DHL receives IT Encouragement Award (Management Area) at the 41st IT Awards
*View in browser* *DHL Japan Co., Ltd.*
Press release: April 2, 2024
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DHL receives IT Encouragement Award (Management Area) at the 41st IT Awards *Various initiatives that have evolved from the role of the support department and brought value through the use of technology to business departments and sites are highly rated*
At the 41st IT Awards Ceremony: Takeshi Soga, Executive Officer and General Manager of IT Division of DHL Japan Co., Ltd. (second from right) holding the award shield
DHL Japan Co., Ltd., a leading international express company (President: Tony Khan)
(Headquarters: Shinagawa-ku, Tokyo) has recently received the “IT Encouragement Award (Management Domain)” at the 2023 (41st) IT Awards announced by the Japan Institute for Information Technology (IT Association), a public interest incorporated association.
area)” was awarded.
This award was given to us for moving away from our traditional support-based role and proactively responding to new needs such as the coronavirus pandemic, changes in customer base, rapidly increasing efficiency in cargo handling, and company-wide introduction of digital tools. We received high praise for various initiatives that
collaborated with business departments and brought value through the use of technology to business departments and workplaces as a result.
Dedicated personnel have been assigned to each department from the IT headquarters to proactively understand requests and issues from each department, and a cross-departmental team centered on frontline staff has been working to listen to voices from the field, and to promote the spread of digital tools. We have brought the benefits and value of technological innovation more broadly within the company and to the field, including by carrying out thorough company-wide awareness campaigns to improve usage rates. As a result of these efforts, last year we used digital tools to successively improve efficiency and service based on 395 ideas submitted by 20% of the company’s employees, and in 2023, the use of Teams will double compared to last year. , new tool Power
The platform was utilized in 150 cases, and the results that contributed to improving the IT skills of the entire company also attracted attention.
IT award logo
Tony, Representative Director and President of DHL Japan Co., Ltd. Khan said, “In order to remain customer-centric and maintain service levels that exceed market expectations, it is essential to improve the soft skills of our staff and strengthen the use of technology to support front-line operations. We are very pleased to have been recognized for our efforts to bring the innovation and benefits of digitalization to a wide range of customers and employees.”
DHL also received a special award (reskilling) in 2023 under the “Customer Support Award System” sponsored by the IT Association. Since winning the grand prize in 2007 under the predecessor “Excellent Contact Center Award System,” the system has received the Excellence Award (2011, 2013, 2021, 2022), and the Management Contribution Award (2012). He has received nine awards, including the Special Award (2014) and Encouragement Award (2015).
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