NEXER Co., Ltd.
[What are the barriers when requesting system development? ] 37.6% answered “lack of technical knowledge”
NEXER Co., Ltd. Survey on system development and selection of external development partners
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NEXER Co., Ltd., in collaboration with “SmartDeal”, an order process acceleration cloud, conducted a survey on “system development and external development partner selection” and published the results on its website.
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■We asked a person in charge of a company that is requesting system development. Choosing an external development partner for system development is an important point that cannot be compromised on in order to ensure the smooth progress of the project.
When outsourcing system development, you may be wondering what kind of perspective you should consider when making a selection.
Therefore, this time, in collaboration with “SmartDeal,” we conducted a preliminary survey of 141 men and women across the country who answered, “I have had experience in requesting system development for work, or plan to do so in the future.” We conducted a survey regarding the selection of external development partners.
*When quoting the contents of this press release, please comply with the following.・Statement that the source of the quotation is “Survey by NEXER Co., Ltd. and SmartDeal” ・Installation of a link to SmartDeal (https://lp.smartdeal.jp/) “System development and external Survey outline for “Survey on selecting development partners” Survey period: May 25, 2024 – May 27, 2024 Survey institution: NEXER Co., Ltd. (in-house survey) Survey target: In the preliminary survey,
respondents were asked whether they had “experience in requesting system development for work, or Number of valid responses from men and women nationwide who answered “I plan to do so in the future”: 141 samples Survey method: Internet survey Questions: Question 1: Where do you get information about system development? Question 2: What do you think is most important when obtaining information about system development? Question 3: Why do you think it is the most important thing to obtain information about system development? Question 4: What is the biggest barrier when requesting system development? Question 5: Please tell me why you feel this is the biggest obstacle when requesting system development. Question 6: What information do you find helpful when selecting an external development partner? Question 7: What company culture and values do you consider most important when choosing an external development partner? Question 8: Why is the company’s culture and values the most important to you when choosing an external development partner? Question 9: What is your biggest concern when hiring an external development partner? Question 10: Why is this your biggest concern when hiring an external development partner? *As a general rule, figures are rounded off to the second decimal place, so the total may not add up to 100%.
■42.6% said “cost and budget management” is the most important thing when obtaining information about system development
First, I asked them where they get information about system development.
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More than half of the respondents (54.6%) answered “corporate web pages, blogs, and SNS.”
The next most common option was “advice from a professional consultant,” chosen by nearly half of the respondents at 41.1%. We also asked them what they thought was most important when obtaining information about system development.
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Nearly half (42.6%) answered “Cost and budget management.”
We asked them why they think this is the most important thing when obtaining information about system development, and we will introduce some of them below.
Why do you think “cost and budget management” is the most important? For the survival of the company (male in his 20s)
Because I have a limited budget (30s, female)
I think cost control is the most important thing (female, 30s) If it doesn’t fit the budget, you won’t even be able to install it (man in his 40s)
Why do you think “latest technology and trends” are the most important? To improve the quality of proposals (male in his 40s)
Even if you study something like project management, it doesn’t make much sense because you end up adapting it to the methods that the customer is accustomed to at the time, but when it comes to trends in the latest technology, you have to learn about it yourself. Because I can’t have a conversation with customers who are knowledgeable about this (Male, 40s)
Why do you think “Fundamentals of Project Management” is the most important? Because it is important for work (male, 30s)
As with any system development project, the delivery date tends to deviate from the original schedule, so I believe that progress management of each task, adjustment of the overall schedule, and detailed management are absolutely necessary. (Male in his 40s) Why do you think “quality assurance and testing methods” are the most important? If the quality is poor, there is no point in introducing it. (Male, 30s) I think about the budget and quality first, and then think about the moves as a team. (Male, 40s)
■The biggest barrier when requesting system development: 37.6% say “lack of technical knowledge”
Next, we asked them what they thought was the biggest barrier when requesting system development.
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37.6% of respondents said that they think “lack of technical knowledge” is the biggest barrier.
We asked them why they felt this was the biggest obstacle when requesting system development, and I would like to introduce some of them.
Why do you think “lack of technical knowledge” is the biggest barrier when requesting system development?
