[April 18th (Thursday) 14:00~] “Case study released! “What happened when we introduced generation AI in customer support” Free webinar co-sponsored by 4 companies!
*View in browser* *Media Link Co., Ltd.*
Press release: April 4, 2024
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[April 18th (Thursday) 14:00~] “Case study released! “What happened when we introduced generation AI in customer support” Free webinar co-sponsored by 4 companies!
*Generation AI × CS department webinar scheduled to be held on Thursday, April 18th from 14:00 to 15:00. *
Media Link Co., Ltd. (Headquarters: Minato-ku, Tokyo; Representative Director: Matsumoto
Atsushi (hereinafter referred to as media link) is pleased to announce that a free co-sponsored webinar will be held jointly by four companies on April 18th (Thursday) from 14:00 to 15:00.
Make a viewing reservation now
▼Background of the event
What will change with customer support using generative AI?
With the evolution of generative AI, not only simple tasks but also creative tasks are starting to become more efficient. What kind of changes and effects will customer support bring?
In this seminar, we will discuss examples and effects of generative AI implementation in customer support operations from the perspectives of four vendors who provide AI services for customer support.
▼Recommended for these people
– Those who want to know about introduction examples and introduction operation know-how for CS × Generative AI
– Those who are considering introducing generative AI to customer support operations
– Those who are thinking about streamlining and automating customer support operations
▼Speakers (in order of appearance)
– Takashi Chiba, Manager, AI Promotion Department, Media Link Co., Ltd. – Karakuri Co., Ltd. Director CPO Tomofumi Nakayama
– Helpfeel Co., Ltd. AI expert engineer Daiki Teramoto
– Wevnal Co., Ltd. BOTCHAN AI Business Manager Tomoki Morikawa ▼Date and time
Thursday, April 18, 2024 14:00-15:00
Make a viewing reservation
▼Speakers (in order of presentation)
Takashi Chiba (AI Promotion Department PdM)
Media Link Co., Ltd. (https://mediatalkgai.studio.site/)
Born in Miyagi Prefecture in 1992. 2014
Joined Human Resocia Co., Ltd. as a new graduate. As a sales representative for temporary staffing, I worked in Tokyo and Osaka for a total of 6 years in candidate selection/introduction/post-employment follow-up work for desk work, operators, technical positions, etc. 2020
Joined Media Link Co., Ltd. mid-career. In charge of the
ChatGPT-linked AI chatbot “MediaTalkGAI” business. 『AI CHAT』 Planning and management of “SUMMIT2023” and “AI Chat/Voice Summit2024”. X(Twitter): https://twitter.com/tkc_0205
Tomofumi Nakayama (Director and CPO)
Karakuri Co., Ltd. (https://karakuri.ai/)
After graduating from university, while continuing to work as a freelance engineer, I studied abroad in Silicon Valley for one year (majoring in information security). After returning to Japan, he conducted applied research on machine learning technology at the University of Tokyo Graduate School.
In the summer of his first year in the master’s program, he founded Karakuri Co., Ltd. with other members. Appointed director and CTO. After continuing to wear two pairs of sandals, he earned a doctorate (science) in March 2021.
X(Twitter): https://twitter.com/txmy
Daiki Teramoto (AI expert engineer)
Helpfeel Co., Ltd. (https://corp.helpfeel.com/ja/home)
Developed “HackforPlay”, a teaching material for learning programming by hacking games, while attending Ishikawa National College of Technology, and started the company in Kanazawa City, Ishikawa Prefecture. Received the Minister of Internal Affairs and
Communications Award at NICT Entrepreneur Koshien, and was certified as an IPA Unexplored Super Creator in 2015. In addition to operating our own services, CoderDojo
He launched Kanazawa and holds weekly programming courses for elementary and junior high school students. Joined Nota in 2021 as a Helpfeel engineer. He is working on developing new features for Helpfeel, making use of his knowledge gained through product development on his own.
X(Twitter): https://twitter.com/teramotodaiki
Tomoki Morikawa (BOTCHAN AI Business Manager)
Wevnal Co., Ltd. (https://wevnal.co.jp/)
After graduating from Keio University, he joined a medical IT consulting company as a new graduate.
In August 2018, he joined wevnal as a mid-career employee and a founding member of BOTCHAN.
Launched “AI-SCHOLAR”, a media specializing in AI paper explanations, becoming Japan’s number one AI specialized media. Currently, BOTCHAN AI
He serves as a business manager and a councilor of the Generative AI Utilization and Popularization Association (GUGA). My hobbies are tennis and golf
X(Twitter): https://twitter.com/xomoki
Book a free viewing
Media Link Co., Ltd.
Company name: Media Link Co., Ltd. (https://www.medialink-ml.co.jp/) Location: PMO Tamachi 5F, 5-31-17 Shiba, Minato-ku, Tokyo 108-0014 Representative: Representative Director Atsushi Matsumoto
Established: July 2009
Business content: System development and consulting specializing in “business communication” such as call center systems and chat support tools
ChatGPT linked chatbot “MediaTalkGAI” https://mediatalkgai.studio.site/
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https://mediatalkgai.studio.site/
AI-type FAQ search system “AI-FAQ”
https://mediatalkgai.studio.site/AI-FAQ
������Inquiry email automatic reply system “Mailbot”
https://mediatalkgai.studio.site/mailbot
*About details about this release*
https://prtimes.jp/main/html/rd/p/000000101.000072025.html
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https://prtimes.jp/im/action.php?run=html&page=releaseimage&company_id=72025&release_id=101