuracy of Vehicle Inspection Time” (Oricon Customer Satisfaction (R) Survey) )
*Oricon Co., Ltd.*
Press release: September 2, 2024
**
James’ Vehicle Inspection Ranking with High Satisfaction Rate [James’ Vehicle Inspection] Ranks 1st Overall for the First Time in 6 Evaluation Items, including “Response of Person in Charge” and “Accuracy of Vehicle Inspection Time” (Oricon Customer Satisfaction (R) Survey) )
*[Tire Store] moved up from 6th place last year to 2nd place overall and won 1st place for “store atmosphere and cleanliness” for the first time*
oricon ME Co., Ltd. (Headquarters: Minato-ku, Tokyo; Representative Director and President: Hisashi Koike) conducts customer satisfaction surveys from a third-party perspective targeting actual service users. Oricon (abbreviation: Oricon) will conduct a satisfaction survey for “Vehicle Inspection” and will publish the results on the “Oricon Customer Satisfaction (R)” official website at 2:00 p.m. on Monday, September 2, 2024 (
Announced at https://life.oricon.co.jp/
― T O P I C S ―
■* [James’ Vehicle Inspection]* ranked 1st overall for the first time “Estimate response” “Response of person in charge”
Ranked 1st in 6 items including “accuracy of vehicle inspection time” ■* [Tire Hall]* ranked 2nd overall
Significantly improved from 6th place overall last time, first overall 2nd place for the first time in “Store atmosphere and cleanliness” Get the
■* [Holiday Vehicle Inspection]* ranked 3rd overall
Ranked 1st in “Cost Performance” for 2 consecutive years
Profit
“Vehicle Inspection” Overall Ranking (2024 Oricon Customer
Satisfaction (R) Survey)
* ■Regional ranking*
“Hokkaido”* [Vehicle Inspection Kovac]* ranks first for the first time “Tohoku,” “Koshinetsu/Hokuriku,” and “Chugoku/Shikoku”* [ENEOS Dr.Drive]* ranks first in three regions.
In “Kanto”, * [Vehicle Inspection Center] * ranks first for the first time. “Tokai” ranks first in * [Car Control Vehicle Inspection]* for the first time. “Kinki”* [Autobacs Vehicle Inspection]* ranks first for the first time “Kyushu/Okinawa”* [Mach Vehicle Inspection]* ranks first for the second consecutive year
* ■Ranking by business type*
“Vehicle inspection specialty store”* [Holiday vehicle inspection]* ranked first for the second consecutive year
Among car supplies and tire specialty stores, * [James Vehicle Inspection]* ranks first for the second consecutive year.
“Automobile maintenance shop”* [Car control vehicle inspection]* won first place for the first time
Among car buying and selling stores, *[Nextage Anxiety and Cheap Vehicle Inspection]* ranks first for the second consecutive year. “Service Station”* [Idemitsu Retail Vehicle Inspection]* ranks first for the first time
■[James’ Vehicle Inspection] takes 1st place overall for the first time Ranked 1st in 6 evaluation criteria including “response of personnel” and “accuracy of vehicle inspection time”
A satisfaction survey with vehicle inspections conducted among 10,370 men and women aged 18 to 79 nationwide who have requested a vehicle inspection for a standard or light vehicle within the past four years. In this ranking, which will be announced for the fourth time since 2021, * [James’ Vehicle Inspection (Toyota Mobility Parts Co., Ltd. Headquarters: Nagoya City, Aichi Prefecture)] *
However, the team has significantly improved its ranking from 4th place last time↗ and achieved 1st place overall for the first time. “Vehicle Inspection” Overall Ranking_Previous ranking (2024 Oricon Customer Satisfaction (R) Survey)
By evaluation item, 6 of the 8 items were “Easy to make a
reservation,” “Easy to use the store,” “Estimate response,” “Responsiveness of the person in charge,” “Accuracy of vehicle inspection time,” and “After-sales service.” We took 1st place. In addition, the rankings and scores for all items have increased compared to last time, especially “Ease of using the store” (8th place last time → 1st place) and “Ease of making reservations” (6th place → 1st place last time) There was a significant increase in ranking in three items: “Accuracy of vehicle inspection times” (from 5th place last time to 1st place).
* ～[James Vehicle Inspection] User Reviews～*
“With the advance estimate, the vehicle inspection went smoothly, both in terms of price and parts supply (man, over 60s).
Sex)
“The service was accurate and the prices were clear and good.” (Male, 50s) “It was easy to make a reservation and the explanation was
thorough.The loaner car was also explained in advance and we received exactly what we wanted.