If you can’t understand what the other person is saying, they will try to make you feel bad. (Male, 30s)
Specialized knowledge is required, and if the disadvantage of development is a mistake that is greater than an incident, it will be irreversible. (Male in his 40s)
The answers that convey your requirements and wishes are often specialized and difficult to understand, so unless you have the proper knowledge, you will have trouble determining whether or not they meet the required standards. (Male in his 40s)
Why do you think “selecting an appropriate information source” is the biggest barrier when requesting system development?
This is because it is difficult to know whether the information is correct or incorrect. (Female in her 40s)
You can’t make a choice unless you collect information (Male, 40s) Why do you think “lack of practical experience” is the biggest barrier when requesting system development?
There are cases where it is discovered that the technician lacks the skills after the request is made. (Male in his 40s)
After knowing the characteristics of the client, it is necessary to know whether the literacy for system introduction and operation and the practice after introduction are balanced (male in his 50s) ■38.3% emphasize “quality and attention to detail” when choosing an external development partner
We also asked them what kind of information they felt would be helpful when selecting an external development partner.
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So, we asked them what kind of corporate culture and values they consider most important when choosing an external development partner.
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38.3% of respondents said that “quality and attention to detail” are most important to them.
When choosing an external development partner, we asked them why they place the most importance on their corporate culture and values, and here are some of them.
“Attention to Quality and Detail” Why is the company culture and values the most important when choosing an external development partner?
Because quality is the most important thing (male, 30s)
Work with a sense of responsibility. Focus on time, deadlines, quality of work, and people. (Male in his 40s)
As an order-receiver, it is important to be able to deliver products with stable quality. (Male in his 40s)
“Customer-centric services” When choosing an external development partner, why do you place the most importance on their corporate culture and values?
Because I think hospitality is essential to co-creation. (Male in his 30s) No matter how much technical ability you have, if you don’t have the ability to understand the circumstances of the customer, you won’t be able to make the best proposal. (Male, 50s)
“Continuous Improvement and Growth” Why do you value the company’s culture and values the most when choosing an external development partner?
I want to choose a sustainable partner (female, 30s)
It is rare for a system to be completed after one development, and subsequent updates are required over the medium to long term, so I want the other party to be committed to continuous improvement and growth (Male, 40s)
■36.2% of concerns when requesting external development partners are “development quality and stability”
Lastly, we asked them what their biggest concerns are when hiring an external development partner.
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More than 30% (36.2%) answered “development quality and stability.” We asked them why this is their biggest concern when hiring an external development partner, and here are some of them.
Why is “development quality and stability” the biggest concern when hiring an external development partner?
Even if it is introduced, if the quality is poor, it will lead to complaints (Male, 30s)
I think in terms of quality, and if I can’t achieve it I have to start over from scratch. (Male, 40s)
Because I need stable and continuous support (man in his 40s) Even if you invest a lot of money, it’s meaningless if it doesn’t work properly. (Male, 50s)
If you don’t have flexibility and judgment, you won’t be able to make the best choices. (Male, 50s)
Why is “cost transparency” the biggest concern when hiring external development partners?
It is difficult to grasp the point of cost reduction. (Male in his 30s) Because I have a fixed budget (man, 50s)
Because we lack specialized knowledge, we don’t know the average cost (man in his 50s)
■Summary
This time, we conducted a survey regarding “system development and selecting external development partners” and introduced the results. 37.6% of respondents cited “lack of technical knowledge” as the biggest barrier when requesting system development.
Furthermore, when requesting an external development partner, the most frequently cited concern was “development quality and stability.” Why not consider introducing a business management tool as a way to efficiently proceed with development projects in cooperation with external partners?
-For use in articles, etc.–Statement that the source is “Survey by NEXER Co., Ltd. and SmartDeal” -Go to SmartDeal
(https://lp.smartdeal.jp/) Link installation [About SmartDeal] Operating company: Techno Digital Classroom Co., Ltd. Location: Column Minami-Aoyama 5F, 7-1-5 Minami-Aoyama, Minato-ku, Tokyo Representative director: Makoto Harita URL: https://lp.smartdeal.jp / [About NEXER Co., Ltd.] Head office: 11F Rise Arena Building, 4-5-2
Higashiikebukuro, Toshima-ku, Tokyo 171-0013 Representative Director: Yuya MiyataTel: 03-6890-4757URL: https://www.nexer.co. jp Business content: Internet research, SEO, web branding, review content, real shop support, website production
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