Launch of “Contact Base”, a solution that automates contact
operations using Redmine
*View in browser* *Adette Value Consulting Co., Ltd.*
Press release: April 2, 2024
**
Launch of “Contact Base”, a solution that automates contact operations using Redmine
* SHERPA with expanded functionality using open source Redmine SUITE (Sherpa Suite) is a solution called “Contact
We are pleased to announce that we have started offering “Base (Contact Base)”. Please check this out for details. *
* https://www.sherpasuite.net/contactbase/*
Contact Base is a solution that automates inquiry operations by incorporating the plug-ins necessary for inquiry management into the open source Redmine.
– Background –
Inquiry operations are the key to increasing customer satisfaction, but there are many challenges in the field.
【assignment】
・Work is dependent on individual skills and experience
・Human error is likely to occur
・There is no time to create a manual
– Setting up a confirmation flow will take extra time
To solve these problems, SHERPA SUITE*
“Contact
Base (Contact Base)* has been launched.
– Overview –
*Contact Base is
This is a solution that automates inquiry operations by incorporating the plug-ins necessary for inquiry management into the open source Redmine. *
▶︎Click here for a video explaining Contact Base in detail
The main functions are as follows.
*Automatically issue inquiry tickets* Extracts information necessary for management from inquiry emails, adds missing information as necessary, and automatically issues tickets.
* Automatic assignment of tasks * Inquiries are automatically assigned based on the content of the inquiry, reducing work shifts,
duplication, and mistakes between staff members.
* Check work on My Page * You can freely change the layout of My Page, and the person in charge can check the assigned work on My Page with tickets.
*Automatic ticket numbering*
You can assign unique numbers to new ticket tickets, automatically send reception response emails, and respond to ongoing inquiries. * Centralized management of related work * Users can view response history related to a specific ticket and link related tickets to parent tickets for better management.
In addition to these, it also has business support functions such as email templates for responding to inquiries and the ability to approve responses.
For more information about the service, please see the page below. URL: https://www.sherpasuite.net/contactbase/
– * Our approach to Remine * –
Redmine is an open source project management tool that allows for task management, issue tracking, calendar, and document management. It has flexible customization and plug-ins, and many companies use it to improve project progress and work efficiency. It has an intuitive web-based interface, allows you to centrally manage multiple projects, is open source, provides rich functionality, and is relatively easy to implement.
At our company, we are exploring ways to use Redmine more conveniently in system operation operations, and are working on the following initiatives.
・Participate in the Redmine community
・Request a feature to Redmine
・Worked as a staff member at Redmine Tokyo
– *Company profile* –
Organization name: SHERPA SUITE
Address: 3rd floor, Toyo Building, 1-2-22 Mita, Minato-ku, Tokyo 108-0073 Qualifications: Oracle MASTER Bronze, Silver / OSS-DB Silver / LPIC Level1-Level2 /
Basic Information Engineer Examination (FE)
URL: https://www.sherpasuite.net/
*About details about this release*
https://prtimes.jp/main/html/rd/p/000000005.000137001.html
*Download press release materials*
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