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Odakyu Electric Railway promotes DX by in-house development of low-code apps by on-site personnel such as drivers and mechanics

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Odakyu Electric Railway’s on-site staff, including drivers and mechanics, develop apps in-house using low-code to promote DX ​
Claris International Inc. Press release: November 13, 2024 Odakyu Electric Railway promotes DX by in-house development of low-code apps by on-site personnel such as drivers and mechanics We use Claris FileMaker, which has a high degree of freedom among no-code and low-code products, allows for agile development even after release, and can take advantage of the functions of iPhone and iPad. Achieve operational efficiency and improve customer service
https://prcdn.freetls.fastly.net/release_image/53419/36/53419-36-cc11bfe0eda0f0b396f2d7def915efc1-2000×1316.jpg

November 13, 2024 – Claris International Inc. (Headquarters: California, U.S.) announced a business success story video using the low-code development platform “Claris FileMaker” introduced by Odakyu Electric Railway Co., Ltd. (Ebina City, Kanagawa Prefecture) and iPhone/iPad. . Odakyu Electric Railway has conducted human resource development through reskilling, and employees who are familiar with the field, such as drivers and vehicle mechanics, have created business applications through in-house development. In addition to promoting internal DX, we are achieving safe operation and improving customer service. History of in-house production and reasons for selecting tools Until then, Odakyu Electric Railway had outsourced the development of business systems to external vendors. Proceeding with development with an external vendor who is not familiar with the railway business field required detailed requirement definition, time to release, time required for each modification, and additional costs, which became a bottleneck in system improvement. . Therefore, Odakyu Electric Railway began considering in-house tools through no-code and low-code development, which would allow them to build the necessary systems in-house while keeping costs down. Recognizing the complexity and inefficiency of data integration that can occur when introducing different no-code and low-code products for each department, such as operations, stations, rolling stock, electricity, and engineering, we Claris FileMaker has been adopted as a unified tool for the railway department because it offers a high degree of development freedom and versatility, and allows for improvements and modifications to functions even after release, as well as the ability to add new functions in an agile manner. Main applications developed in-house and implementation effects The company will start in-house development in 2022. In the two years since we introduced FileMaker, we have over 10 systems running. Even after release, we continue to improve the functionality and increase the value of the system while reflecting feedback from on-site users. The effects of implementing FileMaker have been seen in terms of changes in the company culture regarding DX, as well as cost and operational efficiency. ⚫︎ Safety
communication system [Development period: 18 months] An information communication tool that shares information related to railway operation safety, such as posting notices and instructions, sharing near misses, and creating reports. Developed by the transportation planning department’s DX promotion staff (former driver) who worked on development using FileMaker for the first time. As this was a replacement for a large-scale system used by 3,000 employees, we developed it while receiving in-house production support training from Claris Plaltinum partner Kotobuki Shokai Co., Ltd. When OS support for the existing system ended, we developed a new system in-house using FileMaker, reducing system update costs by tens of millions of yen and annual maintenance costs by several million yen. Based on my on-site experience as a driver, I have added functions that help me get to the point of need, such as creating report templates, which also contributes to reducing the workload of crew members.
https://prcdn.freetls.fastly.net/release_image/53419/36/53419-36-072a04fbe4ec9ec99d79944cb17c225c-1600×830.jpg Safety communication system report input screen ⚫︎ Train operation information confirmation tool (commonly known as Rekken) [Development period: 3 months] An app that allows you to quickly check the route information of the crew in charge based on the train number etc. from your iPhone or iPad. Developed by drivers in the driving vehicle department. Previously, route information was managed using
spreadsheet software and could only be viewed from a PC, so I had to carry paper diagrams with me when I was on duty. Thanks to Rekken, I can now check route information from anywhere, especially when I am in charge of a train that is different from the schedule due to operational abnormalities. Work efficiency during normal times has also improved, and we have succeeded in reducing a total of
