[Helpfeel Co., Ltd.] Reduce customer support load for apparel EC! The FAQ search system “Helpfeel” was launched at Japan’s largest fashion exhibition “FaW”.
Introduced in “TOKYO”
*View in browser* *Helpfeel Co., Ltd.*
Press release: April 12, 2024
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Reduce customer support load for apparel EC! FAQ search system “Helpfeel” introduced at Japan’s largest fashion exhibition “FaW TOKYO”
*Introducing case studies in the apparel industry at our booth* * Helpfeel Co., Ltd. (Kyoto City, Kyoto Prefecture, Representative Director/CEO: Rakusai)
Isshuu (hereinafter referred to as the “Company”) will be hosting Japan’s largest fashion exhibition “The 11th
We would like to inform you that we will be exhibiting at “Fashion World Tokyo (FaW TOKYO) 2024 Spring”. *
* At this exhibition, we will introduce the FAQ search system “* * Helpfeel *” that can reduce the customer support burden of apparel e-commerce.
*Starting this year, you will need to register as a visitor in advance (free of charge) to enter this exhibition.
In addition, the 7th Marketing Week – Spring will be held in the South Exhibition Building at the same time as the above event.
We are also exhibiting at “2024-”. Please drop by at your convenience.
* ▼ 7th Marketing Week -Spring 2024-*
Our booth: Tokyo Big Sight South Hall 4 [S22-11]
https://www.marketing-week.jp/spring/ja-jp.html
■About the FAQ search system “Helpfeel”
Dramatically reduce customer support load
The search system “Helpfeel” is a SaaS-type FAQ service that uses generative AI to predict the customer’s intentions and guide them to the answer.
If the inquiry is likened to “wind,” the FAQ is “windbreak forest.” If the windbreak doesn’t work, you’ll be left with doubtful strong winds and a lot of inquiries.
By making a windbreak (FAQ) work, it is possible to prevent damage from strong winds (inquiry). Reduce unnecessary inquiries,
dramatically improve the efficiency of customer support (CS), reduce CS costs, and generate profits.
Helpfeel service site
▼Helpfeel awards history
・“Industry Co-Creation (ICC Summit) KYOTO 2023”
Guardian Award Winner, Guardian Catapult Winner
・Won 6 awards in “BOXIL SaaS AWARD Autumn 2023” FAQ system category ・“Industry Co-Creation (ICC Summit) FUKUOKA 2023”
Guardian Award Winner
・Won the “2021 Good Design Award”
・“Industry Co-Creation (ICC) Summit KYOTO 2021”
“SaaS RISING STAR CATAPULT Find the next unicorn!” Winner
▼Helpfeel introduced companies (some)
Helpfeel Co., Ltd.
Founded: December 21, 2007 (Japanese corporation established on December 4, 2020)
Representative: Kazushu Rakusai, Representative Director/CEO Kyoto Office: 5th floor, Kawamoto Building, 110-16 Gosho Yahata-cho, Kamigyo-ku, Kyoto 602-0023
Tokyo office: 5th floor, Shiodome City Center, 1-5-2
Higashi-Shinbashi, Minato-ku, Tokyo 105-7105
Site: https://corp.helpfeel.com/
Helpfeel Co., Ltd. is a SaaS startup founded in Silicon Valley in the United States in 2007. It was created by Kazushu Rakusai (CEO), who was certified as a genius programmer by the Ministry of Economy, Trade and Industry’s IPA Unexplored Software Creation Project, and Toshiyuki Masui, a leading UI researcher who was invited by Apple to develop the iPhone’s flick input system.
Helpfeel is “Human Empowerment Technology
With the vision of “expanding people’s potential through the invention of technology,” we develop and operate three cloud services. ・Enterprise search that delivers knowledge “Helpfeel” https://www.helpfeel.com ・“Scrapbox”, an ideation tool to refine your knowledge
https://scrapbox.io/product
・Media capture that turns information into knowledge “Gyazo” https://gyazo.com/about
* [Click here to download materials and inquire about Helpfeel] * Contact us: https://www.helpfeel.com/contact
Service documentation:
https://www.helpfeel.com/download_resource/helpfeel_service_guide *About details about this release*
https://prtimes.jp/main/html/rd/p/000000309.000027275.html
*Download press release materials*
https://prtimes.jp/im/action.php?run=html&page=releaseimage&company_id=27275&release_id=309
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