[Call Center/CRM Demo & Conference 2024 in Tokyo] Salesforce Agentforce x KDDI Message Cast Joint Seminar
Supership Press release: November 7, 2024 [Call Center/CRM Demo & Conference 2024 in Tokyo] Salesforce Agentforce x KDDI Message Cast joint seminar Call center DX realized through generative AI/SMS collaboration
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URL: https://prcdn.freetls.fastly.net/release_image/26286/178/26286-178-79f9a30df0d41850e80e01379c520064-2100×2105.jpg Shingo Hara (KDDI Corporation Corporate Strategy Headquarters Data Management Department Messaging G Group Leader) Worked as a front engineer at KDDI for 7 years, proposing, constructing, and operating clouds and networks for major manufacturers and major financial institutions. His main business is building IT environments mainly for overseas bases. After that, he was transferred to the new business department. We launched the KDDI Message Cast business, focusing on the growth of the SMS (short message) market, which allows corporate companies to send texts using their phone numbers. We have entered into a partnership with Salesforce from 2022 and are expanding sales of a linked service that allows you to easily send and receive SMS on Salesforce. Currently serving as business manager.
https://prcdn.freetls.fastly.net/release_image/26286/178/26286-178-7f96c482755225acd467e1dc5aa5a6b4-1082×1082.png Chihiro Suzuki (General Manager, AppExchange Business Division, Alliance Business Headquarters, Salesforce Japan Co., Ltd.) After working as an engineer at an independent system integrator, sales leader and CRM implementation manager at a human resources development company, he joined Salesforce.com (currently Salesforce Japan) in 2010. After engaging in inside sales and field sales in
proposal/establishment activities for small and medium-sized enterprises, transferred to AppExchange business in 2015. Current position from 2023. Work on maximizing business synergies between Salesforce and partner products and providing advice on GoToMarket measures. Click here to register for the seminar (free) Exhibition booth information In addition to the seminar, we will also be exhibiting at an exhibition booth. At our booth, we will be introducing various services from KDDI Message Cast, an SMS (short message) sending service that allows you to quickly and reliably connect with customers using only phone number information. • WEB version that can be distributed with easy operation •
Collaboration service with various CRM such as Salesforce •
Collaboration service with voice IVR • DX solution using SMS (video call service, digital postcard) If you are concerned about “call time and number of calls”, “number of calls that are lost due to phone calls”, or “effective means of communicating matters”, please stop by our booth. Exhibition overview Name :Call Center/CRM Demo & Conference 2024 in Tokyo (25th) Sponsored : Rick Telecom Co., Ltd. Monthly Call Center Japan, Informa Markets Japan Co., Ltd. Period : Thursday, November 21st and Friday, November 22nd, 2024 10:00-17:30 Venue: Sunshine City Bunka Kaikan Building Booth number :4C-04( KDDI Corporation ) Admission fee :Free (pre-registration required) The official website is Here About KDDI Message Cast (
https://sms.supership.jp/ ) • A message delivery service for corporations that allows SMS and messages to be delivered to customers’ mobile phone numbers owned by companies. Due to its high open rate, it is used as a highly reliable means of notification and communication, such as “two-factor authentication” and “important notices” and “payment reminders” in place of telephone calls and emails. • From April 1, 2021, KDDI and Supership will jointly operate the service, which will evolve from a traditional message distribution service to a next-generation sales promotion and marketing tool that utilizes phone numbers, delivering messages to customers segmented by hobbies and preferences. etc. can now be done. • This service also supports use from the Salesforce Platform and API integration with other systems you are using. By centrally managing SMS delivery history and open rates on the Salesforce Platform, you can improve customer service and operational efficiency. Companies using the Salesforce Platform can access the Salesforce AppExchange by visiting break:break-all;” target=”_blank” rel=”nofollow ugc noopener”> SMS sending service “KDDI Message Cast for Salesforce” You can use it just by installing it and making basic settings. Since it is available as a Salesforce app, there is no cost to set up a usage environment and it is easy to use. Contact us KDDI Message Cast inquiry form (
https://sms.supership.jp/inquiry/ ) Please contact us. About Supership Co., Ltd. ( https://supership.jp/ ) Supership Co., Ltd. is a “marketing solution business” that supports corporate digital marketing based on accurate data, knowledge of data utilization, and Japan’s leading advertising distribution technology, and provides customer companies with points of contact with consumers. is a data technology company that operates a “data solution business” that uses data to improve CX and support the creation of new monetization opportunities. We will use the power of data and technology to raise the resolution of the world and co-create new value with our partners. Business content: Digital transformation business (marketing solution business, data solution business) Address: 12th floor, East Building, Toranomon Twin Building, 2-10-1 Toranomon, Minato-ku, Tokyo
Representative: Shingo Inaba, Representative Director, President and CEO