[UPDATA Co., Ltd.] UPDATA has entered into a business partnership with CData Software in the data linkage field using CS tools.
*View in browser* *UPDATA Co., Ltd.*
Press release: March 11, 2024
**
UPDATA forms a business partnership with CData Software in the field of data linkage using CS tools
*“MagicSuccess” enables seamless linked use of over 270 types of cloud data such as Salesforce, HubSpot, kintone, Zendesk, etc.*
UPDATA Co., Ltd. (Shibuya-ku, Tokyo, Representative Director: Okamura) Masanobu) is a partner in the data linkage field of the CS operation cloud “MagicSuccess” provided by CData Software Japan.
LLC (Headquarters: North Carolina, USA, Japan Office: Sendai, Miyagi Prefecture, Representative Partner, Executive Officer: Hikita) Keisuke (hereinafter referred to as CData) announced a business alliance. Through this business alliance, MagicSuccess will
Leverage data connectivity technology from Salesforce and HubSpot. We realize seamless collaborative use of customer data from various CRM, MA, and ticket management services.
*Background of business alliance*
*The importance of data integration and central management in customer success tools*
Data integration and central management are critical components of customer success tools. Understand customer status based on aggregated data and create appropriate CTA (Call to
By igniting actions), it becomes possible to proactively provide optimal support to customers. Data integration is essential because most functions are not as effective if the data is not properly aggregated.
*Data aggregation challenges and MagicSuccess solutions*
Engineering resources are essential for data aggregation, and regular maintenance is required not only during implementation. The
introduction and operation of customer success tools is fraught with problems, such as knowledge being turned into a black box due to the retirement of the developer.
MagicSuccess solves these challenges through a no-code data platform that allows you to collect and process a variety of data without requiring engineering effort, and use it for customer dashboards, health scores, and action alerts.
*Synergies from business alliance with CData*
CData offers standard connectors that work with over 270 SaaS and cloud services. By using these connectors, you can quickly develop data linkages with each system. Through this business partnership, MagicSuccess will be able to collaborate with over 270 SaaS and cloud services supported by CData, making it possible to aggregate and process all customer data used by client companies without code. This allows us to further improve customer resolution and accuracy of action alerts.
* Examples of available services *
* CRM*: Salesforce, HubSpot, kintone, Dynamics 365, PCA cloud commercial soul/commercial management
*Marketing*: Pardot, Marketo, Google Analytics, Sendgrid, MailChimp *ERP*: SAP, NetSuite
*Customer Support*: Jira, Zendesk, Backlog, Asana
*Email*: Gmail, Office 365, POP/IMAP
*EC/POS*: Smaregi, Yahoo Shopping, Shopify, Amazon Marketplace, B Cart *Cloud database*: Google BigQuery, Snowflake, Amazon Redshift *Comments from representatives of each company*
*Comment from UPDATA Co., Ltd. Representative Director Masanobu Okamura* I first spoke with CData when our company was developing iPaaS for the real estate industry. Developing data linkage takes a lot of man-hours, so I found out about CData while looking for a way to solve the problem. At that time, we did not form a business partnership, but I am very happy that we were able to form a partnership again this time. We look forward to your continued support as we work with CData to resolve data scattering and silos, which is one of the major issues in customer success.
*Comment from Keisuke Hikita, Representative Partner and Executive Officer of CData Software Japan LLC*
UPDATA Co., Ltd. provides “MagicSuccess”, a pioneer of CS tools in Japan. It is a great honor to collaborate with you. Utilizing customer data distributed across various systems is extremely important in customer success. CData takes on the technical challenges of data linkage. We are confident that MagicSuccess will be able to help revolutionize customer success in Japan and globally by providing a solution to this problem with our connectivity technology.
*Introduction of each company*
*About UPDATA Co., Ltd.*
UPDATA Co., Ltd. is a technology venture that plans, develops, and provides DX solutions with the mission of “updating humanity with data.”
Company name: UPDATA Co., Ltd. (https://updata.tech/)
Representative: Representative Director Masanobu Okamura
Location: Room B, 5th floor, World Udagawa Building, 36-6 Udagawa-cho, Shibuya-ku, Tokyo
Capital: 82.5 million yen (including capital reserves)
Established: September 2007
Business content: Provision of support tools for customer success and DX solutions for the real estate industry
*About MagicSuccess*
MagicSuccess is a next-generation CS operation designed to maximize the productivity and results of customer success teams by centralizing data and tools, standardizing operations with action alerts, and visualizing customer status. It’s a cloud service.
We will explain the details of MagicSuccess’s demo screen and functions individually.
Please apply from this URL.
https://magicsuccess.tech/
*About CData Software*
CData Software, Inc.
is a leading vendor of cloud data connectivity solutions and data integration tools. 270+ SaaS, NoSQL
We specialize in developing drivers and data connectivity technologies that provide standard connectivity to applications and data, enabling real-time connectivity from a variety of tools, cloud services, and custom applications. CData
Our products are used in data integration solutions by companies around the world, as well as Salesforce, TIBCO, Asteria, and WingArc 1st.
OEM’d by over 150 data product vendors including
CData Drivers Ryan Up: https://www.cdata.com/jp/drivers/
*Contact information regarding this matter*
UPDATA Co., Ltd.
MagicSuccess Division
Contact form: https://magicsuccess.tech/#contact
CData Software Japan LLC
marketing desk
Contact form: https://www.cdata.com/jp/contact/
E-mail: press@cdata.co.jp
*About details about this release*
https://prtimes.jp/main/html/rd/p/000000010.000057412.html
*Download press release materials*
https://prtimes.jp/im/action.php?run=html&page=releaseimage&company_id=57412&release_id=10
Unsubscribe HTML email