Sumitomo Mitsui Trust Panasonic Finance Co., Ltd.
Sumitomo Mitsui Trust Panasonic Finance awarded at “HDI Award 2024” Awards are given to companies that have achieved the highest rank of three stars on the HDI rating benchmark.
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Sumitomo Mitsui Trust Panasonic Finance Co., Ltd. (Headquarters: Minato-ku, Tokyo, President and CEO: Keiichi Hamano, hereinafter referred to as the “Company”) is a rating benchmark rated by HDI-Japan, the Japanese base of HDI, the world’s largest membership organization for the support services industry. received the highest rank of three stars in the Quality Rating, which evaluates call center support from a customer perspective, and was awarded the HDI Award held at Keio Plaza Hotel Shinjuku on May 22, 2024. We would like to inform you that we have been awarded an award in 2024.
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Masayo Nakayama, general manager of the Customer Service Department, which oversees the call center, expressed his joy as follows: We are very happy that our credit support center, finance support center, and information center were all awarded a three-star quality rating. We believe that this is the result of the efforts of all our members and the efforts we have made to make improvements every day by listening to the various voices of our customers. Our corporate slogan is “For your ‘thank you’.” In order to embody this slogan, we always listen to our customers and aim to be a company that receives many words of “thank you” from our customers.
Among the evaluation results we received this time were comments such as “We are welcoming and accepting inquiries from customers” and “The number of staff members who are responding with compassion is increasing.” Although the center still has a lot of room for improvement, I feel that we are making progress little by little. We will continue our efforts to be able to stand here again next year. Evaluation of each center
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-About HDI-
HDI is the world’s largest membership organization for IT support services and has created the world’s first international certification system. The company was founded in the United States in 1989, and its current vision is to “succeed in business with an exceptional customer experience.” HDI-Japan was established in 2001 in response to the demands of the Japanese support services industry, with the same concept as HDIs around the world. HDI-Japan is operated by Think Service Co., Ltd. (Representative Director and CEO: Tatsumi
Yamashita).
-About HDI-Japan quality rating “3 stars”-
General users and experts evaluate the quality and performance of web support and inquiry desks from the customer’s perspective in accordance with evaluation criteria set based on HDI international standards, and rate them from three stars to no stars. It received the highest rating of three stars.
-About HDI Awards-
Companies that received 3 stars and 2023 5-star certification/Support Center International Certification (SCC)/7-star certification in the web support, inquiry desk, and quality ratings surveyed from January to December 2023. This is an award ceremony for.
Based on our corporate slogan, “For your ‘thank you’,” we will continue to strive to improve the quality of our customer service, aiming to provide added value that exceeds our customers’
expectations.
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