[RightTouch Co., Ltd.] Introducing “RightConnect by KARTE” to “&e” provided by E-Design General Insurance
*RightTouch Co., Ltd.*
Press release: September 4, 2024
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“RightConnect by KARTE” introduced to “&e” provided by E-Design General Insurance
*Refreshing the phone support experience for new insurance quotes with RightConnect*
* RightTouch Co., Ltd. (Minato-ku, Tokyo, CEO Kenta Kurahashi) is a group company of Plaid Inc. (Chuo-ku, Tokyo, CEO Kenta Kurahashi) Right Connect by Shuhei Nomura/Daito Nagasaki, a new product that eliminates the separation between the web and telephone and revamps the inquiry experience.
KARTE” (hereinafter referred to as “RightConnect”) is E-Design General Insurance Co., Ltd. (Shinjuku-ku, Tokyo, President and CEO)
It has been introduced at &e (Andy) (hereinafter referred to as “&e”) provided by Shigeo Kuwabara (hereinafter referred to as E-Design Insurance). *
* Background of E-Design Sompo’s RightConnect introduction*
In 2021, E-Design Sompo Insurance will launch a new car insurance “&e” that utilizes the latest technology to provide customers with a new experience, and from May 2024, it will launch web content and We have launched a service called “Estimate Doctor” (hereinafter referred to as “this service”), which provides telephone support to diagnose the contents of quotations and propose the perfect compensation plan for customers. For this service, E-Design General Insurance has adopted RightConnect in order to appropriately understand and respond to concerns and doubts about whether coverage is unnecessary or omitted, as well as procedural difficulties that arise during the process of considering insurance coverage. , we aim to provide ideal support that allows customers to complete their applications with peace of mind. *Details on how to use RightConnect*
This service provides telephone support using RightConnect for customers who are unsure about applying for insurance on the quote save/result screen. RightConnect makes it possible to collaborate and share customer data such as page transitions leading up to a quote and consultation details, as well as the screen the customer is viewing, with the operator.
Customers can discuss with the operator any compensation details that come to their mind during the quotation process, and the operator can refer to the customer’s quotation conditions and other information in real time to understand the customer’s requirements in detail. By providing procedural support, we can improve the quality of insurance consultations.
*Comment from Go Takizawa, Group Leader, Planning and Development Group, Customer Support Department, E-Design Sompo*
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At “Estimate Doctor,” we aim to help customers purchase insurance with peace of mind by accurately understanding the details of their estimates and making proactive proposals that meet their needs. We felt that RightConnect was the product we needed to achieve this goal. We would like to continue to improve the quality of our services so that as many customers as possible can purchase E-Design Insurance’s car insurance with a sense of security and satisfaction. *
*About RightConnect by KARTE*
“RightConnect by KARTE” allows customers to connect to the most suitable operator or channel depending on their problem.
This is a product that connects the web and telephone to fundamentally transform the inquiry experience.
While many customers who make inquiries look at the website first, this information is not linked when answering the phone, making it impossible to respond smoothly.
By eliminating the separation between the web and phone calls, assigning optimal operators based on pre-inquiry behavior, and making it possible to smoothly grasp requests, we are able to achieve both improved AHT efficiency and a highly satisfying support experience. https://rightconnect.karte.io/
*About RightTouch Co., Ltd.*
* Name: RightTouch Co., Ltd. Location: THE PORTAL MITA 5F, 3-2-8 Mita, Minato-ku, Tokyo Representative: Representative Director
Shuhei Nomura/Daito Nagasaki Establishment date: October 27, 2021 Business details: “RightSupport by KARTE” “RightConnect by
KARTE” development and provision Company URL: * * https://righttouch.co.jp/*
* Capital: 10,000,000 yen (including capital reserves) (as of the end of December 2023) / Shareholder: Plaid Co., Ltd. *