approximately 2,700 hours per year.
https://prcdn.freetls.fastly.net/release_image/53419/36/53419-36-23ea86693063909a33a4b889657290cd-1600×771.jpg Recken (right) that aggregates information from paper diagrams (left) and makes it possible to search on the iPhone ⚫︎ Express fare search app [Development period: 3 months]
https://prcdn.freetls.fastly.net/release_image/53419/36/53419-36-91ac963e7de7278828e6784d04a11793-910×1574.jpg Express fare search app Traditionally, fares have been calculated using a railway fare table and a calculator, but fare calculations involving trains that make temporary stops, subways, and JR trains are complex, so even experienced conductors sometimes find it
time-consuming to calculate fares. By introducing the app, we have not only reduced the time it takes to respond to customers, but by adding English notation, we are now able to clearly present prices to foreign customers by showing them the screen. ⚫︎ Personal lending tool ledger system [Development period: 3 months] An app that allows on-site staff in charge of vehicles in the driving vehicle department to manage tools lent to them by the company. Developed by the driving vehicle department’s vehicle staff. What was previously managed using paper ledgers can now be digitized and managed using an iPad. We were able to go paperless, improve the efficiency of administrative work, and unify operational methods that differed from workplace to workplace.
https://prcdn.freetls.fastly.net/release_image/53419/36/53419-36-0232643db7f677cbe6210afba1efb08d-1338×630.png Top screen of personal loan tool ledger system
https://prcdn.freetls.fastly.net/release_image/53419/36/53419-36-eca24b59f1b3cbc60e5a7519f5c6e789-2548×1707.png Personal loan tool book ledger Naoto Endo, DX Promotion Project Manager, Transportation Planning Department, Odakyu Electric Railway Co., Ltd., said: ​ “Employees can create easier-to-use systems quickly and at lower costs. We believe this will lead to better system construction. In-house production will improve the digital literacy of not only the developers themselves but the entire company. However, employees’ interest in DX is increasing.The major result of in-house production is not only in terms of costs and operational efficiency, but also in the gradual change in the company’s culture. DX through in-house production with FileMaker. We are confident that by accelerating our efforts, we will be able to improve the value we provide to our customers.” More details and a video of the case can be found here. https://www.claris.com/ja/customers/stories/odakyu This case study will be discussed in detail during the “Claris Conference 2024″, which will be held online at the Toranomon Hills Forum (Minato-ku, Tokyo) for three days from today, November 13th
(Wednesday) to November 15th (Friday). You will be introduced. The session introducing this case study, “Odakyu Electric Railway’s DX through low-code development – Mass production by in-house developers accelerates innovation,” will be held from 13:40 on Wednesday, November 13th. Session details:
https://www.claris.com/ja/conference/2024/session.html#U-1 Click here to join the Claris conference (free to attend).
https://www.claris.com/ja/conference/2024/ [About Claris FileMaker] Developed with the vision of “powerful technology for everyone,” Claris FileMaker is a low-code development platform that lets you create and deploy custom apps that solve your company’s challenges in any business. With an intuitive UI, you can quickly build your own custom apps by combining pre-built templates and Japanese scripts. Custom apps you create can run seamlessly on Mac, Windows, iOS, or any other operating system, or in a web browser, and can be shared in real time in the cloud or on-premises, or even offline, allowing you to store information securely in any environment.・Can be shared. In addition, it is compatible with advanced technologies such as IoT and AI, can be linked with various applications and web services, and is capable of high-speed development, making it the choice of
professional developers as “low-code without limits.” . [About Claris International Inc.] Claris International Inc. has created a
world-class platform for rapid, low-code development and provides a suite of services that empower problem solvers to enable digital transformation in businesses of all sizes. I’m doing it. Used by over 1.3 million users in small businesses and Fortune 500 companies. Claris, an Apple Inc. company, has an unparalleled track record of more than 35 years of successful business operations and operations around the world, including the United Kingdom, China and Australia. Contact: Claris Customer Support >Tel.: 03-4345-3366 /
050-3628-8844 Reception hours 10:00-17:30 (Monday to Friday, excluding holidays designated by our company) >
https://www.claris.com/ja/company/#japan-office

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