Upgraded AI marketing system “UZ”! Promote call center VOC (Voice of the Customer) activities
*Collaboros Co., Ltd.*
Press release: September 11, 2024
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Upgraded AI marketing system “UZ”! Promote call center VOC (Voice of the Customer) activities
*Improved accuracy of talk scripts, etc., contributing to sales and marketing measures*
Collabos Co., Ltd. (Head office: Chiyoda-ku, Tokyo, President and CEO: Mogi Takao (hereinafter referred to as the “Company”) has recently upgraded its AI marketing system “UZ”, which is equipped with a proprietary AI engine.
The new version adds a new function to import voice recognition data from “AmiVoice” provided by Advanced Media Co., Ltd. (hereinafter referred to as “Advanced Media”), as well as content generation functions such as automatic extraction of positive or negative phrases. We have strengthened the system and strengthened security.
This version upgrade promotes VOC (Voice of the Customer) analysis and utilization in call centers, provides a more effective content generation function, and improves convenience and versatility, greatly contributing to corporate sales activities and marketing measures. I will.
■What is “UZ”?
This system uses a proprietary AI engine to automatically extract “keywords of interest” that are expected to have a high appeal effect from call center call recording data. Based on the extraction results, this system uses generation AI to automatically generate various example sentences for advertising texts, email newsletters, talk scripts, etc., contributing to companies’ VOC analysis and marketing measures.
Features of “UZ”
1.Equipped with call* voice recognition and emotion analysis functions* 2. Automatically delete unnecessary parts from call recording data using AI* 3. Extract customer’s “keywords of interest” from call recording data* 4. Automatic speaker identification* (speaker separation)*
5.* Personal information mask function* ensures safety
6.* Chat GPT integration* possible
Click here for details on “UZ”
■Contents of this version update
* 1. Added voice recognition data import function *
It is now possible to import speech recognition data (csv format) from “AmiVoice”, the speech recognition technology with the No. 1 market share in Japan, provided by Advanced Media. Until now, the data formats that could be imported into UZ were limited to voice files, which meant that “the voice recognition data that we had accumulated in-house could not be used” and “For security reasons, it was not possible to upload call recording data to the cloud.” However, with the addition of this function, it will be possible to provide AmiVoice to many users, and will also allow more companies such as financial institutions and other companies with high security standards to use it. It has become easier for customers to use “UZ”.
* 2. Enhancement of content generation function *
“UZ” can generate content such as e-mail newsletters and talk scripts by linking the automatically extracted “interest keywords” with “ChatGPT”, but until now, the automatically extracted “interest keywords” were limited to single words, and in many cases it was difficult to use them because the source of the word or the context of the story was unknown.
This new feature not only automatically extracts words such as “cool” and “summer,” but also phrases such as “I use it all over my body in the summer because it feels cool.” In addition to this, a function has been added to identify positive or negative sentiment for each phrase, making it possible to directly extract phrases that have led to orders, phrases that have received a good response from customers, phrases that have led to complaints, etc. I did.
In addition, by outputting CSV phrases, it is now possible to analyze VOC such as purchase reasons, cancellation reasons, complaints, needs, insults, disclaimers, etc. Extracted phrases can be manually added to and removed from favorites. By learning this tendency, AI can extract phrases with higher accuracy.
This not only promotes call center VOC activities, but also makes it possible to generate content such as e-mail newsletters and talk scripts that have a higher closing rate and are easier to use, as well as create talk scripts to respond to negative words, thereby improving sales activities and marketing at companies. Promote measures more effectively.
*3. Enhanced security*
We have newly added an IP address restriction function that restricts access from other than the specified fixed IP address and a recorded audio playback authority function. This prevents unauthorized access from outside, and also makes it possible to restrict usage on the user side, making it possible to use it in a variety of environments, such as environments with high security requirements and operations at multiple locations. I did.
For inquiries regarding “UZ”, click here
[Collabos Co., Ltd. Company Profile] (https://www.collabos.com/
Established: October 26, 2001
Representative: Takao Mogi, President and Representative Director Business details: A company that develops call center systems and marketing systems used by companies and local governments, and provides them in a cloud format for a monthly fee. We provide all the functions necessary for a call center in one place, including basic telephone functions and customer information management systems, as well as multi-channel support such as FAQs, voice recognition and text conversion of calls, AR (video sharing), and AI data. We provide analysis, etc.
We provide total solutions to issues faced by call centers and marketing departments, from improving call center response rates and response quality to making VOC visible and turning them into profit centers. It has been installed in approximately 1,000 locations, ranging from small-scale call centers with around 5 seats to large-scale call centers with over 300 seats, and more than 10,000 seats are in operation at any given time. (Telecommunications carrier: notification number
A-13-5032)