transcosmos
[transcosmos Online Seminar] Are you prepared for the “what if” that might happen tomorrow? How to prepare for contact centers and logistics in emergencies will be held on June 25th (Tuesday) ……
Is transcosmos prepared for the “what if” online seminar tomorrow? How to prepare your contact center and logistics for emergencies will be held on June 25th (Tuesday).
[Image: https://prtimes.jp/i/183/1752/resize/d183-1752-9c95e2afc381349859e2-0.png&s3=183-1752-869e92334debc5106889dbfdf0919e82-697×240.png ]
Emergency response such as a recall that suddenly appears one day. At that time, there will be an urgent need to set up a contact point for inquiries and reception, as well as a logistics and warehousing system to handle return collection, acceptance inspection, and shipping of replacement products, but this will be extremely difficult to achieve without prior preparation.
In order to provide the CX expected in emergencies, it is necessary not only to establish a system between counter and logistics operations, but also for management to grasp the situation in a timely and accurate manner, and to ensure accurate communication between both operations to avoid mistakes and waste. Smooth collaboration is also required.
Please come and learn about the key points and case studies for dealing with corporate emergencies that only transcosmos, which provides one-stop contact center and logistics outsourcing, can accumulate.
Seminar highlights
●Role of contact center and logistics during emergencies
●Advantages of having a one-stop contact center and logistics service ●Accomplishments/case studies
This is the target audience
●Those who are considering a recovery plan in case of an emergency. ●Those who want to collect information on emergency response for the future. ●Those who are considering replacing contact centers and logistics. ●Seminar overview
Date and time: June 25, 2024 (Tuesday) 15:00-16:00
Venue: Held online (zoom)
*This seminar will be held online only (no venue will be held). *After you apply, we will send you the viewing URL and password one hour before the event.
Participation fee: Free (advance registration required)
Application URL: https://www.trans-cosmos.co.jp/seminar/240625.html *This seminar is aimed at corporate customers. We do not accept applications from individual customers.
*If there are many applications, a lottery will be held.
*We do not accept applications from companies presenting on the stage or those associated with companies that provide services similar to transcosmos.
●Program
15:00-15:20 What is the emergency contact center?
transcosmos Co., Ltd. CX Business Head Digital Customer Communication Head Yasuko Nagaoka, Manager, Project Promotion Department, Business Promotion Headquarters
15:20-15:40 What is emergency logistics service?
transcosmos inc. CX Business Headquarters ECX Headquarters Fulfillment Service Department
General Manager Shunsuke Izumi
15:40-15:50 Emergency Contact Center x Emergency Logistics Service case study
transcosmos inc. Yasuko Nagaoka Shunsuke Izumi
15:50-16:00 Q&A
*Please note that the seminar content is subject to change without prior notice. *transcosmos is a registered trademark or trademark of transcosmos Co., Ltd. in Japan and other countries.
*Other company names, product and service names mentioned are registered trademarks or trademarks of each company.
(About transcosmos Co., Ltd.)
Since its founding in 1966, transcosmos has strived to strengthen the competitiveness of its client companies by fusing excellent “people” with the latest “technological capabilities” and providing services of higher value. Currently, we pursue operational excellence and provide services that support client companies’ business processes in terms of both cost optimization and sales expansion from 181 bases in 35 countries and regions around the world, mainly in Asia. .
Additionally, in line with the expansion of the e-commerce market on a global scale, we provide a global e-commerce one-stop service that delivers our client companies’ superior products and services to consumers in 46 countries and regions around the world. transcosmos aims to become a “Global Digital Transformation Partner” that responds to changes in the business environment and supports the transformation of client companies by utilizing digital technology. (URL:
https://www.trans-cosmos.co.jp)
More details about this release:
https://prtimes.jp/main/html/rd/p/000001752.000000183.html