Borrowed (40s, female)
* ■[Tire Hall] Significantly improved from 6th place last time to 2nd place overall*
2nd place overall* [Tire Hall (Bridgestone Retail Japan Co., Ltd. Headquarters: Kodaira City, Tokyo)]*
has significantly improved its ranking from 6th place last time↗ and entered the ranking. In terms of evaluation items, we were ranked first for “store atmosphere and cleanliness” for the first time. * ■[Holiday Vehicle Inspection] Ranked 1st in “Cost Performance” for 2 consecutive years*
Next up, 3rd place overall* [Holiday Vehicle Inspection (Holiday Co., Ltd. Headquarters: Osaka City, Osaka Prefecture)]*
is ranked in. In terms of evaluation items, we have been ranked No. 1 for 2 consecutive years in “Cost Performance,” which evaluates “quality of service relative to price.”
* ～[Tire Hall] User reviews～*
“The staff is courteous and the prices are clear, which makes me feel at ease. I check the tire pressure carefully. (Male in his 40s)” “They were very responsive and showed me the areas that had been fixed (male, 20s)”
* ～[Holiday Vehicle Inspection] User Reviews～*
“Costs were kept down. They carefully explained the need for maintenance and replacement, and when it should be done.”
0s/female)
“I use it all the time and feel safe. The work time is short, and the fees are consistently low every time.” (Male, 50s)
“Vehicle Inspection” Ranking by Evaluation Item (2024 Oricon Customer Satisfaction (R) Survey)
■Regional ranking
*This is the third time we have announced the first place in each regional ranking. *
*Hokkaido* [Vehicle Inspection Company Kovac] wins first place for the first time
8th place overall* [Vehicle Inspection Company Kovac (Covac Co., Ltd. Headquarters: Toyota City, Aichi Prefecture])* achieved first place in Hokkaido for the first time.
Actual users commented on the thoroughness of the explanations, the ease of understanding, and the high cost performance.
������️”They will make suggestions on what should definitely be replaced and what is better to replace, and you can tell them your budget preferences and consult with them. Even after the actual work has begun, they will contact you to report any problems and provide consultation. I feel safe (female in her 50s)” ������️ “I was able to borrow a loaner car, the inspection was completed on the same day, and the price was cheap (female in her 40s)”
*Tohoku* / *Koshinetsu/Hokuriku*/*Chugoku/Shikoku* [ENEOS Dr.Drive] ranks first 9th place overall* [ENEOS Dr.Drive (ENEOS Co., Ltd. Headquarters: Chiyoda-ku, Tokyo)]*
However, it was ranked first in Tohoku for two years in a row. 1st place for the first time in “Koshinetsu/Hokuriku”. In
“Chugoku/Shikoku”, we took first place for the third consecutive year, with a difference of 2.1 points from second place.
We received feedback from actual users about how satisfied they were with the vehicle inspection content, discounts, and the ability to earn points.
������️”I was able to complete the vehicle inspection by simply changing the brake oil without being forced to recommend any part replacements, so I was satisfied (man, over 60s)” ������️”This was my first time undergoing a vehicle inspection at a gas station. , had a lot of knowledge and was very responsive. It was great that they partnered with Rakuten campaigns and offered points and discounts (female, 30s)” (Female in her 40s)
In “Tohoku”, it was a tie* [Vehicle inspection Lotus Club (Lotus Co., Ltd. Headquarters: Minato-ku, Tokyo)]*
also won first place. From an actual user: ������️ “This shop is used by many people on a regular basis.You can rest assured that you can see luxury cars of all makes, not just for vehicle inspections, but also legal inspections. The subsequent explanations were also very easy to understand (female in her 50s),” and other comments about the thorough explanations and response.
*Kanto* [Vehicle Inspection Center] ranks first for the first time In the Kanto region, * [Shakenkan Co., Ltd. Headquarters: Hachioji City, Tokyo] * won first place for the first time.
We received many comments from actual users regarding the ease of explanation, accuracy of suggestions, and high cost performance. ������️”The explanations are very easy to understand, and they make suggestions to keep costs as low as possible, such as using rebuilt parts.” (Male, 50s) They will give you suggestions. It’s cheaper and more reliable than a vehicle inspection at a dealer. (Female, over 60s)
* Tokai * [Car control vehicle inspection] ranks first for the first time In the Tokai category, * [Car Con Vehicle Inspection (Car Convenience Store Club Co., Ltd. Headquarters: Minato-ku, Tokyo)]* achieved first place for the first time.
We received many comments from actual users about the thorough explanations and the ease of understanding the estimates.
