Roots Co., Ltd.
Crotta Smartphone is a smartphone concierge that supports
communication between hotel and inn front desks and guests. A new fixed QR plan is now available!
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[Image 1: https://prtimes.jp/i/101281/21/resize/d101281-21-c1dac2c3db35a2b753a5-2.jpg&s3=101281-21-e3f67b65a63c57c627c4c75cf872cbaa-1200×628.jpg] Roots Co., Ltd. (Headquarters: Nagoya City, Aichi Prefecture, Representative Director: Shinya Ishida) has released a new plan that adds a fixed QR function to the smartphone concierge “crotta smartphone” from June 1, 2024.
Previous Crotta smartphones installed the same QR code in all guest rooms, and the main service was to digitize paper. However, since the QR code is the same for all guest rooms, when attempting to use functions such as room service, rental equipment, and facility reservations that require handling for each guest room, guests can identify the guest room by themselves. I had to make a selection and place an order/reservation. For this reason, there was a concern that the email could be sent in error, making it unsuitable for orders and reservations. In order to improve this point, we have developed and released a new QR fixed plan.
Main features of the newly added fixed QR plan
□Installation of different QR codes for each guest room
When guests make room service, rental equipment, or facility reservations from their rooms, they no longer need to select the room they want to stay in, and can now use the service with peace of mind without the risk of erroneous transmissions.
□Strengthening security measures
Since the service uses guests’ smartphones, it has been designed with security in mind. It also prevents unauthorized use outside of your stay.
Features of smartphone concierge “crotta smartphone”
[Image 2: https://prtimes.jp/i/101281/21/resize/d101281-21-ca0beb7e6cc32eebadd4-1.jpg&s3=101281-21-a0610edcaec48cc68def6b7f77982d05-1200×800.jpg] □Easy access with guest smartphone and QR code Smartphone concierge “crotta smartphone” is a guest room information that does not require downloading an app. You can easily access the site by distributing a QR code to your guests and reading it on your smartphone (launching a browser). There are no complicated operations required, and even guests who are not familiar with IT can view it right away, making it easy to install.
□High-performance content management function
Content management functions are now essential for guest room information to disseminate information to guests. If we are unable to disseminate information that suddenly changes or information that we want to promote at that time, we cannot say that we have fulfilled our original role. The smartphone concierge “Crotta Smartphone” comes standard with highly functional and easy-to-edit content management functions. For example, you can freely arrange images and text to create page layouts, and you can also freely add or remove menu items and pages. Anyone can easily update information, making it extremely efficient to send information to guests.
□Inbound measures with automatic translation function
Among the advanced content management features is automatic
translation. Text entered in Japanese can be automatically translated into multiple languages with the touch of a button. More than 100 languages are supported around the world. By preparing frequently asked questions from guests in advance, you can reduce response time and greatly improve your daily operations. It is an effective tool for inbound travel that can be easily introduced.
□Easy-to-read and easy-to-understand screen design
The guest screen of the smartphone concierge “crotta smartphone” has a very clean, easy-to-read, and easy-to-understand screen design. There is no point in getting lost in the information, so we have created a screen layout that allows you to get the information you want without feeling out of place. You can also change the logo and color scheme, making it popular with companies that value branding. Additionally, the management screen has a very easy-to-understand and easy-to-operate screen design.
[Service site] https://smaho.crotta.jp/
Expandability of smartphone concierge “crotta smartphone”
□The “crotta series” centrally manages content on the cloud. No switching costs, reduced running costs
As digital devices and IT services become more diversified, it becomes difficult to know what kind of information is best for both the facility and the guest. If I had to say, I think it depends on the management policy of the facility and the guests (age and
nationality). Among these, the “crotta series” provides smartphone services, tablet services, and smart TV services to support facility management in this era. It is possible to switch devices or use them together, and since the content is centrally managed on a cloud server, there is no need for switching costs or the hassle of updating twice. Information provision methods can be flexibly changed to suit the trends of the times and facility management policies.
□Improve business efficiency by linking with core systems
By linking with the core facility management system (PMS), various operational efficiency can be achieved. For example, it will be possible to perform check-in and check-out remotely to reduce congestion at the front desk, to make payments remotely from the room, and to assign each order or reservation to a room. PMS collaboration can be implemented at lower development costs by using Octoplexer from Integral Co., Ltd., a group company.
Nowadays, there is a need for labor saving and efficiency in facility operations, and the key to facility management is how to make full use of IT to improve operations without lowering service levels. The smartphone concierge “crotta smartphone” is a service that is the first step in improving this.
More details about this release:
https://prtimes.jp/main/html/rd/p/000000021.000101281.html