【INTAGE Co., Ltd.】
~ Hankyu Railway 10th consecutive customer satisfaction level 1st ~ 2018 6th “JCSI (Japan version of customer satisfaction index) Survey results guidance


【INTAGE Co., Ltd.】
~ Hankyu Railway 10th consecutive customer satisfaction level 1st ~ 2018 6th “JCSI (Japan version of customer satisfaction index) Survey results guidance
INTAGE Inc. ~ Hankyu Electric Railway 10th consecutive customer satisfaction level 1st ~ 2018 6th “JCSI (Japan version customer satisfaction index)” Survey results guidance ………………………………………………………………………………… INTAGE Co., Ltd. (Headquarters: Chiyoda-ku, Tokyo, President and Representative Director: Jun Akira Ishizuka) and INTAGE Consulting Co., Ltd. (Head office: Chiyoda-ku, Tokyo; President: Hidetaka Kasahara) are now certified as usage promotion partners We received the announcement of the 6 th Survey result of 2018 “JCSI (Japanese Customer Satisfaction Index)”, which I will show you. This survey is the largest customer satisfaction survey in Japan conducted by the service industry productivity council as the survey agent.
■ Results of the 6 th Survey of Fiscal Year 2018 The target industries in the 6th survey of 2018 are 65 enterprises (brands) in five industries, home appliance mass retailers, drug stores, suburban railroads, fitness clubs and watching professional baseball. The topic of this time is that Hankyu Railway acquired the 1st place of customer satisfaction for 10 consecutive years on a nearby railroad. For ranking of each industry / business style, please visit the website of the service industry productivity council. 〇 Survey results Summary activity.jpc-net.jp/detail/srv/activity001557/attached.pdf 〇 Details of the survey results activity.jpc-net.jp/detail/srv/activity001557/attached2.pdf Summary of Survey
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■ What is JCSI (Japanese Customer Satisfaction Index) It is the largest customer satisfaction survey in Japan based on questionnaires by actual users, a scientific present status analysis / improvement support tool that brings together the latest knowledge. Based on support from the Ministry of Economy, Trade and Industry, it will be commercialized from 2010 after development and trial period. Compare and analyze service industries (34 industries · business types, 410 companies * 1) across industry sectors Multifaceted evaluation by six indicators * 2 including customer’s satisfaction cause and result ※ 1 Industry, number of companies in fiscal 2017 * 2.6 Indicators: “Customer expectation” “Perceived quality” “Perceived value” “Customer satisfaction” “Recommended intent” “Royalty”
■ Basic points for utilizing JCSI Understand the positioning (strengths and weaknesses) within the industry. In addition, it is possible to compare by setting other industries and companies that will be benchmarks beyond industry and industry. Understand whether the marketing strategy that our company is conducting is consistent with the customer’s evaluation. As an employee promotion partner of JCSI, the INTAGE Group conducts research and consulting using JCSI.
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※ JCSI promotes with industry-university collaboration. ——————————————
[Inquiries from the press]
Intage spokesperson Officer: Kobayashi TEL: 03-5294-6000 “Inquiry form” www.intage.co.jp/contact/
【Inquiries concerning JCSI related services】

■ Research using JCSI, consultation on purchasing data INTAGE Inc. DCG · Service Business Division Research & Communications Department 1 Department responsible: Miyagi (Miyagi), Sumiyoshi (Sumiyoshi) TEL: 03-5295-8338 mail: csi-support@intage.co.jp * Intage’s JCSI introduction site: https: //www.intage.co.jp/solution/cis-jcsi/
■ Consultation on general consulting using JCSI INTAGE Consulting Co., Ltd. Contact: Tahara (Tahara), Morikawa (Morikawa) TEL: 03-5295-2536 mail: itgc-support@intage.co.jp
【Inquiries concerning JCSI survey and presentation content】
Service Industry Productivity Council Secretariat Address: 3-1-1 Shibuya, Shibuya-ku, Tokyo 150-8307 (within the Japan Productivity Center) TEL: 03-3511-4010 mail: service-js@jpc-net.jp

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