������️“The accounting was clear and easy to understand (40s, male)” ������️“The estimate was easy to understand and the explanations were thorough (60s and above, female)”
*Kinki* [Autobacs Vehicle Inspection] ranks first for the first time In the Kinki region, * [Autobacs Vehicle Inspection (Autobacs Seven Co., Ltd. Headquarters: Koto-ku, Tokyo)] * won first place for the first time.
We received many comments from actual users, praising the low prices and the thoroughness of the work and explanations.
������️”The price was reasonable and the inspection time was reasonable (man in his 60s and above)” ������️”He showed me various parts of the car and suggested problems and replacements (man in his 50s)”
* Kyushu/Okinawa * [Mach Vehicle Inspection] wins first place for second consecutive year
In Kyushu, * [Mach Vehicle Inspection (Mach Co., Ltd. Headquarters: Kitakyushu City, Fukuoka Prefecture)]* took first place for the second consecutive year.
We received many comments from actual users about the low prices and speed of work.
������️”It’s nice to be able to check the status of the test on the camera while waiting (female, 30s)” ������️ “Very satisfied with the low price and quick response (male, 60s and above)”
“Vehicle Inspection” Category Ranking (2024 Oricon Customer
Satisfaction (R) Survey)
■Ranking by business type
* This is the second time we have announced rankings by business category. * * Announcement of the top rankings for Vehicle Inspection Specialty Stores/Car Parts Stores/Tire Specialty Stores/Automobile Repair Shops/Car Purchase/Sales Stores/Service Stations. *
Among “vehicle inspection specialty stores,” * [Holiday Vehicle Inspection]* has been ranked number one for the second consecutive year. At “Car supplies store/tire specialty store”* [James’ Vehicle Inspection]*
ranked first for the second consecutive year. In the “Automobile repair shop” category, 6th place overall* [Car control vehicle inspection]* took first place for the first time. Ranked 17th overall in “Car Purchase/Sales Shops”*
[NEXTAGE Anshin Cheap Vehicle Inspection (NEXTAGE Co., Ltd.
Headquarters: Nagoya City, Aichi Prefecture)]* has won first place for the second consecutive year. Tied for 6th place overall in “Service Station”*
[Idemitsu Retail Vehicle Inspection (Idemitsu Retail Sales Co., Ltd. Headquarters: Chuo-ku, Tokyo)]* won first place for the first time.
■Ranking by usage frequency
* This is the second time this ranking has been announced, based on usage frequency. *
* [Mach Vehicle Inspection] * won first place for the first time in the “first use” category.
“Vehicle Inspection” Ranking by business type and usage frequency (2024 Oricon Customer Satisfaction (R) Survey)
* ~ [NEXTAGE Anxious Cheap Vehicle Inspection] User Reviews ~* “You don’t have to worry about forgetting anything because you can contact us.It’s also good to know the vehicle inspection fee to some extent by getting an estimate in advance.”
(Female, 40s)
“The inspection details were thoroughly explained to me and my intentions were listened to (female, 50s).”
* ～[Idemitsu Retail Vehicle Inspection] User Reviews～*
“It was a great help that the price was low compared to the amount of maintenance required.The maintenance was completed earlier than scheduled, and
It was quick and I am satisfied overall. There are also benefits such as gasoline discounts, and you can get your vehicle inspected here. I think it was good (male, 30s).”
“The way they helped us, such as arranging a loaner car, was very good. After-sales follow-up until the next vehicle inspection. (Female, 40s)”
*《Survey Overview》 2024 Oricon Customer Satisfaction (R) Survey Vehicle Inspection*
■Announcement date: 2024/09/02 ■Survey method: Internet survey ■Survey subject: oricon ME Co., Ltd.
■Number of samples: 10,370 people ■Required number of people: 100 or more ■Number of companies surveyed: 29
■Definition: A company that provides vehicle inspection services that meet all of the following conditions.
1) Opening multiple stores using a unified brand
2) We have stores nationwide (excluding regional locations)
However, dealers are not eligible.
■Survey period: 2024/06/07~2024/06/13, 2023/04/11~2023/05/01, 2022/03/10~2022/03/18
■Survey target Gender: Not specified Age: 18-79 years old Region: Nationwide Conditions: People who meet all the conditions below
1) Persons who have requested a vehicle inspection of a regular or light vehicle from a company within the past 4 years.
2) A person who is involved in the selection of services and who knows the amount to be paid for the services.
However, special vehicles such as trucks and buses are excluded. ■ https://life.oricon.co.jp/rank-vehicle-inspection/
*When quoting the contents of this press release, please keep the following points in mind. *
・Statement of source: Please state that the survey was conducted by “Oricon Customer Satisfaction (R)”.
– Description of related links: When introducing on the web, please provide a link to the relevant ranking page in “Oricon Customer Satisfaction (R)”.