Channel Corporation
“Channel Talk” won the “Support Award” given to an excellent support vendor at the “7th Fashion EC Awards” sponsored by Senken Shimbun. ……
The All-in-one AI business messenger “Channel Talk” operated by Channel Corporation (Location: Chuo-ku, Tokyo, CEO: Yo Tamagawa) is a winner of the “7th Fashion EC Awards” sponsored by Senken Shimbun Co., Ltd. We received the “Support Award,” which is given to an excellent support vendor.
[Image: https://prtimes.jp/i/29184/130/resize/d29184-130-2ce1f2029db7c285cfda-0.jpg&s3=29184-130-6e486c15dc3f3a43d42e51a6d8e17884-1600×1000.jpg] This award recognizes directly managed fashion e-commerce sites that are attracting attention for their excellent site construction and operation, as well as IT support companies and services that support the site’s ability to attract customers, increase sales, and operate efficiently. The winners were selected based on survey responses from approximately 100 companies.
The reasons for selection by Senken Shimbun are as follows.
■Reason for selection
“Channel Talk, provided by Channel Corporation, allows you to centrally manage customer service chat, including interactions on SNS, and the content of the chat can be analyzed by combining it with purchase history and customer information.In-house chat function to utilize customer feedback for marketing. It also provides a customer management system.The company’s strength is its ability to provide customer service that is tailored to each individual
customer.Companies cited this as a service that contributed to sales, saying, “It allows us to centralize inquiries, resolve customer concerns, and overcome purchase hurdles. “We have been able to lower this.” Many companies value the fact that improving customer experience leads to creating fans and increasing CVR (purchase rate). Many major apparel companies have introduced this service, but relatively speaking, many companies have cited it as a notable service that they would like to introduce in the future, and it is expected to expand in the apparel industry in the future. ”
(Quote: https://senken.co.jp/posts/fashion-ec-award-240529)
In addition, upon receiving this “Fashion EC Award”, we will be introducing the latest fashion EC strategies at the “Fashion EC Summit (sponsored by Senken Shimbun)” with the theme, “Declining birthrate, aging population, and AI: What will happen to apparel customer communication in the future?” ! ? ” Channel Talk will be on stage with the theme. Please register in advance to watch.
Pre-register here:
https://senken.co.jp/posts/fashion-ec-summit-240529
-Event Overview-
Name: Fashion EC Summit – 7th Fashion EC Award Memorial Lecture – Participation fee: Free
Date and time: June 27, 2024 (Thursday) 13:00-17:20
Application deadline: June 27, 2024 (Thursday) 12:00
Organizer: Senken Shimbunsha
[What is Channel Talk]
Channel Talk is an all-in-one AI business messenger that solves communication problems between companies and customers using an AI Contact Center (AICC) and has been introduced by more than 160,000 companies globally. With the vision that “AI is the key to the future of customer service,” we have developed a “chat function”, “telephone function”, and “meet function” for communication both inside and outside the company, “CRM” for customer management, and insights obtained from customers. We provide functions such as a “statistics screen” that allows you to analyze customer information, and through conversations with customers, we improve customer understanding and create loyal customers, thereby providing a customer-centric culture that leads to business growth. (https://channel.io/ja)
More details about this release:
https://prtimes.jp/main/html/rd/p/000000130.000029184.html